Job Closed

This listing is no longer active.

Softheon logo
Softheon

Cloud Solutions that Simplify Operations for Health Plans and Gov't Health Agencies https://www.softheon.com/connector/

Client Executive

Location

Illinois

Posted

57 days ago

Salary

0

Seniority

Mid Level

Job Description

Client Executive

Softheon

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

Job Requirements

  • You Will
  • Client Relationship & Issue Management
  • Develop and maintain a strong sense of urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process.
  • Serve as the primary point of contact for clients, managing back-to-back meetings to discuss and prioritize their concerns, open tickets, and enhancement requests.
  • Communicate ticket statuses to clients, providing transparency and managing expectations regarding resolution timelines.
  • Identify trends in client-reported issues and collaborate with internal teams to drive process improvements and reduce recurring problems.
  • Ticket Oversight & Internal Coordination
  • Maintain continuous visibility into the internal ticketing system throughout the day, reviewing new tickets for accuracy and priority before triaging them to the appropriate teams.
  • Ensure timely escalation of complex issues to the Operations team while actively monitoring progress and advocating for client needs.
  • Follow up on outstanding tickets to ensure resolution aligns with service level agreements (SLAs) and client expectations.
  • Act as a liaison between clients and internal teams, facilitating clear communication and driving issue resolution.
  • Decision-Making & Leadership
  • Make informed decisions under pressure, balancing client priorities with internal workflows.
  • Control all aspects of task execution to ensure accurate and timely completion.
  • Oversee client operations using reporting metrics, identifying opportunities for process optimization.
  • Strategic Collaboration & Reporting
  • Participate in and contribute to monthly Executive Steering Committee presentations with client leadership teams.
  • Provide insights on ticket resolution trends and client concerns to inform strategic decisions.
  • Collaborate cross-functionally with Operations, Product, and Support teams to enhance client experience and optimize internal processes.
  • Talent Management
  • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
  • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
  • Provide guidance and mentorship to team members within your department and across diverse functions.
  • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
  • Additional Responsibilities
  • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
  • Availability to travel up to 10%, as needed.
  • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.
  • ET working hours required (9am-6pm ET).
  • Must reside in the Eastern or Central time zone.
  • You Have
  • Education
  • Bachelor’s degree is required.
  • Experience
  • 2-4 years of experience in account management or client-facing role.
  • Previous work experience in operations is highly desired; healthcare or technology experience is preferred.
  • Certifications (or must be obtained within 90 days)
  • Lean Six Sigma Green Belt certification (must be willing to complete certification within first 90 days of employment, if not already certified).
  • Knowledge
  • Advanced knowledge of MS Office: Specifically, Excel and MS Word.
  • CRM experience is preferred.
  • Skills
  • Exceptional verbal and written communication skills, with the ability to create positive interactions with customers and internal stakeholders.
  • Strong interpersonal skills for effectively handling client concerns and ensuring satisfaction.
  • Strong organizational and time management skills.
  • Attributes
  • Strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process.
  • High attention to detail and accuracy.
  • Demonstrates empathy and understanding, building strong relationships and considering others needs and perspectives.

Benefits

  • What We Offer
  • Softheon offers every full-time employee a comprehensive compensation and benefits package including:
  • For this position we offer a base pay of $60,000-$70,000, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.
  • Work from your home company with a one-time home office stipend
  • Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
  • Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave
  • 15 days to discretionary PTO based on YOS
  • 9 additional paid holidays
  • Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities
  • Please note that candidates applying for this position must reside within the United States.
  • Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.
  • Join Softheon, and together, we'll shape the future of healthcare in America.
  • Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.
  • At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.
  • Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

Related Job Pages

More Account Executive Jobs

Softheon logo

Client Executive

Softheon

Cloud Solutions that Simplify Operations for Health Plans and Gov't Health Agencies https://www.softheon.com/connector/

Full TimeRemoteTeam 201-500Since 2000H1B Sponsor

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

Georgia
Job Closed
Softheon logo

Client Executive

Softheon

Cloud Solutions that Simplify Operations for Health Plans and Gov't Health Agencies https://www.softheon.com/connector/

Full TimeRemoteTeam 201-500Since 2000H1B Sponsor

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

United States
Job Closed
Iris.ai logo

Principal AI Sales Executive – France, Germany

Iris.ai

Research discovery with artificial intelligence

Full TimeRemoteTeam 11-50Since 2015H1B No Sponsor

• Own full sales cycle ownership – From first engagement to long-term success, expansion, and advocacy • Strategic prospecting - Engage with senior AI leadership and/or C-suite at target organizations through a consultative approach, understanding their strategic priorities and identifying high-value AI use cases • Work with senior AI leaders and C-suite stakeholders to uncover high-impact opportunities and shape tailored AI solutions together • Relationship building – Become a trusted advisor and foster long-term collaboration with key stakeholders across Engineering, Product, innovation, and business teams • Revenue leadership – Drive new business and expansion through sustained value creation for the region • Go-to-market execution – Shape sales playbooks and partnership models, campaign priorities with support demand-gen and marketing teams. • Sales Engagement - Lead complex proposal development, solution presentations, and commercial negotiations in collaboration with the pre-sales engineering team. • Sales ops excellence – Maintain CRM hygiene, monitor pipeline health, and leverage data to optimize conversions. • Market intelligence – Feed insights back to marketing and product to sharpen ICP definition and value messaging

France

Account Executive, Large Enterprise

Dayforce

Dayforce is a global HCM platform offering a comprehensive array of services encompassing payroll, HR, benefits, workforce management, talent, and analytics. With the mission of "m

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity The Large Enterprise Account Executive is responsible for selling Dayforce’s HCM solutions to large complex companies (12k EEs+) in their assigned vertical or geography. While this sales role is primarily focused on selling new business, the Large Enterprise AE may also be responsible for selling to existing clients. What you'll get to do - Revenue Generation - Attains sales quota by creating and executing a business plan to exceed revenue goals and expand Dayforce’s value - Develops mutually beneficial relationships with C suite and other key decision makers and influencers in assigned vertical or geography - Leverages knowledge of prospect’s business and industry, as well as Dayforce’s HCM capabilities to establish value and create new opportunities - Establishes and executes sales strategies that effectively present a solid business case to prospects and using competitive intelligence to best leverage Dayforce - Leads sales engagement and involves resources as needed to address prospect’s needs and business problem(s) - Conducts negotiations on behalf of Dayforce - Maintain accurate and timely customer, pipeline, and forecast data - Captures all relevant information in CRM system - Follows all defined processes and timelines - Keeps current on Dayforce processes and any relevant changes - Maintain technical knowledge - Completes HCM Certifications and maintains product proficiency in order to effectively explain the value of DF HCM solutions and how they differ from competitors - Effectively communicates how Dayfore HCM applications solve business problems Skills and Experience we value - Bachelor's Degree or equivalent combination of education and relevant experience - 7+ years prospecting, developing and closing leads for new business and/or 5+ years of achieving sales objectives in the enterprise market - Demonstrated ability to exceed sales objectives in B2B sales over the course of several years - Experience in consultative sales engagements in HR technology, ERP software or a directly related field - Proven ability to develop relationships with mid-level and C-suite leaders by leveraging a strong understanding of business drivers, value expectations and business case components - Demonstrated ability to effectively negotiate with internal and external constituents - Moderate to extensive travel required, depending upon assigned territory What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

United States + 1 moreAll locations: United States | South Africa
$111K - $198K / year
Job Closed