• Representing Mitratech to our most strategic customers through regular, positive, and professional communication • Collaborating with cross-functional Mitratech teams to execute on daily customer needs, communicate long-term needs, and advising on future customer efforts. • Working with marketing to build strong customer advocacy through participating in Mitratech events, thought leadership materials and other activities • Proactively driving end-user adoption through product-focused meetings, industry thought leadership, and optimization efforts • Deep understanding of how our customers use our solutions, to recommend best practices and help customers turn these into ROI• Tracking and documenting customers’ measurement(s) of success throughout the customer lifecycle and demonstrating value back to the customer as these goals are met (specifically conducting Mutual Success Plans for new and selected in journey customers as well as optimization sessions & efforts) • Shepherding specified projects to completion, collaborating with the right people at the right times internally in Mitratech, as well as on the customer side, to make sure that projects impacting customers’ success move forward • Maintaining regular cadence with sales and account management to communicate insights (positive/negative) that could impact the overall customer relationship and retention effort • Managing and responding to product usage metrics and trends

Job Title: Customer Success Associate Level: Junior Working Hours: Full Time (40h/Week) Contract: Employee Location: Remote (US) Due to strict requirements in our customer contracts within the U.S., we can only consider candidates who are United States citizens for this role. The position involves direct interaction with, and access to, sensitive information and environments covered by these agreements, which legally limit participation to U.S. citizens. Your Team 👥 You will report to our Head of Global Customer Success and join the Sales team. On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department. Who We Are Looking For ✏️ As a Customer Success Associate, you will support the go-to-market team in delivering exceptional experiences to our customers while helping ensure strong adoption, satisfaction, and retention. In this role, you will work closely with cross-functional teams to assist customers throughout their lifecycle — from onboarding to ongoing engagement and technical support, owning renewals and upsells targets. You will help monitor customer health, support training initiatives, and contribute to building strong, long-term relationships with our customers. We’re seeking someone passionate about technology, eager to learn, and excited to help customers succeed with our open-source communications platform. This role is ideal for someone who enjoys problem-solving, building relationships, and developing expertise in Customer Success within a fast-paced SaaS environment. Mandatory Hard Skills 🎯 - Experience in Customer Success, Account Management, Customer Support, Technical Support, or other customer-facing roles within a B2B SaaS environment; - Experience working with SaaS platforms and software products, with the ability to understand product functionality and communicate value to customers; - Strong technical acumen with the ability to quickly learn technical concepts related to software platforms, APIs, integrations, and product configurations; - Experience interacting with technical stakeholders (such as developers, IT teams, or solution architects) and ability to confidently navigate technical discussions; - Understanding of Customer Success metrics and indicators such as NPS, customer health scores, churn, product adoption, and engagement; - Experience supporting customers onboarding, product training sessions, or product demonstrations; - Experience working with CRM or Customer Success platforms (e.g., Salesforce, HubSpot, Gainsight, or similar tools); - Strong organizational and time management skills, with the ability to manage multiple customer interactions and priorities simultaneously; - Excellent written and verbal communication and presentation skills; Desirable Hard Skills 💕 - Active U.S. Security Clearance (or eligibility to obtain one) is a strong plus. - Familiarity with open-source technologies is a plus. Soft Skills ✨ - Passion: Genuine enthusiasm for what you do and how it contributes to our company's mission; - Dream: Proactively seek out opportunities and challenges to achieve extraordinary results. If you're someone who takes initiative and is always striving to improve, you'll fit right in; - Own: Take ownership of your work, set high standards for yourself, and be accountable for outcomes, demonstrating a strong sense of responsibility and commitment; - Trust: Recognizing the importance of trust and support and actively working towards a collaborative and inclusive workplace; - Share: Communicating openly and transparently ensures clarity and honesty in interactions. What You'll Do 🖥️ - Manage a portfolio of customer accounts with a focus on driving adoption, satisfaction, renewals, and expansion opportunities; - Support go-to-market teams (e.g., Account Executives, Customer Success Managers, Pre-Sales, and other customer-facing teams) to ensure a seamless customer experience and successful account outcomes; - Own day-to-day relationships with assigned customers, acting as a key point of contact and helping them achieve their desired outcomes with the platform; - Assist customers throughout the lifecycle, including onboarding coordination, product walkthroughs, technical support and training sessions to ensure successful product adoption; - Monitor customer health indicators such as engagement, product usage, and feedback to proactively identify risks and opportunities; - Maintain accurate CRM records and ensure strong system data hygiene by keeping customer interactions, account updates, and lifecycle activities properly documented; - Support and contribute to commercial outcomes by identifying, tracking, and helping close renewal and upsell opportunities within your portfolio; - Work toward achieving individual and team targets related to renewals, account growth, and customer retention; - Prepare and support customer meetings, check-ins, and business reviews, ensuring clear follow-ups and action plans; - Identify customer needs, pain points, and additional use cases that may lead to expansion opportunities; - Collaborate closely with internal teams such as Sales, Product, and Support to ensure customer feedback is shared and customer needs are addressed effectively; - Maintain proactive and consistent communication with customers to ensure they continue to realize value from the platform. Benefits ✨ - Fully Remote & Flexible Working Hours - Flexible Paid Time Off, Holidays and Vacation - Company Laptop - Remote Benefit - iTalki, Courses and Books - Stock Options - Multicultural Environment - Vibrant Company Culture Check out our handbook to dive into each of our awesome benefits! At Rocket.Chat, we have tailored base pay ranges according to work locations. This approach ensures that we can competitively and consistently compensate our employees across different geographic markets. - While we define an initial seniority level and budget for each role, this can be adjusted during the hiring process. The selection process itself — including interviews and assessments — helps us better understand where the candidate fits within our career framework and which grade they should be positioned in. - To ensure fairness and consistency, all applications are accepted exclusively via our Careers site. Submissions through other channels will not be taken into consideration. About Rocket.Chat 🚀 ‍Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in highly-regulated environments. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure. As Rocket.Chat we believe in reconnecting the world, one conversation at a time! See yourself in that? So apply now! Check out our handbook for more information about our rocket. If you're interested in keeping up with new roles at Rocket.Chat, you can now set up custom job alerts. Just click the link, pick the types of roles you want to hear about, and get notified whenever there’s a match.

Job Title: Ada CS Engineer Location: Remote, UK, with regular travel to Cambridge  Salary: £39,000 to £45,000 p.a. Full-time equivalent, dependent on experience Basis: Permanent, Full-time, part-time or flexible Eligibility: You must be eligible to work in the UK The role The Raspberry Pi Foundation is working in collaboration with the University of Cambridge to deliver https://adacomputerscience.org/, a free and accessible learning platform for computing teachers and students in the UK. We are looking for a motivated and proactive software engineer to join the Ada Computer Science development team and work on the development and maintenance of a key component of the UK’s computer science curriculum delivery.  You will be working within a University of Cambridge development team and will represent the Raspberry Pi Foundation’s interest. You will be a key person in creating a shared understanding between the two organisations. This role is a chance for significantly more independence and autonomy than typical for this level of experience. The work you will do is open source and can be found on Github at https://github.com/isaacphysics. You will be working to improve and develop resources and experiences for teachers and students and will have a unique chance to impact computer science education throughout the UK for both young people and educators. You will develop software in Java and React to enable learning experiences, as well as managing the software delivery and infrastructure that runs Ada Computer Science.  You will be working with a supportive, collaborative, and agile team of software engineers from the University of Cambridge, product designers and managers from the Raspberry Pi Foundation and expert computer science educators.  We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other. Responsibilities This role has the following responsibilities. - Design and implement Ada CS site features in collaboration with product teams and designers from the Raspberry Pi Foundation and the University of Cambridge.  - Organise release testing and perform deployments - Respond to support tickets - Support product teams with requests for data and insights - Manage on-premises servers maintained by the University of Cambridge - Participate in our on-call rotation within business hours There are also opportunities to lead in specific domains, such as: - Testing strategy and approach, including Visual Regression Testing. - Building and deployment, managing the CI/CD pipeline and approach - Developing analytics for key stakeholders, including managing the analytics infrastructure Experience and personal attributes We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here.  - Great written and verbal communication skills - Proactivity and strong self-management skills  - Professional development experience in React, Java and Python - Experience with Docker, Docker compose and containerisation - Experience with a relational database systems (e.g. MySQL, PostgreSQL, MongoDB)  - Experience with software delivery and CI/CD - Experience with software service metrics and monitoring tools such as Grafana, Plausible and Apache Superset. - Familiarity with Linux server administration and networking - Experience directly interacting with end users, replying professionally to queries and questions - Enthusiasm for growing the next generation of Computer Scientists and for educational outcomes in Computer Science About us The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies.  We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly. All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries.  Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries.  We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report. Benefits In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues.  - Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year.  - Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution.  - Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus.  - Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life. - Support for parents and carers. We provide generous family leave and flexibility for parents and carers.  - Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family.  - Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees.  - Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work.  Timetable for applications Closing date: 20th April 2026, 9.00am GMT Phone screen: Week commencing 20th April 2026 First interview: Week commencing 27th April 2026 Second interview: Week commencing 5th May 2026 Our recruitment process All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process.  Here's what you can expect:  - As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter.  - Eligible applications will be reviewed by our recruitment team and the hiring manager.  - A small number of candidates will be invited to a phone call with the hiring manager.  - The purpose of this call is to check our understanding of your application and to answer any questions you have.  - We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague.  - You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions.  - If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at recruitment@raspberrypi.org. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Are you someone who takes ownership, builds strong relationships, and solves problems before they escalate? Do you enjoy working closely with both business clients and end users, helping them succeed through great service and smart guidance? If yes — we’d love to meet you. About the role As a Customer Success Specialist, you will be the main point of contact for our Latvian clients and platform users. Your mission is simple: make sure they succeed using our platform. This is not just support — this is a relationship-driven role where you guide clients and users from onboarding to long-term success, proactively identify risks, and ensure a smooth and valuable experience at every step. You will collaborate closely with both clients, users, and internal teams, contributing directly to satisfaction, retention, and growth. Key responsibilities With Business Clients (B2B): - Lead onboarding and ensure successful platform adoption - Deliver product demos and guide best platform use - Build strong relationships through regular check-ins - Monitor performance and proactively address risks and opportunities - Collaborate with sales and internal teams to drive client success With Platform Users: - Support users via phone, video, and email - Guide users to effectively use the platform and increase engagement - Resolve issues with a proactive, solution-oriented approach - Collect and share user feedback to improve the product and experience What are we looking for? - Fluency in Latvian (native) and English; Lithuanian is a strong plus - Strong communication and relationship-building skills - Proactive, ownership-driven mindset with strong problem-solving abilities - Ability to manage multiple priorities and clients independently - Confidence using digital tools and delivering demos - Experience in customer success, account management, or support roles - Willingness to travel to Estonia a few times per quarter for team meetings and events. What do we offer? - Fully remote work — enjoy the flexibility to work from anywhere - Opportunities to grow and develop in a fast-scaling company - A friendly and supportive team that values collaboration, with regular team events - An extra week of vacation every year to recharge - Stebby compensation to support your well-being - Gross Salary: 1700€ - ..... Additional details Working hours are Monday to Friday, 9:00 AM to 5:00 PM. About GoWorkaBit Estonia OÜ We’re a flexible work platform that connects businesses with on-demand talent. We help companies adapt to changing workforce needs, while giving people the freedom to choose when, where, and how they work. Built in Estonia, we focus on simplicity, trust, and smarter ways of working — so work fits around life, not the other way around.