Customer Success Coordinator (Customer Service) – Remote | LATAM Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We’re Looking For We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

Customer Success Coordinator (Customer Service) – Remote | LATAM Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We’re Looking For We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

Customer Success Coordinator (Customer Service) – Remote | LATAM Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We’re Looking For We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

• Representing Mitratech to our most strategic customers through regular, positive, and professional communication • Collaborating with cross-functional Mitratech teams to execute on daily customer needs, communicate long-term needs, and advising on future customer efforts. • Working with marketing to build strong customer advocacy through participating in Mitratech events, thought leadership materials and other activities • Proactively driving end-user adoption through product-focused meetings, industry thought leadership, and optimization efforts • Deep understanding of how our customers use our solutions, to recommend best practices and help customers turn these into ROI• Tracking and documenting customers’ measurement(s) of success throughout the customer lifecycle and demonstrating value back to the customer as these goals are met (specifically conducting Mutual Success Plans for new and selected in journey customers as well as optimization sessions & efforts) • Shepherding specified projects to completion, collaborating with the right people at the right times internally in Mitratech, as well as on the customer side, to make sure that projects impacting customers’ success move forward • Maintaining regular cadence with sales and account management to communicate insights (positive/negative) that could impact the overall customer relationship and retention effort • Managing and responding to product usage metrics and trends