• Offering support to Reedsy users; • Reviewing projects submitted on the platform; • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them; • Maintaining and update our FAQ based on user feedback and questions; • Suggesting product features based on user feedback; and • Contributing to maintaining a high NPS (currently at 86!).

• Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat. • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support. • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time. • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience. • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty. • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process. • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.

Are you fluent in Russian and passionate about language education? Looking for a flexible and fulfilling way to earn income while helping others learn? FindTutors, one of the UK’s leading education platforms, is looking for Russian Tutors to teach students of all levels – whether online or in person. What You'll Do: - Deliver personalised Russian lessons tailored to each student’s goals and level - Support with vocabulary, grammar, conversation, and exam preparation - Encourage students to build confidence and enjoy learning Russian What We’re Looking For: - Fluency in Russian (native or near-native level) - Strong communication skills and a supportive, student-centred approach - Teaching or tutoring experience is a plus, but not essential What We Offer: - Competitive pay: £20–£40 per hour - Fully flexible schedule – you choose when and how often you work - Option to teach online or face-to-face in London and surrounding areas - Access to a growing community of tutors and helpful resources Whether you’re a native speaker, language graduate, or experienced tutor – this is your opportunity to share your knowledge and make a real impact. Apply now and start tutoring with FindTutors!

• Proactively identify and pursue new business opportunities through cold calling, networking, and other lead generation methods. • Cultivate strong relationships with prospective and existing clients to understand their needs and provide tailored solutions. • Meet and exceed monthly, quarterly, and annual sales targets through effective prospecting, negotiation, and closing techniques. • Develop a deep understanding of our products and services to effectively communicate their value proposition to clients. • Deliver persuasive sales presentations and demonstrations to potential clients.