Job Closed
This listing is no longer active.
AutogenAI is a company focused on advancing generative AI technology. The company combines linguistics, data science, and software development expertise to tran
Customer Support Agent
Location
United States
Posted
108 days ago
Salary
$55K - $65K / year
Seniority
Senior
Job Description
Customer Support Agent
AutogenAI
• Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat. • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support. • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time. • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience. • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty. • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process. • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.
Job Requirements
- 3+ years of experience in a customer support role, ideally within the SaaS or tech industry.
- Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments.
- Comfortable using support tools and platforms such as Zendesk, Slack, Datadog and Linear.
- A bachelor’s degree or equivalent experience.
- Experience in reviewing, understanding and discussing programmatic log and trace results.
Benefits
- Competitive Salary: $55,000 - $65,000 depending on specific experience and qualifications relevant to the role.
- Performance Bonuses: Opportunities for performance-based incentives
- Stock Options: Meaningful equity in the company.
- Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account.
- Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions.
- Paid Time Off: Unlimited paid time off — we measure performance by outcomes, not hours logged
- Flexible Work Options: Remote
- Paid parental leave: 16 weeks for the primary caregiver, 4 weeks for the secondary caregiver (after one year of year of service)
- Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Russian Language Specialist Tutor | Remote | Flexible | Independent
FindTutorsFindTutors is a leading tutoring portal in Europe with more that 2M students and 300K tutors
Are you fluent in Russian and passionate about language education? Looking for a flexible and fulfilling way to earn income while helping others learn? FindTutors, one of the UK’s leading education platforms, is looking for Russian Tutors to teach students of all levels – whether online or in person. What You'll Do: - Deliver personalised Russian lessons tailored to each student’s goals and level - Support with vocabulary, grammar, conversation, and exam preparation - Encourage students to build confidence and enjoy learning Russian What We’re Looking For: - Fluency in Russian (native or near-native level) - Strong communication skills and a supportive, student-centred approach - Teaching or tutoring experience is a plus, but not essential What We Offer: - Competitive pay: £20–£40 per hour - Fully flexible schedule – you choose when and how often you work - Option to teach online or face-to-face in London and surrounding areas - Access to a growing community of tutors and helpful resources Whether you’re a native speaker, language graduate, or experienced tutor – this is your opportunity to share your knowledge and make a real impact. Apply now and start tutoring with FindTutors!
• Proactively identify and pursue new business opportunities through cold calling, networking, and other lead generation methods. • Cultivate strong relationships with prospective and existing clients to understand their needs and provide tailored solutions. • Meet and exceed monthly, quarterly, and annual sales targets through effective prospecting, negotiation, and closing techniques. • Develop a deep understanding of our products and services to effectively communicate their value proposition to clients. • Deliver persuasive sales presentations and demonstrations to potential clients.
• Generate New Business: Proactively identify and pursue new business opportunities through cold calling, networking, and other lead generation methods. • Build and Maintain Relationships: Cultivate strong relationships with prospective and existing clients to understand their needs and provide tailored solutions. • Achieve Sales Targets: Meet and exceed monthly, quarterly, and annual sales targets through effective prospecting, negotiation, and closing techniques. • Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value proposition to clients. • Sales Presentations: Deliver persuasive sales presentations and demonstrations to potential clients, showcasing the benefits and features of our offerings.
French Specialist Tutor | Remote | Flexible | Independent
FindTutorsFindTutors is a leading tutoring portal in Europe with more that 2M students and 300K tutors
We are searching for an innovative and energetic private tutor to join our excellent team of UK tutors. At our company, we're looking for a student or a graduate to help our pupils to achieve their academic goals. If you have knowledge of French, we need you to teach our students to improve their French Level. You must have a fluent level of French or a high level. REQUIREMENTS: - No previous experience required. - Basic knowledge of the subject taught. ADVANTAGES - Flexible schedule - Work anywhere in the UK - Possibility of working online - Get paid between £20 and £40 /hour. -
