Customer Experience Specialist, II Location: Houston United States Skilled ( >3 experience <15 years) Administrative Support / Secretary Fixed-Term Full - Time Job Description: This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE&rsquo;s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: - One Year Compensation: - Pay Rate: $38.00/hr. Location: - Houston What You Can Expect The Customer Experience Analyst II, part of the Issue Resolution Team, handles complex issues, de-escalates customer complaints, researches PUC complaints, processes contract change transactions, and assists sales reps/brokers with escalations. - Act as the primary contact to de-escalate customer complaints, owning the process end-to-end - Analyze, resolve, and respond to complex customer cases - Research PUC complaints and provide feedback to Regulatory; respond directly to PUC in some states - Process contract change transactions (adds, drops, terminations, assignments, summary billing setup, etc.) - Provide brokerage/sales support by assisting with questions/inquiries, reports, and escalations - Recognize and escalate system issues or process gaps that could negatively impact the customer experience - Support team members by sharing knowledge and expertise to facilitate growth and development; provide back-up training assistance - Provide back-up support to the contact center What You&rsquo;ll Bring - ​​Bachelor&rsquo;s degree in education, communications, IT support, business, or a combination of 4 years of professional experience in customer care operations - Minimum of 3 years in the Retail Electric Provider &lsquo;REP&rsquo; industry, Commercial segment preferred - Working knowledge of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO, NEPOOL) - Possess advanced analytical and problem-solving abilities - Demonstrate a strong sense of urgency - Maintain meticulous attention to detail - Communicate effectively with exceptional written communication skills - Effectively manage multiple tasks concurrently, adjusting priorities as needed based on case complexity and evolving business requirements - Demonstrate the ability to work independently and collaboratively within a team environment, while effectively communicating across functions with colleagues in Customer Operations and Sales. Additional Details - This role is eligible for our hybrid work policy - Must be willing and able to comply with all ENGIE ethics and safety policies Why ENGIE? ENGIE North America isn&rsquo;t just participating in the Zero-Carbon Transition, we&rsquo;re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Business Unit: Supply & Energy Management Division: BP B2B US Legal Entity: ENGIE North America Inc. Professional Experience: Skilled ( >3 experience <15 years) Education Level: Bachelor's Degree Company Name: ENGIE North America

Title: Systems Support Specialist (St. Louis) Location: Town And Country United States Job#: 3028916 Hybrid Job Description: Pay Range: $28 - $30 per hour Position: Systems Support Specialist Location: Town and Country, MO - 4x/week onsite, 1x/week remote Shift: 2 potentials - Wed-Sat, 7am to 5pm (or 6am - 4p) - 3x/week onsite, 1x/week remote - 4 ten hour days - M-F 2nd shift, exact hours TBD - Most likely shift need in St. Louis Duration: 12-18+ months Top Requirements: - Familiar with technology concepts - Cloud, servers, etc. - Communication - Eagerness to learn Plusses - Incident management/outage management experience - Bachelors in IT, Comp Sci or anything IT related - Big Panda is monitoring tool, but any other monitoring tools are ok Day to Day Responsibilities/project specifics: This position will complete both monitoring and incident management job duties. On the monitoring side, this person will be analyzing alerts that may cause incidents with the goal being mitigating potential incidents through triaging and contacting appropriate stakeholders. From an incident management perspective, this person will coordinate bridge lines and monitor outage calls for ongoing incidents impacting applications. This part of the job may include WebEx chats, emails, bridge line communications. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Pay Range: $28 - $30 per hour Similar Jobs - Desktop Support Tech - St. Louis - Deskside Support Technician - St. Louis area - Support Desk Specialist III - Systems Support Specialist (Charlotte) - Desktop Systems Specialist

Description 100% remote position Equipment will be provided *Must have high-speed internet* -The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections. -Customer Service Specialists will be taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling (will be scored on % of leads per call and "booking" next appointment for a tech to come out for an inspection. Some states can't schedule a service until an inspection has been completed so looking to schedule techs to come out. Not able to give quotes over the phone which is also why they need to schedule a tech to come out). -Specialists will take anywhere from 80-100 calls a day. -Must have at least 2+ year of call center experience (sales experience is "nice to have" for overcoming objections with scheduling inspections). -Recommend products to customers, based on customers’ needs and interests. -Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. -Estimate or quote prices, credit or contract terms, warranties, and delivery dates.-Provide customers with product samples and catalogs. Skills customer service, call center, retention representative, escalation calls Top Skills Details customer service,call center,retention representative,escalation calls Additional Skills & Qualifications Candidates CANNOT miss any time in the first 4 weeks (i.e. preplanned appointments, vacation, etc.) This is a non-negotiable. -Customer Service -Retention Specialist -Upselling Experience -Attention to Detail -Conflict Resolution Education/Experience: • High school diploma or GED preferred. • 2+ years customer service/call center related experience required. Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Memphis, TN. Pay and BenefitsThe pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This is a remote position. AU RTO Enrollments Support Officer (Remote) About PeoplePartners - At PeoplePartners, we’re all about creating careers that move people forward. - As a Great Place to Work certified company, we’ve built a culture where people genuinely come first — where growth is intentional, opportunities are global, and your work has real impact. We partner with forward-thinking organizations across the world, giving you exposure to international standards, diverse teams, and meaningful career pathways. - It’s a workplace that feels energizing, supportive, and built for people who want to keep evolving. Role Overview - Step into a role where structure meets purpose. - As an AU RTO Enrollments Support Officer, you’ll play a key role in helping future students navigate one of the most important decisions they’ll make — their education. You’ll be the steady guide behind the scenes and in conversations, making complex processes feel simple and clear. - It’s about turning interest into action, questions into clarity, and processes into seamless experiences — all while ensuring every enrolment is handled with accuracy and care. Key Responsibilities: - Manage inbound enquiries from prospective students via calls, email, and CRM systems. - Support students through the enrolment process from enquiry to completion. - Conduct eligibility checks and suitability assessments. - Provide accurate information on courses, funding, and entry requirements. - Maintain accurate student records across CRM and internal systems. - Ensure all enrollments meet RTO compliance and regulatory standards. - Coordinate with internal teams to support timely and accurate enrollments. Requirements Required Qualifications (Must-Have): - 2+ years experience in enrollments, admissions, administrative support, or similar roles. - Experience handling enquiries and guiding individuals through structured processes. - Proficiency in CRM systems and data management. - Strong attention to detail and organizational skills. - Ability to manage workload while maintaining accuracy and compliance. Preferred Qualifications: - Experience working with Australian RTOs or education providers. - Familiarity with compliance and regulatory requirements in education or training environments. - ASQA, AQF or VET Quality Framework. - aXcelerate (Student Management System), Google Workspace & Student Convert. Why Join PeoplePartners - Be part of a Great Place to Work certified company with a people-first culture. - Permanent work-from-home setup with reliable, long-term opportunities. - Work with international clients and gain global exposure. - Clear career growth pathways and internal mobility. - Access to continuous learning and development programs. - Collaborative, supportive leadership and team environment. - Regular engagement activities that keep work meaningful and connected. If you’re looking for a role where precision meets purpose — and where your work directly supports someone’s next big step — this is your opportunity. Apply now and grow your career with PeoplePartners. Work Details - Work Setup: 100% Work from Home. - Schedule: Monday to Friday | Day-shift (AEST). - Employment Type: Full-time. Benefits - Permanent Work-from-home setup - Company-provided equipment - Secondary Wi-Fi Modem - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits - HMO on Day 1 - 13th Month Pay - Monthly Gift Voucher - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.