Requisition Number: 104483 Part-Time Bilingual Service Desk Tech (English/Spanish) - Saturday and Sunday Location: Remote Pay: $17.50/hour for non-bilingual candidate. $18.50/hour for a bilingual candidate (English/Spanish). Schedule: Saturday and Sunay 7:00 AM to 5:30 PM Central Standard Time **Please Note: Our client requires U.S. citizenship and completion of an extensive background check, drug screening, and credit check (no major delinquencies or bankruptcy) ** The Service Desk Representative is responsible for supporting all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. What you’ll do at Insight - Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. - Respond to all Customer requests in timely and professional manner. - Instruct end users in the appropriate use of equipment, software, and/or reference materials. - Assist with all aspects of technical support, including on-site visits as needed. - Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. - Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. - Research/troubleshoot issues using the tools available. - Navigate internal/external reference support materials. - Proactively following up on all open issues. - Work closely with other team members to identify and suggest resolutions and improvements. - Other duties as assigned. - What you’ll need to join Insight - Bilingual: English and Spanish - Two-year Associate Degree (field related) or equivalent experience required. - Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred. - Must have a comprehensive knowledge of computer hardware/software concepts. - This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. - Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. - Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required. - Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations. - Ability to write reports and/or business correspondence a must. - Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required. - Must have excellent customer service and interpersonal communication skills. - Must have the ability to work in a team environment and present a professional image. - Must be able to multi-task and be flexible with assigned work schedule. Physical Demands The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard. - Specific vision abilities required by this job include close vision requirements due to computer work. - Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Work Environment The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Moderate noise (i.e. business office with computers, phone, and printers, light traffic). - Ability to work in a confined area. - Ability to sit at a computer terminal for an extended period of time. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization. Schedule: 8am-5pm Monday-Friday Eastern Time Basic Qualifications - High school diploma or equivalent - Two to three years of experience in collections and/or customer service activities Preferred Skills/Experience - Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws - Strong customer service/relations skills - Ability to identify and resolve exceptions and to organize and interpret information - Good verbal and written communication skills If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking a well-qualified Tier 2 – Service Desk Technician (BankNet) in support of our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client. This Service Desk Technician will provide remote support for BankNet users in a federal environment. This role is best suited for someone with 2–4 years of solid service desk experience who is comfortable handling user access issues, troubleshooting common technical problems, and maintaining strong ticketing discipline. This is a high-volume, customer-facing role requiring clear communication, accountability, and consistent performance. Duties and Responsibilities: - Answer incoming phone calls in a timely manner and provide high-quality customer service - Respond to incoming emails promptly and professionally - Create and update tickets in ServiceNow for all user interactions - Ensure all tickets contain complete, accurate, and well-written documentation - Review Knowledge Base articles and system updates to remain current on processes - Resolve issues related to BankNet system functionality supporting regulatory activities - Support BankNet Agents, Auditors, and bank personnel with user access, registration approvals, and account management - Provide support for OCC applications available through BankNet, including secure messaging - Guide new users through registration and onboarding steps - Assist users with reporting computer security incidents submitted through BankNet within required timeframes (e.g., 36-hour reporting requirement) - Troubleshoot sign-in and authentication issues, including multi-factor authentication (MFA) - Maintain SLA adherence; failure to meet response and resolution timelines may be addressed as a performance issue - Perform proper escalation procedures with sufficient documentation Core Technical Responsibilities: - Support Active Directory account management (add, modify, reset, disable users) - Assist users with multi-factor authentication (MFA) setup and troubleshooting - Troubleshoot browser-related issues (cache, cookies, compatibility) - Support secure access tools and login-related issues (BankNet, secure email) - Perform general web-based and application troubleshooting Technical Knowledge (Working Knowledge Required): - Mobile Devices: Working knowledge of configuring and supporting laptops, smartphones, and tablets, including connectivity, applications, and basic synchronization - Networking: Basic understanding of TCP/UDP, common protocols, network devices, and wired/wireless connectivity troubleshooting - Hardware: Familiarity with computer components, peripherals, cables/connectors, and basic device installation and configuration - Virtualization & Cloud: General awareness of cloud computing concepts and client-side virtualization - Hardware/Network Troubleshooting: Ability to troubleshoot common hardware, mobile device, printer, display, and network issues using standard methodologies - Operating Systems: Working knowledge of Windows OS (configuration, tools, basic command line) with general familiarity of Mac and Linux environments - Security: Basic understanding of security concepts including MFA, malware prevention, user access controls, and common threats - Software Troubleshooting: Ability to troubleshoot Windows OS, applications, and basic security-related issues Operational Responsibilities: - Serve as the single point of contact for BankNet users - Act as the customer’s advocate and liaison with internal and escalated support tiers - Coordinate with multiple IT groups involved in the support process - Assign appropriate priority levels to incidents Accountability & Expectations: - Ticket Discipline - All work must be tracked through ticketing - If it is not documented, it did not happen - Tickets must be accurate, detailed, and professional - Attendance & Timeliness - Must demonstrate consistent, reliable attendance - Must be on time and ready to take calls at shift start - Must remain productive and available throughout assigned hours - Repeated lateness or unplanned absences will be treated as a performance issue - Remote Work Requirements - Must maintain a quiet, distraction-free working environment - Must have a stable and reliable high-speed internet connection - Must have a dedicated workspace suitable for handling calls - Must have a second monitor to support productivity and multitasking - Communication Standards - Strong English speaking and writing skills required - Proper spelling and grammar required in all communications - Must communicate clearly and professionally via phone and email - Professional Presence & Teamwork - Maintain a professional and respectful demeanor - Demonstrate a team-first mindset and willingness to support others - Collaborate effectively with peers and escalation teams Required Skills and Experience - U.S. citizen - H.S. Diploma Required (Associate/Bachelors in relevant field of study valued/preferred) - Two (2) to four (4) years of service desk or help desk experience - Experience supporting users via phone and email in a high-volume environment - Hands-on experience with Active Directory (user account management), MFA support, and browser/access troubleshooting - Experience using a ticketing system (ServiceNow preferred) - Strong documentation and organizational skills Preferred Skills and Experience - Experience supporting secure portals or regulated environments - Familiarity with ITIL-based support practices - CompTIA A+ or similar certification Benefits: - Medical, Vision, and Dental Insurance - 401-K plus match - Paid Vacation Days - Paid Holidays - Short Term and Long-Term Disability - Voluntary Term Life TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Company Overview Shine on as a virtual speech language pathologist Specialized Education Services, Inc. (SESI), a division of FullBloom, is a premier provider of education services for K-12 students who require additional supports to overcome challenges that impede success in a traditional school setting. SESI partners with school districts to run in-district classrooms and standalone schools that meet the academic, behavioral, and social-emotional needs of special and alternative education students. Partnering with over 600 school districts nationwide, SESI serves more than 7,000 students. Join our team members who shine a positive light on our students and uncover the unique learner within. Have a profound impact, grow, learn, and thrive as part of our team. Overview The School Speech Language Pathologist works under the supervision of a licensed Speech-Language Pathologist (SLP) to support the evaluation, treatment, and progress monitoring of students with communication disorders. The SLPA plays a vital role in implementing evidence-based therapy sessions, assisting with documentation, and facilitating an inclusive environment that promotes effective communication skills among students. Responsibilities - Therapeutic Support: - - Assist the supervising SLP in delivering direct speech and language therapy to individual students and small groups. - Implement treatment plans and intervention strategies as directed, using approved techniques and materials. - Provide one-on-one support during therapy sessions to reinforce skill development and monitor student progress. - Documentation & Data Collection: - Maintain accurate records of therapy sessions, student progress, and observations, following confidentiality and school policies. - Assist in the preparation of materials and reports required for the evaluation and ongoing assessment of students. - Collaboration & Communication: - Work collaboratively with the SLP, classroom teachers, and other related service providers to support students’ communication goals. - Communicate with parents/guardians regarding therapy sessions, progress, and strategies for reinforcement at home as directed by the SLP. - Participate in team meetings and professional development sessions to stay current on best practices in speech and language pathology. - Administrative Support: - Help organize and maintain therapy materials, supplies, and equipment. - Coordinate scheduling of therapy sessions and manage student records in compliance with school regulations and state confidentiality standards. Qualifications - Education & Certification: - - Associate’s or Bachelor’s degree in Communication Sciences and Disorders, Speech-Language Pathology Assistant Studies, or a related field. - Completion of an approved SLP training program is preferred. - Current CPR/BLS certification may be required. - Current Speech Language Pathology certification in MARYLAND - Experience: - Previous experience working with children in an educational or therapeutic setting is highly desirable. - Experience in providing direct support in speech and language therapy or related services is a plus. - Skills & Competencies: - Strong interpersonal skills and the ability to build positive relationships with students, staff, and families. - Excellent organizational skills and attention to detail in record-keeping and documentation. - Familiarity with evidence-based therapy techniques and a willingness to learn and implement new strategies under supervision. - Ability to maintain confidentiality and handle sensitive information professionally. SESI.AT.1 Posted Salary Range USD $55.00 - USD $60.00 /Hr. Physical Requirements - Ability to run short distances and move swiftly in response to student needs, including bending, kneeling, and crouching. - Ability to lift and assist students with mobility challenges, often requiring the handling of up to 50 pounds or more. - Skill in managing fine motor tasks, such as helping students with writing, manipulating small objects, or using adaptive devices. - Ability to operate a computer or tablet for up to 8 hours daily. - Capacity to remain calm and composed during physically and emotional demanding situations, ensuring student safety and well-being Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.