• Design and implement highly available, fault-tolerant systems supporting critical financial transactions. • Architect infrastructure solutions using AWS best practices, optimizing for cost, performance, and reliability. • Lead complex incident response efforts, coordinating across teams to restore service rapidly. • Drive postmortem processes for high-severity incidents, ensuring action items are identified and completed. • Establish and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key services. • Design and implement disaster recovery strategies and business continuity plans. • Build advanced Infrastructure as Code solutions using Terraform, including modules, workspaces, and state management. • Architect and optimize multi-cluster EKS environments, including pod autoscaling, cluster autoscaling, and resource optimization. • Design observability strategies using Datadog and Splunk, including metrics, dashboards, and alerting that support proactive detection. • Implement progressive delivery mechanisms (canary and blue-green deployments) within GitOps workflows. • Build automation frameworks that reduce operational toil and improve team efficiency. • Partner with development teams to improve application reliability, including design reviews and architectural guidance. • Mentor junior and intermediate SREs through coaching and code reviews. • Contribute to architectural decisions that impact platform reliability and scalability. • Evangelize SRE best practices across the engineering organization. • Participate in on-call rotations and drive improvements to reduce on-call burden. • Implement and maintain zero-trust security controls across infrastructure. • Ensure systems meet financial services regulatory requirements and internal compliance standards. • Conduct security reviews of infrastructure changes and deployment processes. • Participate in audit preparations and respond to compliance-related inquiries.

• Lead cross-functional reliability initiatives across multiple value streams and coordinate execution across teams. • Define and evolve SRE best practices, tools, and methodologies across the organization. • Architect enterprise-scale, multi-region AWS infrastructure that balances reliability, cost, performance, and security. • Establish and operate SLOs, SLIs, and error budgets for critical services, using them to drive prioritization decisions. • Serve as incident commander for major incidents and drive postmortems that produce completed action items and organizational learning. • Lead disaster recovery planning for critical financial services infrastructure. • Build shared Infrastructure as Code foundations in Terraform (reusable modules, standards, and patterns adopted across teams). • Design and implement production-scale Kubernetes patterns, including multi-tenancy, security policies, and advanced scheduling. • Establish observability standards and strategies using Datadog and Splunk (metrics, logging, tracing, dashboards, and alerting). • Set CI/CD standards and patterns, including pipeline-as-code and progressive delivery at scale. • Lead chaos engineering, game days, and systematic reliability testing initiatives. • Drive FinOps initiatives to optimize cloud spend while maintaining reliability targets. • Lead a functional team of SREs (without direct reports) on projects and operational initiatives. • Mentor SREs at multiple levels through coaching, design reviews, code reviews, and training sessions. • Partner with Engineering, Product, and Security leadership to align reliability work with business priorities, zero-trust architecture, and compliance controls.

• Architect, upgrade, design, and build scalable infrastructure solutions leveraging Kubernetes, AWS, RDS (MySQL/Postgres), and modern distributed patterns. • Help drive the infrastructure team’s roadmap, leading us to higher levels of reliability, recoverability, and scalability. • Drive capacity planning, benchmarking, and work with the team to stress test our systems, find bottlenecks, and prepare for further growth in the business. • Define, maintain and enforce SLAs and alerts across our infrastructure. • Lead the teams towards stronger signal anomaly detection, better, more flexible alerting. • Help Lead Sezzle’s AI enablement efforts, identifying opportunities to apply AI and automation to enhance infrastructure reliability, developer productivity, and internal tooling. • Build in consistency and scalability across a distributed microservices architecture while maintaining performance and reliability. • Establish and evolve engineering best practices for observability, security, and CI/CD across teams. • Mentor engineers and champion a culture of learning, innovation, and operational excellence. • Collaborate cross-functionally to translate business goals into technical roadmaps and deliver results that matter.

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore,Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” The DevOps Engineering team is responsible for ensuring the reliability and performance of our services for our rapidly growing customer base, with a specific focus on supporting the digital transformation of manufacturing operations for our customers in Japan. This includes managing and evolving our entire cloud architecture to support a global workload (from the US to China, we host Tulip everywhere). The team is using modern tools, technologies and processes to automate the entire cloud software lifecycle. This means finding creative ways to use the fast changing cloud technology to ensure customers’ stability and availability. Automating everything without the need of human-interaction is our credo. About You As a senior infrastructure engineer, you believe the best systems are self-running, thriving on automation that eliminates toil and architecture designed for global resilience. You bring a bias for action to the full cloud lifecycle and excel in collaborative startup cultures where internal motivation and a love for learning are the baseline. Whether working independently or as part of a team, you are dedicated to continuous improvement and solving the industry's toughest technical challenges. What Skills Do I Need? - 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale - Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant - Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT) - Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment - Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash) - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience - Business level of English to communicate with internal team and handle English knowledge database - Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material Key Responsibilities - Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia - Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally - Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle - Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated, automate it - Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing - Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis - Serve as a close partner to application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support - Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation, runbooks, and process iteration Key Collaborators - Application Engineering teams - Edge & Hardware teams - QA team - Product Management - Customer Support Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: - Direct impact on product and culture - Company equity - Hybrid Work Style - Learning & Development benefit - Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation - Commutation Allowance We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.