• Work with our team of Technical Software Trainers to write new content and confirm integrity of training materials in the product training repository. • Create customer communications that deliver content through a wide range of target audiences. • Create, edit, update, and manage training guides, eLearning courses, knowledge exams, training videos, certification documents, and case studies for Licensing and Tax software products. • Own the end-to-end lifecycle of 90+ training assets, with library expansion as a key priority. • Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences. • Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner. • Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy. • Participate across multiple platforms to ensure all documentation needs are met. • Build and maintain strong customer and stakeholder relationships through clear, professional communication.

• Create, edit, and maintain technical documentation including standard operating procedures (SOPs), work instructions, user guides, and system documentation. • Develop IT service documentation aligned with ITSM best practices. • Maintain and update internal knowledge bases and documentation repositories. • Ensure documentation is accurate, version-controlled, and easily accessible to stakeholders. • Document IT processes, workflows, and service catalogs. • Support knowledge article creation for service desk and operational teams. • Collaborate with ITSM, infrastructure, and application teams to capture technical procedures and process improvements. • Standardize documentation templates and formatting across IT operations. • Partner with subject matter experts (SMEs), engineers, analysts, and project teams to gather technical information. • Facilitate documentation reviews and approvals with key stakeholders.

TITLE: MEP Technical Specialist Location: Remote POSITION SUMMMARY: The MEP Technical Specialist is responsible for the research, development and production of engineering documents and procedures for assisting with construction administration, commissioning and post-construction for data center critical electrical and/or mechanical systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Consults with owner/operators to prepare a basis of design scoping documents. - Prepares and reviews plans, specifications, scripts and procedure documents for construction and commissioning. - Reviews design and construction submittals from consultants and contractors. - Consults with various appropriate entities regarding equipment design layout, maintenance and operations, and long-range engineering planning and improvements programs. - Performs engineering analyses, evaluations and research studies on small and large facility projects. - Performs and participates in design/construction problem-resolution efforts. - Reviews testing reports; makes recommendations accordingly. - Conducts field surveys to review and record existing project conditions - Assists and directs others in the development and revision of design guidelines, design criteria, standard details, specifications and commissioning documents for facility design projects. - Consults with various departments, manufacturers, suppliers, consultants and contractors on product quality assurance issues and techniques. - Conducts complex studies and investigations. Prepares reports on design, construction, maintenance and operational issues/problems within facilities and systems infrastructure. - Possesses knowledge of engineering code requirements. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: - Bachelor’s degree in Electrical or Mechanical Engineering or similar - At least 5-10 years of related experience - Mission Critical experience preferred, but not required Computer Skills: - MS Office, AutoCAD, Bluebeam Supervisory Responsibilities: - No supervisory responsibilities for this position. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. - The employee is frequently required to talk or hear. - The employee is occasionally required to stand and walk. - The employee must be able to occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #LI-TG1 *We Utilize E-Verify

• Own documentation for Fastly products and features from kickoff through publication • Write and maintain different types of documentation, including tutorials, how-to guides, technical references, and explanations • Contribute to information architecture improvements • Review your teammates' work with a thoughtful eye for clarity, consistency, and alignment with style • Collaborate with Product, Engineering, and Client Services to ensure documentation accuracy • Support engineers and developers who contribute to documentation directly