Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Datacenter Program Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional Datacenter Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Responsibilities - Create and maintain a program to identify best practices, design process and procedure documents, and socialize those across the AMER Region. - Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiencies and productivity in post-RNI activities/ - Utilize your knowledge to train, equip, and empower local teams to build and maintain a network which will support their campus through its entire lifecycle. - Collaborate with other DC Ops Regions and global teams to align post-RNI processes and procedures globally. - Create and manage end-to-end network project plans and ensure on time delivery. - Empower a culture of safety, security, and compliance in all aspect of data center activities. - Establish and enhance strong working relationships with customers in the network space. - Collaborate directly with site management and third-party vendors at new campuses and data centers to align best practices and deliver new locations quickly and reliably. - Plan, manage, and communicate end-to-end network project plans with stakeholders and teams. - Perform day-to-day project check-in and update to manage project delivery and quality. - Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution. - Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution - Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success. Qualifications Required Qualifications: - High School Qualification or equivalent AND 3+ years of experience supporting IT equipment, related technology, or delivering server and network deployment projects in large-scale environments - OR equivalent experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: - Bachelor’s Degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience in project or program management and/or large-scale networks - Experience delivering large network or other IT hardware projects. - Networking certifications (e.g. CCNA, CCNP, etc.) - Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.) - Project or program management certifications (e.g. PMI, etc.) - At least 3 years’ project management experience across large complex, cross-functional organizations - At least 3 years’ experience in data center-related functions for large enterprise organizations. - Must have prior experience in leading large projects end-to-end. - Experience working with network technologies including TCP/IP, LAN/WAN, Routing, and Switching. - Ability to travel up to 25% of the time. Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Technical Program Manager, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will help customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As a Technical Program Manager for the Cloud and AI Platform (CAIP), you will drive the landing, messaging, feedback loop, and progress toward KPIs for the strategic priorities of the Customer Success Unit across all Azure Cloud and AI solution plays. You will collaborate with other Technical Program Managers in WW Customer Success, Global Business Leaders to enable landing, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Azure Cloud and AI solutions. You will be responsible for providing meaningful data insights, actionable reporting to enable rapid response by the field teams and our own internal Customer Success teams. • You will drive stakeholder and management system responsibility for alignment with the Global Partner Solutions (GPS) team for end to end CAIP alignment • You will partner with Solution Play aligned Business and Technical Program Managers in Global Customer Success to provide insights uncovered through existing reports, automation of data aggregation and through experimentation by utilizing Agentic AI to accelerate the continuous feedback loop between our teams and the field teams. • You will gather learnings and actionable insights from planning decisions to inform any mid-year or next year course corrections • You will lead our business analysis efforts to surface actionable Insights that enable delivery acceleration while utilizing Microsoft Copilot, PowerBI and PowerApp to optimize / streamline and accelerate. • You will be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams with the objective of driving the target outcomes in collaboration with them and their teams. • You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. You will role model and champion the values of diversity and inclusion, coaching and learning from others, and customer-obsessed execution with strong cross-group collaboration and teamwork. Other Key Responsibilities: 1. Stakeholder Collaboration: o Drive business execution rhythm with key CAIP stakeholders, specifically Global Partner Solutions (GPS) o Act as a liaison between global and regional teams to ensure alignment and effective communication, including effective adoption of our readiness and enablement efforts o Provide regular updates and presentations to senior leadership on the performance, impact and health of CSU delivery for the CAIP. 2. Scaling Operations: o Identify / create standardized mechanisms for tracking results of all Customer Success KPIs (Key Performance Indicators) with a depth and insightful understanding for anomalies across regions while leveraging key AI Agent tools to eliminate repetitive tasks to drive role optimization. o Stream line processes for internal Customer Success teams, the field teams and Partners o Work closely with cross-functional teams to standardize processes and best practices through a closed loop process o Monitor and analyze performance metrics to ensure scalability and sustainability of business operations. 3. Continuous Improvement: o Stay up to date with industry trends and best practices to share across the globe for all of CAIP. o Proactively identify and implement improvements to enhance the efficiency and effectiveness of business operations. o Foster a culture of continuous learning and innovation within the team. Other • Embody our culture and values Qualifications Required/minimum qualifications - Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 2+ years of experience managing cross-functional and/or cross-team projects. Additional or preferred qualifications - Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 6+ years of experience managing cross-functional and/or cross-team projects. - 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). - Depth of knowledge and experience in Cloud Platforms & AI Solution Plays (Secure Migration and Modernization, Unify your Data, Innovate with Azure AI & Agents) and the broader Partner ecosystem - 5+ years experience working in a customer-facing role (e.g., internal and/or external) - 5+ years experience in delivery of projects, delivery strategy, or delivery management functions. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) - Understanding of the SME&C market and its unique challenges and opportunities. - Proficient communication and interpersonal skills. - Ability to work independently and collaboratively in a fast-paced, global environment. - Proficiency in data analytics tools and software. - Proficient problem-solving skills and attention to detail. Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Role Description The Manager, Program Mentoring Faculty works to ensure both student and employee success. Leads and supervises a team of mentors and is responsible for the professional development and performance of its members. - Works closely with members of the WGU management team to understand and inform university policies and procedures. - Develops and conducts team- and program-specific mentor training programs, collaborating with others to achieve efficiency while ensuring quality and consistency. - Demonstrates WGU’s “students-first” culture and leads a team of mentors. - Establishes clear performance expectations and manages assigned mentor performance consistent with university goals and job requirements. - Effectively performs the duties of a mentor when serving assigned students. Essential Functions and Responsibilities - Establishes clear performance expectations for, and with input from, assigned mentors. - Manages mentor performance to achieve OTP, retention, and student satisfaction goals. - Conducts mentor performance reviews and manages performance improvement plans. - Develops and leads team- and program-specific training initiatives. - Coaches assigned mentors via call shadowing and other training methods. - Catalyst for team morale. Ensures that mentors are connected and engaged with each other. - Leads team meetings. Designs and leads training meetings. - Provides direct, comprehensive guidance to assigned students and assigned mentors. - Maintains appropriate documentation of all student- and employee-related transactions. - Manages students’ academic progress according to university policies. - Uses the telephone and email extensively throughout the day. - Understands WGU degree programs, policies, and procedures. - Provides accurate information and high-quality customer service at all times. - Supports university colleagues, as necessary. - Performs other related duties as assigned. Knowledge, Skill and Abilities - Ability to lead ongoing training for assigned team members. - Manages team performance. - Collaboration. - Leads ongoing team- and program-specific training in a distributed (remote employees) environment. - Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style. - Remarkable organization talent is a requisite. - Performs other duties as assigned. Qualifications - Master's degree in a related field of study from an accredited institution. - Three (3) years of experience in the following areas: - Managing projects in a fast-paced and complex environment. - Leading cross-functional teams. - Leading teams to impact organizational outcomes through specific interventions. - Facilitating training. - Analyzing data. - Using data to drive decisions. - Presenting to diverse audiences. Preferred Qualifications - 3-5 Years managing a team of 5 or more direct reports. - 1+ year of Mentor experience. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - May be required to work some evenings and weekends. - Must be able to lift up to 15 pounds at times. - Works primarily from home within the continental United States and is available to travel to meetings as required. - This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). - Additional travel may include conferences, visits to company locations, and other business-related events as needed. Position & Application Details - Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information - Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. - Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. - Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Role Description Manage submission, review, and approval of applications for child care funds by states, territories, and tribes, including: - Preparing, reviewing, and managing correspondence to grantees for assessing performance and compliance with Federal regulations as a regional liaison. - Preparing guidance, technical assistance resources, and training materials to support program operations oversight. - Training staff and grantees. - Providing briefings and facilitating meetings and webinars for staff, leadership, grantees, and others. - Collecting and analyzing data, providing information and advice, and preparing, updating, tracking, monitoring, and reporting on program operations and grantee implementation status. - Managing databases and spreadsheets to collect, compile, and analyze data. - Developing recommendations for improvements in program operations based on data analysis. - Preparing descriptive background and analytical reports, memoranda, and other written materials on significant issues for senior management and staff. - Coordinating, carrying out, and monitoring special projects and initiatives focused on grantees in the Office of Child Care. - Developing plans for special projects, including determining information and resource needs, key personnel, and time frames. - Monitoring progress and keeping key personnel informed of status. - Assessing the impact of outcomes and results. - Coordinating with federal and contract staff to manage and oversee program operations activities. - Providing regional program stakeholders with regular reports and updates on project and work statuses. Qualifications - Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST". - Bachelor's degree. - Minimum of SIX (6) years of experience in a policy or oversight position related to child care funding. - Experience presenting information to an array of audiences. - Strong analytical skills. - Expertise in the use of Microsoft Excel and Word. - Ability to analyze, summarize, and compile data and information. - Ability to perform detail-oriented work. - Ability to collaborate with staff from various backgrounds and skill sets. - Strong oral and written communication techniques. - Strong prioritization and time-management skills. Requirements - Knowledge of child care laws, regulations, and policies. - Experience developing and analyzing child care policy for the federal government, a state government, a national organization, or a similar entity. Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Parental Leave - 401(k) Retirement Plan - Group Term Life and Travel Assistance - Voluntary Life and AD&D Insurance - Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts - Transit and Parking Commuter Benefits - Short-Term & Long-Term Disability - Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Care.com annual membership - Employee Assistance Program - Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) - Position may be eligible for a discretionary variable incentive bonus