• Provide customer support via chat, answering questions and resolving issues related to the Company’s products • Deliver the highest level of support to customers, aiming to provide extraordinary service • Ensure delivery of success KPIs related to the support strategy and take actions to meet individual targets • Be proactive in client relationships by anticipating potential issues and ensuring minimal impact during crisis situations, exceeding expectations and building trust • Record all customer interactions in the ticketing system, maintaining accurate and detailed records • Participate in training and updates on the Company’s products and services • Work closely with other members of the support team and internal departments to ensure quick and effective resolution of customer issues • Share knowledge and best practices with the team to improve service

Title: Case Management Program Analyst (Secret Clearance) Location: Washington United States Job Description: Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Case Management Program Analyst with 5+ years of experience to join our team and fully embrace our commitment to deliver, grow and thrive. About the Role: As a Program Analyst supporting our Federal government client, you will leverage strong writing, analytical, and organizational skills to support program operations and documentation. Successful candidates will be self-motivated, able to manage tasks independently, and committed to producing high-quality work products that meet program standards in a fast-paced environment. Key Responsibilities include (but are not limited to): - Apply strong customer service practices and analytical skills to understand stakeholder needs, assess requirements, and translate insights into clear, accurate, and value-added deliverables. - Demonstrate exceptional writing abilities and work collaboratively with the team to meet project timelines. - Prepare and review letters, memoranda, and other correspondence for technical accuracy and completeness. - Establish and maintain positive communication channels, ensuring clear and consistent information flow. - Conduct thorough quality assurance reviews of all documentation and correspondence, ensuring compliance with established standards. - Develop and maintain reports to track evaluations and ensure timely completion of all processes. - Capture key discussion points and action items during meetings to ensure clarity and accountability in follow-up. - Inform stakeholders about program benefits through fact sheets, briefings, and in-person presentations. - Leverage MS Office and relevant software tools to efficiently execute tasks and enhance workflow processes. - Organize and schedule meetings and conference calls with internal and external stakeholders, ensuring all logistical details are handled efficiently. - Ensure the security and confidentiality of sensitive information. - Carry out our Commitments to Deliver, Grow, and Thrive Location: This hybrid team is based in Washington, D.C., with the expectation to report to the client site once a month. Required Experience/Skills: - BA/BS + 5 years of relevant experience or Master's + 3 years of relevant experience - Exceptional attention to detail. - Ability to work independently and take ownership of assigned tasks, demonstrate strong self-motivation, sound judgment, and the ability to manage and track deliverables with minimal oversight. - Commitment to high-quality deliverables and client service, with a proactive approach to refining work products, anticipating needs, and going above and beyond to ensure the final output meets or exceeds expectations. - Strong written communication skills, with demonstrated ability to draft, review, and edit professional correspondence such as memoranda, letters, reports, and briefing materials for accuracy and clarity. - Experience conducting quality assurance or document review, ensuring materials meet established standards, compliance requirements, and technical accuracy. - Ability to communicate and collaborate effectively with diverse stakeholders. - Proficiency with Microsoft Office Suite and other business software. - Strong organizational and coordination skills, including experience scheduling meetings, capturing action items, and supporting project timelines while maintaining confidentiality of sensitive information. - Must have at minimum, a current interim Secret, and the ability to obtain and maintain an active Secret clearance - US citizenship Preferred Experience/Skills: - Prior DHS contractor fitness (suitability) authorization determination - Prior DHS experience - Occasional availability for travel Don't think you have everything for this role but are still very interested? Please don't hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues. About Us: Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a diverse and talented workforce that reflects the strength of our society and our shared commitment to excellence and inclusivity. We make a steadfast commitment to actively seek, recruit, and hire qualified candidates from these groups for our open positions. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email [email protected]. Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S. Visit us at www.corneralliance.com to learn more. Securing Your Data: Beware of fake employment opportunities using Corner Alliance's name. Corner Alliance will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Corner Alliance ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Corner Alliance will only communicate with you through our ATS system JazzHR and/or emails that are generated by the corneralliance.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Corner Alliance that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Salary: Approximate Salary Estimate: $70,000.00 - $90,000.00 annually The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

Title: Analyst, Revenue Management Location: Miami, FL United States Hybrid Job ID 12861 Full time Job Description: The Revenue Management Analyst evaluates and assesses sailing performance and revenue metrics to determine appropriate pricing and inventory actions needed to maximize ticket revenue growth and total occupancy. The incumbent in this role generates opportunity to monitor and evaluate market trends to understand the value of Carnival Cruise Lines' (CCL) products from a consumer's perspective and to accurately align pricing programs, placement, and availability within each market segment. Essential Functions: - Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices. - Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices. - Analyzes the impact on booking demand due to changes in the competitive landscape (i.e., ship deployment, pricing, and strategy). Conducts internal and external competitor price analysis for awareness of current pricing and market trends. - Establishes tactical methodologies to optimize revenue and total occupancy at the market level and various booking channels (e.g., groups, opaque, etc.). - Collaborates with Sales, Marketing, Sailing Support, and Reservations to ensure optimal pricing and inventory controls are adhered to. Knowledge, Skills & Abilities: - Scope: This role supports revenue optimization across the assigned product portfolio and contributes to pricing and inventory decisions that impact fleet-wide performance. The Analyst collaborates with cross-functional teams including Sales, Marketing, Sailing Support, and Reservations to ensure alignment with business goals and market dynamics. - Problem solving: This role involves analyzing sailing performance, market trends, and competitive pricing to determine optimal pricing and inventory strategies. The Analyst must evaluate multiple business variables and booking channels to identify opportunities for revenue growth and occupancy improvement. - Impact: The Analyst directly influences net ticket revenue and total occupancy through strategic pricing and inventory actions. Their work supports broader revenue management goals and contributes to the financial success of the assigned product portfolio. - Leadership: While this role does not have direct reports, it requires collaboration and influence across departments to ensure pricing and inventory controls are effectively implemented. The Analyst works closely with internal stakeholders to support decision-making and drive performance. For all roles: - Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. - Skills: Strong time management and organizational skills - Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: - Bachelor's Degree required - Finance, Economics, Statistics, Business, Marketing, or related field - 3+ years of relevant work experience in Revenue Management or similar analytical role required - Comprehensive knowledge and understanding of revenue management mathematical and statistical concepts, theories, principles and practices to collect and analyze data and construct solutions to business problems - Solid understanding and familiarity with various operational assets including the pricing system, inventory management capabilities, and reports detailing sailing performance - Keen understanding of how to utilize operational assets to formulate long-term objectives and make tactical decisions - Excellent oral and written communication skills - Excellent analytical, organizational, prioritization, and time & project management skills - Sound decision-making, assessment, interpersonal, critical thinking, and resourcefulness skills - Ability to multitask and handle changing priorities with high level of quality - Ability and willingness to collaborate with cross-functional teams across the organization - A self-starter who is able and willing to take action with minimal guidance Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-HybridRemote #LI-GS1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Role Description A LA Desenvolvimento Humano e Empresarial está conduzindo um processo seletivo para uma posição estratégica na área de tecnologia, com foco em garantia de qualidade de software. Buscamos um(a) profissional com olhar crítico, capacidade analítica e atenção a detalhes, que atue diretamente na validação de sistemas, identificação de falhas e fortalecimento dos processos de qualidade. Propósito da função: - Garantir a qualidade, estabilidade e confiabilidade dos sistemas por meio da execução de testes, identificação de falhas e apoio na evolução contínua dos processos de desenvolvimento. Principais responsabilidades: - Elaborar e executar casos e roteiros de testes (funcionais, regressivos e exploratórios). - Identificar, registrar e acompanhar bugs junto ao time de desenvolvimento. - Validar requisitos funcionais e não funcionais. - Apoiar na definição de critérios de aceite. - Atuar em ambientes ágeis (Scrum/Kanban) participando das cerimônias. - Garantir que as entregas estejam alinhadas com os padrões de qualidade antes da liberação. - Contribuir para melhoria contínua dos processos de QA. - Apoiar a integração entre times técnicos e áreas de negócio. Qualifications - Experiência prática com testes de software (manuais e/ou automatizados). - Vivência com identificação e gestão de bugs. - Experiência em ambientes ágeis. - Capacidade de interpretar requisitos e validar entregas. - Perfil questionador (não apenas executor de testes). Requirements - Experiência com automação de testes (Selenium, Cypress, Playwright, etc.). - Conhecimento em ferramentas de gestão de testes (Jira, TestRail, Zephyr, Azure DevOps). - Familiaridade com versionamento de código (Git, GitHub, GitLab). - Experiência com integração contínua (CI/CD). - Vivência com testes exploratórios. Benefits - Modelo: CLT ou PJ. - Modelo de trabalho: remoto. Important Essa vaga vai além da execução de testes. Buscamos um profissional que: - Questione requisitos. - Identifique riscos. - Antecipe falhas. - Contribua para melhoria do produto. Se você quer atuar em uma função que conecta tecnologia, processos e análises, essa oportunidade pode ser o próximo passo da sua carreira. #LI-Remote