Job Title: Sr Analyst - Operations Quality AssuranceStatus: ExemptReports to: SrMgr - Service Operations Governance and Quality Assurance Department: Operations Continuous ImprovementJob Code: 12011Pay Range: $85,100.00 - $100,000.00 Annually WHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:You excel in analytical problem-solving and have a passion for quality assurance and continuous improvement. You are a trusted resource, collaborating effectively with partners and earning their confidence, respect, and shared understanding. You demonstrate value by going beyond checking boxes and proactively investigating opportunities to strengthen processes, enhance service delivery, and drive meaningful, measurable improvements across the organization.WHAT YOU'LL DO: - Analyze quality assurance trends, operational risks, and regulatory changes to deliver data‑driven insights that guide leadership decisions and influences strategic outcomes. - Lead complex initiatives and department projects, managing scope, timelines, cross‑functional collaboration, and deliverables. - Develop and refine quality assurance methodologies, analytical frameworks, and workflow enhancements while identifying opportunities for automation, standardization, and risk mitigation. - Oversee the maintenance and optimization of dashboards, defect‑tracking systems, and department‑wide resources to improve accountability and performance visibility. - Manage vendor relationships, review billing statements, and ensure payment processing complies with department financial controls. - Mentor analysts and team members to elevate skills in critical thinking, KPI interpretation, data analysis, and root‑cause investigation, fostering a culture of accountability and continuous improvement. - Investigate issues and support initiatives that maintain regulatory compliance, strengthen internal controls, and identify operational gaps to reduce redundancies and improve efficiency. - Contribute to modernization and digital transformation efforts by supporting projects that enhance process consistency, operational reliability, and member experience. - Partner with leadership to support workload assessment, resource planning, and operational prioritization. - Participate in meetings, company events, and team‑building activities to strengthen collaboration and professional relationships. - Complete all required compliance tasks and training modules on time. - Perform all other related duties as assigned. QUALIFICIATIONS AND PREFERENCES: - Bachelor’s Degree in business, finance, or equivalent work experience in a related field required - 7+ years or more in a position performing audits, credit union operations, or financial analysis within a financial institution required WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3239 DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote

Location We are open to candidates located in United States with a proven record of working remotely. Who Are We? Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx's proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation's Restaurant News "2020 Power List" as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural "core behaviors" with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say "Thanx" Genuinely, Encourage Diverse Perspectives, and Lead, Virtually. Who Are You? You are detail-oriented, technically curious, and energized by building better ways to get things done. You'll ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience. You're comfortable using AI tools to accelerate your work, and you're excited about the opportunity to shape and improve the processes you operate, not just follow them. What You'll Do - New Location Onboarding & Expansions — Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless onboarding and system integration. Location expansions for existing merchants are a significant part of the workload. - Merchant Program Configuration — Set up and configure merchant programs to align with their business needs within the Thanx platform. - Credit Card Network Onboarding — Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex), ensuring proper setup and compliance. - Integration Configuration — Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants. - Issue Investigation & Resolution — Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners. This is a core part of the role and requires strong analytical thinking. - Process Improvement & Automation — Identify opportunities to enhance operational efficiency, build new processes, and document best practices. We actively use AI tools (Claude Code) and scripted automations to reduce manual work, and you'll be expected to contribute to that culture. What We're Looking For - 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry - Strong problem-solving skills with the ability to diagnose and resolve technical issues - Ability to work in a fast-paced environment and manage multiple tasks with attention to detail - Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms - Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently - Experience driving process improvements, not just executing existing playbooks - Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus Ready to change your life? Apply now! Merchant Support Specialist $20—$22 USD

What We Do At Leading Educators (LE), we know that excellent teaching is the most important driver of student success. The moment a student steps foot in the classroom, their ability to learn depends on how prepared their teacher is to convey complex content knowledge as engaging, student-centered lessons that help students learn deeply and apply their thinking to the real world. That’s a big lift, and teachers often do this alone. As a national nonprofit, we partner with school systems to overcome persistent instructional challenges, foster intentional collaboration and adult learning by design, and ignite new possibilities through systemic solutions at the intersection of teaching, talent, and technology. We work shoulder-to-shoulder with educators at every level of the education system to strengthen their instructional and leadership practices, bring a vision for excellent instruction to life with consistency, and ultimately ensure that every student has the opportunity to reach their full potential. Through direct support, strategic advising, innovation pilots, and best-in-class research, we help educators shape a future where every student can thrive. Learn more about our work at leadingeducators.org. Internal and External Candidate Application Deadline: Sunday, April 12th 5pm CST Position The Development Operations Manager is the backbone of Leading Educators' fundraising engine—a detail-oriented operations professional who translates strategic priorities into flawless execution. In this role, you'll own the systems, data, and workflows that enable our Development team to focus on what they do best: building relationships and securing transformational investments for students. Working closely with the Director of Development Operations, you'll manage our CRM infrastructure, maintain data integrity, conduct prospect research, and generate the insights and reports that drive strategic decision-making across the team. This is a role that demands precision, problem-solving, and a commitment to continuous improvement. You'll identify gaps in our processes, recommend solutions, and implement changes that reduce friction and increase team effectiveness—all while supporting frontline fundraisers with the tools and information they need to succeed. Beyond systems and data, you'll be a strategic enabler of our fundraising culture. You'll maintain our shared knowledge resources, support high-impact funder events, coordinate engagement opportunities, and serve as a trusted partner to Development leadership and program teams. This role requires someone who thrives in a fast-paced environment, manages competing priorities with grace, and takes pride in the accuracy and usability of their work. Do you have expertise in… - Managing CRM systems (Salesforce, Raiser's Edge, or similar platforms) with strong data entry standards, reporting capabilities, and system maintenance experience? - Conducting prospect research, including identifying, qualifying, and developing compelling profiles for potential funders? - Generating reports and tracking data that support fundraising strategy, portfolio management, and leadership decision-making? - Managing operational workflows in nonprofit development environments, including gift processing, pipeline management, and donor tracking? Do you enjoy… - Working with data and systems to create clarity, accuracy, and actionable insights for your team? - Supporting frontline fundraisers by removing obstacles and providing them with the tools and information they need to succeed? - Organizing and maintaining shared resources, documentation, and knowledge systems with clear structure and accessibility? - Identifying inefficiencies and recommending process improvements that strengthen team effectiveness and organizational capacity? If you've answered affirmatively to these questions and meet the following prerequisites, we urge you to seize this opportunity. This role calls for the following: - 3-5 years of related experience in development operations, fundraising operations, or nonprofit operations environments - Demonstrated experience working within a nonprofit development or fundraising team, supporting pipeline management, reporting, and donor systems - Strong experience with CRM systems such as Salesforce, Raiser's Edge, or similar platforms, including data entry standards, reporting, and system maintenance - Proven ability to maintain high standards of data accuracy, integrity, and usability across systems - Experience conducting prospect research, including identifying, qualifying, and developing profiles for potential funders - Ability to translate research and data into clear, actionable insights for fundraisers and leadership - Strong working knowledge of data tracking, pipeline reporting, and performance monitoring - Proficiency in tools such as Salesforce, Asana or other project management systems, Microsoft Office Suite, Outlook, and Google Drive - Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, and systems simultaneously - High attention to detail and commitment to accuracy in all aspects of work - Experience managing shared resources, documentation, or knowledge systems with clear organization, version control, and accessibility standards - Strong communication and collaboration skills, with the ability to work effectively across teams - Ability to work independently while maintaining alignment with leadership direction and team priorities - Experience in the K-12 education sector or familiarity with the education nonprofit landscape preferred Travel Requirements - This is a remote position requires moderate travel - National travel for org retreats, programming, job related travel, or professional development - Outside of the above mentioned travel, this person will work from a home office that must be located anywhere within the U.S. Questions? We’re here to help. If you have questions about this role or about our hiring process at any point, please don’t hesitate to reach out to us at talent@leadingeducators.org. This inbox is monitored regularly, and we aim to respond within two business days. To ensure your question receives a thoughtful and timely response, we kindly ask that you refrain from emailing individual staff members or members of our HR team directly. The best way to connect with us is always through talent@leadingeducators.org. Why Work at Leading Educators? Imagine being part of an organization where your ideas and perspectives are highly valued. At Leading Educators, we believe in fostering individual strengths, encouraging personal growth, and embracing innovative ideas. If you thrive in a remote working environment, with the added excitement of travel, we're the perfect fit for you. By joining us, you become part of a powerful community of peers nationwide. Regardless of your location, you possess the power to make a significant impact on both students and teachers who rely on us daily. Join Leading Educators and play an integral part in shaping the future of education. Learn About Our Mission & Values: Mission: Leading Educators partners with school systems to sustain the teaching, leadership, and conditions for every student to succeed in school and in life. Values: - Build on strengths: We affirm and begin with the unique and collective talents, experiences, and wisdom of ourselves and others. - Continuously learn: We develop ourselves and others. We apply new learning and deepened self-awareness to our relationships and practices. - Prioritize people: We build trust and reflect on the impact of different perspectives and experiences. - Champion success for all: We re-imagine structures, habits, and mindsets to ensure every learner has access to evidence-based learning opportunities. Use of Artificial Intelligence in Hiring We use artificial intelligence–enabled tools throughout our hiring process, from the moment a candidate applies through the offer stage, to support administrative tasks and the initial review of candidate materials. These tools help us organize, analyze, and surface relevant information efficiently, but they do not make hiring decisions. All candidate materials—including applications, resumes, assessments, and interview feedback—are reviewed and evaluated by people. All hiring decisions, including interview selection, advancement, and offers of employment, are made by humans. We use AI solely as a support tool to assist with early-stage reviews and process efficiency. We do not use AI in ways that discriminate based on protected characteristics, nor do we use ZIP codes or similar data to target or exclude protected groups. Our hiring practices are designed to be fair, consistent, and aligned with equal employment opportunity standards. Compensation: - If hired for this position, the base salary range is $70,920 to $90,272 per year. Most new hires enter the range at a specific point based on their qualifications and the role level. For this position, the standard starting salary is $80,600, which is based on meeting the minimum requirement of 3-5 years of relevant experience. - If you have more than 5 years of directly relevant experience, your starting salary may be adjusted higher within the range, up to a maximum starting salary of $84,745. This approach ensures that candidates with additional experience beyond the minimum are recognized in the initial salary offer. Benefits: 100% paid medical, dental, and vision coverage for individual employees. Additional premium costs are covered 60% by Leading Educators for partners and dependents on medical, dental, and vision plans. 4% matching 401k plan, Flexible Spending Accounts for medical, childcare and commuter expenses, and an Employee Assistance Program (EAP). Benefits are valued at or above $9,000 for employees. Time Off: - First three years of employment, full time staff accrue 22 days a year. - Five additional days are accrued after the third and sixth year of employment. - Leading Educators also offer 16 additional paid days off for various holidays, including three floating holidays staff may use at their discretion. Equal Opportunity Employment Leading Educators is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or any other characteristic protected by applicable local, state, or federal laws, rules, or regulations. Apply: https://leadingeducators.org/careers/opportunities #LI-SH1

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase’s Physical Security (PhySec) team protects Coinbase’s people and places through proactive threat detection and mitigation, employee training and empowerment, and rapid, employee‑centric incident response. The team spans: - Executive Protection (at‑risk individuals, travel, residential and event security) - Intelligence (threat management, strategic intelligence, backgrounds & talent diligence) - Physical Security Operations / GSOC (global incident response, guard force management, cold storage and COE support) - Security Systems & Technology (access control, CCTV, alarms, radios, physical security design) - Strategic Operations (L&D, metrics & reporting, special projects, procurement) PhySec sits inside the broader Security & Privacy (S&P) organization and is tightly integrated with: - Security Programs (TPM), who provide structure for large, cross‑org programs - Security Strategy / BISOs and Technology Risk, who own the integrated security and technology risk posture - Security Operations, Engineering, and Compliance teams across S&P and the company The Senior Strategic Operations Manager, Physical Security (L7) is the DRI who connects PhySec’s work to the rest of S&P — ensuring our strategy, OKRs, metrics, QBR content, and ERM view show up consistently in S&P‑wide planning, reporting, and decision‑making systems. What you’ll be doing (ie. job duties): - Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities. - Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards. - Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity. - Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations. - Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders. - Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage. What we look for in you (ie. job requirements): - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. - Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services. - Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders. - Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data. - Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments. - Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions. - Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion. - Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN). Nice to haves: - Crypto/fintech or other highly regulated industry experience. - Consulting, corporate strategy, or security program management background. - Executive leadership support (chief of staff, strategy lead, or equivalent). - ERM frameworks applied to security and technology risk. Position ID: P76341 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $201,365—$236,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com