Role Description We are excited to announce that we are looking for an experienced Operations Manager to join QubeGB. The purpose of the job is to ensure we have the right resources and capabilities to deliver our commitments and SLA’s. - Reporting into the Operations Director, this is a strategic role within Operations. - Work collaboratively with another Operations Manager to create a rounded role with divided responsibilities. - Work closely with other department heads to establish robust and scalable processes and systems for the field teams. - Motivate the team to deliver their best and drive continuous improvement within the company. - Help retain Qube’s competitive advantage of delivering outstanding customer service. Some of the key responsibilities include: - Be the recognised leader of field operations, embody Qube’s value and culture. - Own the performance of the operation and work with Area Operating Officers to celebrate success and drive corrective action where needed. - Deliver the Operational Strategic Plan with a roadmap to outline the actions required to deliver on it, including resources such as materials, tooling, systems, processes, policy, engineer numbers, and skills needed. - Develop a clear understanding of our field capabilities along with a plan to continually improve, working with other departments such as Training. - Integrate new products and services into field operations; scope and draw up solutions with key stakeholders; analyze performance to ensure expectations are met. - Complete the audit schedule as per the guidelines. - Present mitigation against risks as the environment changes, such as SLA’s or changes to industry standards. - Build strong relations and collaborate with other departmental heads on cross-functional initiatives to improve efficiencies or add value to the business under the MQS banner. - Provide technical support to the AOO’s and wider business as needed. - Be an escalation point for AOO’s for all matters arising. - Complete bi-annual appraisals with AOO’s. Qualifications - Inspirational leadership style with the ability to sell a vision and deliver against it. - Desire to deliver excellence in customer service and ability to test and improve the customer experience. - Strong skills in planning, logistics, resource management, and good understanding of commercial controls. - Minimum three years’ working experience of managing remote teams of significant size at a senior operational level. - Experience within the Telecoms / Utilities industry preferred. - Ability to interpret technical issues through the non-technical description provided by customers. Benefits - 42500K + 6K car allowance.

• Architect and execute Wheel’s payer strategy • Lead complex payer negotiations • Design economically sound contract structures • Ensure payer agreements align with care models and pricing strategy • Build tools and reporting for payer performance visibility • Partner with Legal and Finance to align contracts • Translate clinical programs into reimbursable models • Strengthen senior-level relationships across payers

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has a great opportunity for a Senior Manager, SMS Operations. This position can be home based. The Senior Manager, SMS Operations is responsible for the day-to-day execution, workflow management, compliance oversight, and performance optimization of the American Heart Association’s SMS and mobile messaging program. This role ensures SMS campaigns are deployed accurately, on time, and in alignment with enterprise priorities. The Manager operationalizes segmentation, consent management, personalization triggers, and campaign execution across fundraising, advocacy, event, and engagement initiatives. This is a highly detail-oriented, systems-focused role that sits at the intersection of marketing operations, digital engagement, and compliance. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities SMS Campaign Execution - Build, QA, schedule, and deploy SMS campaigns across fundraising, advocacy, events, and mission engagement initiatives - Manage campaign intake requests and ensure alignment with the omnichannel marketing calendar - Translate campaign briefs into segmented, compliant message deployments - Execute triggered and automated SMS journeys - Maintain deployment documentation, short codes, and campaign checklists Segmentation & Data Management - Build and manage audience segments using CRM and CDP data - Ensure proper list hygiene, suppression logic, and opt-in status accuracy - Monitor subscriber growth, engagement, and opt-out trends - Partner with CRM and data teams to resolve data integrity issues Compliance & Consent Management - Ensure compliance with TCPA, CTIA, and internal privacy policies - Manage opt-in, opt-out, and keyword workflows - Maintain documentation to support audit readiness - Partner with Legal, IT, and Brand teams on regulatory updates and message compliance Workflow & Process Optimization - Develop and maintain standard operating procedures (SOPs) for SMS execution - Improve efficiency within work management systems - Establish QA protocols to reduce deployment errors - Identify automation opportunities to improve speed, accuracy, and scalability - Build strong working relationships with cross-functional stakeholders Performance Monitoring & Reporting - Track and report on: Delivery rates, Click-through rates, Conversion rates, Revenue performance, and List growth and churn - Support A/B testing and ongoing campaign optimization - Provide performance insights and summaries to marketing and development leadership Platform & Vendor Management - Serve as day-to-day administrator for SMS platform(s) - Manage platform configuration and integrations - Troubleshoot technical issues in partnership with vendors, carriers, and IT - Support budget tracking and invoice management What Success Looks Like - SMS campaigns deploy on time with zero compliance violations - Clear, documented workflows support scalable execution - Segmentation accuracy improves across campaigns - Opt-in rates increase while opt-out rates decrease - SMS is fully integrated into enterprise-wide campaign planning Qualifications - Bachelor's Degree in marketing, digital media, communications, or related field or equivalent experience. - Five (5) years of experience in digital marketing operations, with hands-on SMS or mobile messaging execution - Experience building audience segments using CRM and/or CDP platforms - Working knowledge of TCPA and SMS compliance requirements - Strong attention to detail and quality control - Experience working in complex, cross-functional environments Core Competencies - Operational excellence and process discipline - Data accuracy and quality assurance - Strong organizational and project management skills - Clear, effective communication across teams Compensation & Benefits The expected pay range is $80,000 - $100,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #AHAIND2, #LI-Remote

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible. The Sr. Manager, Global Service Processes serves as the primary liaison between Global Service and, QA/RA, Procurement/Supply Chain and Global Commercial Enablement (GCOE) on all service‑related issues. This role ensures that Service policies and procedures are followed and that stakeholders are kept informed of key concerns. This position reports to the Director, Global Service Support & Development and is part of the Global Service Strategic Solutions group and will be fully REMOTE. In this role, you will have the opportunity to: - Ensure adherence to Service policies and procedures, keeping stakeholders informed of process issues, risks, and required actions. - Serve as the central point of contact for QA/RA and Supplier Quality, representing Global Service in audits and escalating service needs or compliance concerns. - Partner with GCOE on analytics and CRM workflows, helping set priorities, defining requirements, conducting system testing, and communicating system changes to the field. - Lead Global Service participation in QMS activities, including monitoring quality event data, supporting investigations (CAPAs, field actions), maintaining service procedures and work instructions, and ensuring compliance with applicable regulatory requirements. - Standardize and optimize global service processes, identifying efficiency opportunities, supporting best‑practice adoption, and contributing to enterprise projects that impact Service. - Manage Global Service knowledge and communications, including documentation repositories, service bulletins, and other field‑facing content; implement new or revised Service processes to support operational excellence. - Oversee the Service Process Specialist(s), including activities related to instrument end‑of‑life (EOL) support and ensuring spare parts, options, and consumables availability based on forecast, backlog, and run rate. The essential requirements of the job include: - Bachelor’s degree in science / engineering. - 8+ years of direct experience in managing Service processes in a large global organization - 2+ years of people management experience, which may be team lead, mentor, dotted-line leadership. - 5+ years of leading or supporting medium to large-sized projects with multiple internal and external stakeholders. - Proven understanding of applicable Service, Quality, and MD Regulations, and QMS compliance, and the use of major ERP and CRM tools and understands their importance in all Service processes. - Demonstrated experience in planning, and inventory control within a lean manufacturing environment preferred. - Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of cross functional initiatives. Travel, Motor Vehicle Record & Physical/Environment Requirements: - This position requires up to 10% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international. It would be a plus if you also possess previous experience in: - Sales Force Lightning SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. The annual salary range for this role is $140,000.00-$155,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.