SoundHR LTD

Role Description We are launching new opportunities for Self Employed Telecom Engineers. Do you like working autonomously, have your own van (must be silver or white, with no livery and no more than 5 years old), appropriate tools and excel in or feel you would like a career change into the in-home installation aspect of Telecoms? Would you like to take ownership of your income and receive payment on a pay per job basis? Then this may just be the role you will thrive under. Founded in the Scottish Borders, the company operates nationwide, covering 100% of the UK. Our vision is to be the service provider of choice for field engineering and managed services to the telecoms and the ISP industries. Working with the top 6 internet providers in the UK, we have won awards for our growth and service excellence. - To manage our resource, you will be provided with a rota pattern aligned to your availability (must be able to commit to days or half days at least 2 weeks in advance). - Troubleshooting and diagnostics to determine the problem and provide a solution within customers’ homes. - Optimising customers in-home set up to get the best internet speeds and ensure they understand their products which might include digital TV services. - Good attention to detail in completing your workflows daily so we pass the correct information back to our clients and so we effectively manage our stock. - Take ownership of your day with support from our Service Centre agents. Qualifications - You will be friendly, customer focused and desire to resolve connectivity issues. - You must be interested in broadband, telephony and digital TV technology and set up. - You will be a team player, working with the wider team and our clients on a daily basis. - You will be hard working and flexible to take on our planned and unplanned workload. Benefits - Step into a career within field based engineering. - Comprehensive training: with our trainers in Stevenage; buddying with our field teams and online through our learning application, where required. - Part of a team who are passionate about doing a great job every day, regular communication, and recognition for a good job. - Paid per job from £18.25 - £23.00.

Role Description We are launching new opportunities for Self Employed Telecom Engineers. Do you like working autonomously, have your own van (must be silver or white, with no livery and no more than 5 years old), appropriate tools and excel in or feel you would like a career change into the in-home installation aspect of Telecoms? Would you like to take ownership of your income and receive payment on a pay per job basis? Then this may just be the role you will thrive under. Founded in the Scottish Borders, the company operates nationwide, covering 100% of the UK. Our vision is to be the service provider of choice for field engineering and managed services to the telecoms and the ISP industries. Working with the top 6 internet providers in the UK, we have won awards for our growth and service excellence. - To manage our resource, you will be provided with a rota pattern aligned to your availability (must be able to commit to days or half days at least 2 weeks in advance). - Troubleshooting and diagnostics to determine the problem and provide a solution within customers’ homes. - Optimising customers in-home set up to get the best internet speeds and ensure they understand their products which might include digital TV services. - Good attention to detail in completing your workflows daily so we pass the correct information back to our clients and so we effectively manage our stock. - Take ownership of your day with support from our Service Centre agents. Qualifications - You will be friendly, customer focused and desire to resolve connectivity issues. - You must be interested in broadband, telephony and digital TV technology and set up. - You will be a team player, working with the wider team and our clients on a daily basis. - You will be hard working and flexible to take on our planned and unplanned workload. Benefits - Step into a career within field based engineering. - Comprehensive training: with our trainers in Stevenage; buddying with our field teams and online through our learning application, where required. - Part of a team who are passionate about doing a great job every day, regular communication, and recognition for a good job. - Paid per job from £16.50-£23.00.

Role Description We are launching new opportunities for Self Employed Telecom Engineers. Do you like working autonomously, have your own van (must be silver or white, with no livery and no more than 5 years old), appropriate tools and excel in or feel you would like a career change into the in-home installation aspect of Telecoms? Would you like to take ownership of your income and receive payment on a pay per job basis? Then this may just be the role you will thrive under. Founded in the Scottish Borders, the company operates nationwide, covering 100% of the UK. Our vision is to be the service provider of choice for field engineering and managed services to the telecoms and the ISP industries. Working with the top 6 internet providers in the UK, we have won awards for our growth and service excellence. - To manage our resource, you will be provided with a rota pattern aligned to your availability (must be able to commit to days or half days at least 2 weeks in advance). - Troubleshooting and diagnostics to determine the problem and provide a solution within customers’ homes. - Optimising customers in-home set up to get the best internet speeds and ensure they understand their products which might include digital TV services. - Good attention to detail in completing your workflows daily so we pass the correct information back to our clients and so we effectively manage our stock. - Take ownership of your day with support from our Service Centre agents. Qualifications - You will be friendly, customer focused and desire to resolve connectivity issues. - You must be interested in broadband, telephony and digital TV technology and set up. - You will be a team player, working with the wider team and our clients on a daily basis. - You will be hard working and flexible to take on our planned and unplanned workload. Benefits - Step into a career within field based engineering. - Comprehensive training: with our trainers in Stevenage; buddying with our field teams and online through our learning application, where required. - Part of a team who are passionate about doing a great job every day, regular communication, and recognition for a good job. - Paid per job from £18.25 - £23.00.

Role Description We are launching new opportunities for Self Employed Telecom Engineers. Do you like working autonomously, have your own van (must be silver or white, with no livery and no more than 5 years old), appropriate tools and excel in or feel you would like a career change into the in-home installation aspect of Telecoms? Would you like to take ownership of your income and receive payment on a pay per job basis? Then this may just be the role you will thrive under. Founded in the Scottish Borders, the company operates nationwide, covering 100% of the UK. Our vision is to be the service provider of choice for field engineering and managed services to the telecoms and the ISP industries. Working with the top 6 internet providers in the UK, we have won awards for our growth and service excellence. - To manage our resource, you will be provided with a rota pattern aligned to your availability (must be able to commit to days or half days at least 2 weeks in advance). - Troubleshooting and diagnostics to determine the problem and provide a solution within customers’ homes. - Optimising customers in-home set up to get the best internet speeds and ensure they understand their products which might include digital TV services. - Good attention to detail in completing your workflows daily so we pass the correct information back to our clients and so we effectively manage our stock. - Take ownership of your day with support from our Service Centre agents. Qualifications - You will be friendly, customer focused and desire to resolve connectivity issues. - You must be interested in broadband, telephony and digital TV technology and set up. - You will be a team player, working with the wider team and our clients on a daily basis. - You will be hard working and flexible to take on our planned and unplanned workload. Benefits - Step into a career within field based engineering. - Comprehensive training: with our trainers in Stevenage; buddying with our field teams and online through our learning application, where required. - Part of a team who are passionate about doing a great job every day, regular communication, and recognition for a good job. - Paid per job from £18.25 - £23.00.

Role Description This is not only a job but a career in an established company. Great opportunities for career growth and personal advancement! We are looking for a Fibre Engineer with a salary up to £32K. This is a stable, dependable company which works with the biggest UK telecom clients. Job Purpose: - Assist the Operational team, undertaking day-to-day job requirements of FTTH and FTTP. - Work directly in communication with the customer as part of a one or two-man team depending on work stream. Key Responsibilities: - Support Fibre Coach with leading testing potential fibre routes and installing fibre infrastructure in underground networks. - Prepare cable sheath to enter Closure / Micro Closures / CDC / Wall box. - Route fibres within closures / CDC and Transport Tubes as per a splicing schedule. - Prepare fibres for splicing. - Confident in the use and basic maintenance of a Works tablet, fibre splicing machine, OTDR, Power Meter, Fibre Identifier, and Micro Scope. - Splice within loss limits. - Dress the fibre and close the Closure / CDC to the manufacturer's instructions. - Support restraining and labelling of trays and cables. - Dispose of scrap fibres and cable safely. - Confident in reading and understanding test results for troubleshooting purposes. - Strong communication skills are absolutely essential; ability to communicate between co-workers and third parties. - Judge minor changes within a network and report those changes to the Fibre Coach and Fibre Manager. Qualifications - NRSWA unit 2. - Open reach accredited pole certification, SA001, SA002, NRSWA, IPAF, Smart card desirable. - Demonstrable experience with a proven track record working in a networking engineering environment, in a senior engineering role. - Advanced knowledge of FTTP and FTTH technologies. - Operations and maintenance of metro/long-haul optical transmission networks, DWDM, and SDH or SONET technologies. - Working with optical transmission equipment from well-established sources. - Sound ability to diagnose problems with existing equipment and fix faults up to resolution. - Ability to communicate fluently with customers and possess good customer service skills. Company Description

Role Description This is not only a job but a career in an established company. Great opportunities for career growth and personal advancement! We are looking for a Fibre Engineer with a salary of 32K + 5K OTE bonus paid monthly (37K). This is a stable, dependable company which works with the biggest UK telecom clients. Job Purpose: - Assist the Operational team, undertaking day-to-day job requirements of FTTH and FTTP. - Work directly in communication with the customer as part of a one or two-man team depending on work stream. Key Responsibilities: - Support Fibre Coach with leading testing potential fibre routes and installing fibre infrastructure in underground networks. - Prepare cable sheath to enter Closure / Micro Closures / CDC / Wall box. - Route fibres within closures / CDC and Transport Tubes as per a splicing schedule. - Prepare fibres for splicing. - Confident in the use and basic maintenance of a Works tablet, fibre splicing machine, OTDR, Power Meter, Fibre Identifier, and Micro Scope. - Splice within loss limits. - Dress the fibre and close the Closure / CDC to the manufacturer's instructions. - Support restraining and labelling of trays and cables. - Dispose of scrap fibres and cable safely. - Confident in reading and understanding test results for troubleshooting purposes. - Strong communication skills are absolutely essential; ability to communicate between co-workers and third parties. - Be able to judge minor changes within a network and report those changes to the Fibre Coach and Fibre Manager. Qualifications - NRSWA unit 2. - Open reach accredited pole certification, SA001, SA002, NRSWA, IPAF, Smart card desirable. - Demonstrable experience with a proven track record working in a networking engineering environment, in a senior engineering role. - Advanced knowledge of FTTP and FTTH technologies. - Operations and maintenance of metro/long-haul optical transmission networks, DWDM and SDH or SONET technologies. - Working with optical transmission equipment from well-established sources. - Sound ability to diagnose problems with existing equipment and fix faults up to resolution. - Ability to communicate fluently with customers and possess good customer service skills. Company Description

Role Description This is not only a job but a career in an established company. Great opportunities for career growth and personal advancement! We are looking for a Fibre Engineer with a salary of 32K + 5k OTE bonus paid monthly (37K). This is a stable, dependable company which works with the biggest UK telecom clients. Job Purpose: - To assist the Operational team, undertaking day-to-day job requirements of FTTH and FTTP. - You would work directly in communication with the customer as part of a one or two-man team depending on work stream. Key Responsibilities: - Supporting Fibre Coach with leading testing potential fibre routes and installing fibre infrastructure in underground networks. - Preparing cable sheath to enter Closure / Micro Closures / CDC / Wall box. - The Routing of fibres within closures / CDC and Transport Tubes as per a splicing schedule. - Preparing fibres for splicing. - Confident in the use and basic maintenance of a Works tablet or fibre splicing machine, OTDR, Power Meter, Fibre Identifier, and Micro Scope. - Splicing within loss limits. - Dressing the fibre and closing the Closure / CDC to the manufacturers' instructions. - Supporting restraining and labelling of trays and cables. - Disposing of scrap fibres and cable safely. - To be confident in reading and understanding the test results for troubleshooting purposes. - Strong communication skills are absolutely essential; ability to communicate between co-workers and third parties. - Be able to judge minor changes within a network and report those changes to the Fibre Coach and Fibre Manager. Qualifications - NRSWA unit 2. - Open reach accredited pole certification, SA001, SA002, NRSWA, IPAF, Smart card desirable. - Demonstrable experience with a proven track record working in a networking engineering environment, in a senior engineering role. - Advanced knowledge of FTTP and FTTH technologies. - Operations and maintenance of metro/long-haul optical transmission networks, DWDM and SDH or SONET technologies. - Working with optical transmission equipment from well-established sources. - Sound ability to diagnose problems with existing equipment and fix faults up to resolution. - Ability to communicate fluently with customers and should possess good customer service skills. Benefits - Salary of 32K + 5k OTE bonus paid monthly (37K). - Opportunities for career growth and personal advancement.

Role Description Exciting opportunity for a specialists in Telecoms! We are looking for AOO! Job Purpose: To be responsible for the coaching and development of a team of Field Installation Engineers in a specified region. To offer technical advice whilst Engineers are onsite and ensure processes are being followed to protect teams and ISO standards. To ensure the level of service provided is fully compliant with customer requirements and organisational targets are being met. - Liaise with Service Centre (SC) to ensure all the days’ jobs are covered and assist in completing jobs if required. - Complete ad hoc or high profile jobs, liaising with the SC to hard assign these, or assign to appropriately skilled Senior Engineers. - Complete one bi-monthly Audit for every Engineer, scheduling as necessary. - Raise tickets for any issues identified at Audit. Anything that cannot be corrected at the time must be raised on the ServiceMax ticket system. - Investigate any stock discrepancies escalated by the SC. Any discrepancy must be fed back to Engineer to ensure understanding of the process and advise SC of corrective action. Must close loop and monitor failures. Arrange coaching session for Engineer to ensure compliance and record action taken. If same issue persists with same Engineer then follow PIP process. - Review Performance Reports and manage team to drive improvements. Call or meet with Engineers to discuss performance and improvement, to include efficiency targets, customer satisfaction rates, compliance issues and behavioural issues. - Highlight any resource, training, compliance and equipment issues to OM. This includes Stock, HR, Finance and Fleet. - Carry out PAL with each Engineer twice a year. Complete PAL report and provide output to OM who will discuss and review before providing to HR. - Weekly calls held with OMs and SC teams as necessary to understand performance. Review performance targets weekly and produce improvement plans. - Ensure that Engineers have read and accepted any Briefings within time scale set by OM. Liaise with SC to monitor any Engineer not compliant with this. - Investigate any complaints and provide details to the Quality Control Officer. All claims of a sensitive nature to be escalated to OM. - Carry out absence/ return to work/ duty of care interviews. All interview output with Engineer to be documented and sent to HR and OM. - Provide support to Fleet and Finance in recovering vehicles, tools and assets, coordinating and complying with the leaver’s process. - Carry out any technical interviews on behalf of HR as required. Company Description

Role Description Exciting opportunity for a specialist in Telecoms! We are looking for a Coach! Job purpose: - Primarily undertaking the Principle Engineer role, the Coach will also support the Area Operations Officer (AOO) in the coaching and development of their team. - The Coach will offer technical advice whilst Engineers are onsite and is responsible for ensuring organisational targets are being met. Key responsibilities: - Coach the team to correct any behaviours impacting on performance. - Review any issues with the Engineer, record the actions taken and if non-compliance persists, liaise with AOO/Senior Operating Officer (SOO) to instigate a PIP. - Investigate any complaints and provide details to the AOO. Establish facts with the Engineer concerned and carry out coaching if required. - Take ownership of Cab report, Audit report, Assurance report (service jobs) that are created by Client Manager. - Ensure that Routing is aware which of the above are to be allocated and when. - Be responsible for the completion of the CAB patches before the install date. - Be the point of contact for MAP trying to expedite any Assurance jobs and complete. - Be responsible for carrying out any Assurance jobs booked. - Be responsible for carrying out pre-audits on Business/Residential units. - Lead MDU Trial. - Support AOO with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/return to work/duty of care interviews and documenting these before sending to HR and SOO. - Assist AOO’s with audits as requested, reporting back relevant feedback. - Ensure all communications and briefings are read and understood by Engineers. - Pick up jobs as necessary to support the overall efficiency of the operation including Engineer absence and Ad hoc jobs. - Work with the training department or SOO to deliver training to the team and upskill team on new products, task types and clients. - Any other reasonable duties as required. Company Description

Role Description We are excited to announce that we are looking for an experienced Operations Manager to join QubeGB. The purpose of the job is to ensure we have the right resources and capabilities to deliver our commitments and SLA’s. - Reporting into the Operations Director, this is a strategic role within Operations. - Work collaboratively with another Operations Manager to create a rounded role with divided responsibilities. - Work closely with other department heads to establish robust and scalable processes and systems for the field teams. - Motivate the team to deliver their best and drive continuous improvement within the company. - Help retain Qube’s competitive advantage of delivering outstanding customer service. Some of the key responsibilities include: - Be the recognised leader of field operations, embody Qube’s value and culture. - Own the performance of the operation and work with Area Operating Officers to celebrate success and drive corrective action where needed. - Deliver the Operational Strategic Plan with a roadmap to outline the actions required to deliver on it, including resources such as materials, tooling, systems, processes, policy, engineer numbers, and skills needed. - Develop a clear understanding of our field capabilities along with a plan to continually improve, working with other departments such as Training. - Integrate new products and services into field operations; scope and draw up solutions with key stakeholders; analyze performance to ensure expectations are met. - Complete the audit schedule as per the guidelines. - Present mitigation against risks as the environment changes, such as SLA’s or changes to industry standards. - Build strong relations and collaborate with other departmental heads on cross-functional initiatives to improve efficiencies or add value to the business under the MQS banner. - Provide technical support to the AOO’s and wider business as needed. - Be an escalation point for AOO’s for all matters arising. - Complete bi-annual appraisals with AOO’s. Qualifications - Inspirational leadership style with the ability to sell a vision and deliver against it. - Desire to deliver excellence in customer service and ability to test and improve the customer experience. - Strong skills in planning, logistics, resource management, and good understanding of commercial controls. - Minimum three years’ working experience of managing remote teams of significant size at a senior operational level. - Experience within the Telecoms / Utilities industry preferred. - Ability to interpret technical issues through the non-technical description provided by customers. Benefits - 42500K + 6K car allowance.