• Lead the end-to-end migration of business systems, potentially from WeTravel or other platforms, into a new CRM. • Build and configure a fully functional CRM from scratch, tailored to real-world travel operations. • Map and transfer all relevant data, including client information, itineraries, payments, and supplier information. • Ensure data integrity, accuracy, and proper organization throughout the migration. • Customize CRM fields, workflows, and pipelines to reflect the business’s actual processes. • Analyze and translate complex travel operations into a logical, scalable system. • Design workflows that accommodate group trips with individual variations, layered logistics, and household-level client communication. • Manage both the user interface and backend configurations of the CRM. • Implement automations, integrations, and reporting tools to support efficient operations. • Clean, organize, and validate existing data before migration. • Provide hands-on training to the owner and key stakeholders.

Director of Customer Success Location: Remote within approved US states Reports to: VP of Growth About BombBomb BombBomb is on a mission to help relationship-driven sales teams create authentic connections with their customers. We are a video messaging platform designed to provide individuals and teams the ability to stand out, show up and close deals faster. We work with thousands of customers across a wide range of industries, from growing businesses to large organizations. We are entering the next phase of growth with a clear goal of becoming data-driven, scalable, and intentional in how we drive customer value, retention and revenue. Customer Success is a critical cornerstone. We’re excited to bring on an awesome, go-getting leader to join our team as Director of Customer Success! Why Join BombBomb You have the opportunity to: - Own and shape a critical function - Direct impact on revenue and retention - Build systems from the ground up - Influence company strategy - Lead, serve and invest in our Customer Success team with drive, clarity and empathy Why this Role Exists We have a strong customer base and a significant opportunity to: - Reduce churn - Improve product adoption - Unlock expansion within existing accounts Today, those outcomes and metrics are not as predictable or scalable as we need them to be. This role is designed to report to and partner with the VP of Growth to solve that problem. Should you step into this opportunity, you will take Customer Success (CS) from a reactive function to a proactive, structured, revenue-driving engine. This is a build + operate opportunity, not a “maintain what exists” role. You will lead Customer Success, Support, and Onboarding, with a mandate to: - #1 - Turn CS into a well-oiled, revenue-generating engine - Improve retention and reduce churn in the near term - Build scalable systems for customer engagement, product adoption and health - Build out a land and expand model to drive expansion within current customers - Improve CS efficiency as a percentage of ARR - Invest in our people through coaching, removing roadblocks, cultivating collaboration and in the end, creating a team that thrives This is a hands-on leadership role for someone who can operate in the details while building the system and coaching a team. We are looking for a leader who can quickly assess what’s not working, implement structure, and elevate team performance. What You’ll Own Lead and Develop the Customer Success Team - Be a present, driving force for the team to follow - Directly manage and lead Customer Success Managers, Support, and Onboarding team members - Coach and develop the team to drive strong customer outcomes and account performance - Establish clear expectations, accountability, and a high-performance culture - Jump in to support and engage with key accounts and opportunities as needed - Lead by example through our core values of curiosity, do more with less, build relationships, humility & empathy and work to build trust both internally and with our customers Strengthen Customer Engagement and Retention - Be ruthless about improving GRR - Evolve CS from reactive to proactive motions - Help design and execute a tiered approach to customer engagement based on account size and needs - Organize and structure an engagement model that drives high-touch, success planning, time-to-value and value realization across accounts - Be a thought-leader who standardizes best practices such as account reviews and customer success plans Build and Scale Expansion Within the Customer Base - Be relentless about increasing NRR - Build and scale a repeatable land-and-expand motion - Work with the team to identify expansion opportunities tied to real value - Coach CSMs in qualifying and driving expansion opportunities - Partner with Sales on our new logo and acquisition strategy - Develop repeatable approaches to expanding usage across teams and departments within customer organizations Implement Scalable Systems and Processes - Be data-driven through implementing and optimizing systems and process to give internal teams and external customers analytics and insights to make decisions - Leverage AI to transform how we engagement customer, identify risk, and scale personalized outreach across our customer base - Lead the optimization of our Gainsight platform - Build customer health scoring, lifecycle playbooks, and automated workflows - Partner with Revenue Operations to improve visibility and forecasting Partner Cross-Functionally - Be a key leader within the Growth organization, partnering closely with other Growth functions, Product and RevOps to drive retention and expansion - Collaborate closely with Sales, Marketing, Product, and Revenue Operations - Provide customer insights to inform product direction and go-to-market strategy - Contribute to creating a seamless experience across the full customer lifecycle What Success Looks Like (by the end of 2026) - The well-oiled engine of CS is conceptualized, defined, agreed on and foundations are in place - CS is viewed as a strategic growth function and revenue partner - Data drives our decisions - Churn is clearly understood, measured, actively managed and reducing - Customer health is measurable and managed - A defined and consistent customer engagement model is in place - Expansion is a growing revenue stream - Gainsight and other systems are in place and supporting our strategic plan - The team is thriving with clear goals and expectations, fully invested with stakes in the game, and growing from a fully-functioning expansion funnel About You Who this role is perfect for This opportunity is ideal for someone who wants to build and design a team under the leadership and working with the VP of Growth. A CS leader who has built and scaled CS functions with a SaaS company and who is ready to take full ownership of retention and expansion. What we’re looking for - 7 to 10 years in SaaS Customer Success, Account Management, or related roles - Experience leading teams in a SaaS environment (ideally in the $10M - $50M range) - Experience with products like BombBomb, where usage is discretionary and long-term retention depends on continuously demonstrating customer value and driving ongoing adoption - Success creating an approach to driving expansion - Experience working with or implementing Gainsight - A growth mindset open to direction and leadership from the Senior Leadership Team Your capabilities include Customer and Commercial Orientation You are focused on delivering value to customers while also identifying opportunities for growth and expansion. Builder Mindset You enjoy creating structure, improving processes, and building scalable systems. Hands-On Leadership You are comfortable rolling up your sleeves, engaging directly with customers, supporting your team in real-time, and helping our people reach their goals. Operational Discipline You bring clarity, consistency, and accountability to how work gets done. Strong Communication and Collaboration You work effectively across teams and help create alignment and shared understanding. Compensation The OTE compensation range for this position is $155,000 - $175,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, certifications, and geographic location. BombBomb’s Benefits & Perks include: - Excellent Medical, Dental and Vision Benefits for you and your family - Flexible Paid Time Off program - 9 paid holidays - 401k Plan with employer match - Monthly Internet stipend - New Hire Home Office set-up bonus - Annual Education / Development for your career growth BombBomb's success in building human connection depends on our ability to foster an equitable and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, and disability status. BombBomb is an equal opportunity employer that welcomes everyone to our team.

We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity, About the role: You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform. In this role, you will guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. You will act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to resolution. As the quarterback of the customer experience, you will orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success. Responsibilities As a Customer Success Manager, Your impact will be: - Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value. - Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization and measurable business outcomes. - Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities. - Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap. - Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges. Requirements What do you need to succeed in this role? - 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization - Experience managing large, complex customer accounts - Ability to quickly ramp on complex products and operate at a “power-user” level. - Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues). - Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution. - Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering. - Strong communication skills, with the ability to translate between technical teams and business stakeholders. - Highly organized with strong attention to detail. - Ability to travel (up to 25%). About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $125,000-$150,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE

• Build and replicate CRM automations and workflows in Zoho • Identify and flag potential problems in workflows before issues arise • Create dashboards across multiple Zoho locations • Execute automation projects with moderate independence • Handle general executive assistant tasks and manage administrative responsibilities • Create and maintain SOPs and process documentation • Collaborate with technical team members on automation issues