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Headquartered in Philadelphia, Pennsylvania, Comcast was established in 1963 as a single-system cable company. Over the years, Comcast experienced tremendous gr
Engineer 2, Strategic Engineering (Swing Shift)
Location
United States
Posted
63 days ago
Salary
$25 - $40 / hour
Seniority
Mid Level
Job Description
Engineer 2, Strategic Engineering (Swing Shift)
Comcast
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for providing a best-in-class experience to all customers, providing advanced and complex technical support for Enterprise, Mid-Market customers and Small/Medium Business Strategic Customers. Engineers will be responsible for working directly with customers, internal teams, third party vendors, and Off-net ISPs, using multiple system applications and troubleshooting knowledge to ensure customer technical issues are resolved and completed accurately and efficiently. Works with our strategic customers, business partners, and the strategic team to achieve goals. Works independently, utilizing all resources available, and accepts full ownership of resolving customer issues, requests, and the customer experience. Job Description Core Responsibilities - Prioritizes, champions, and owns the Customer Experience, with exceptional demonstration of the Quality behaviors on every interaction. - Provide Level 2 advanced technical support for escalated service issues for our Strategic customers and assist with inbound support calls from strategic customers. Provide advanced technical support for escalated service issues for our Strategic customers and assist with overflow inbound support calls from strategic customers. - Engage and facilitate technical discussions with Strategic Customers, Sales, and Strategic Partners to review and resolve questions and concerns. - Provide advanced technical support for off-net and escalated technical Issues from our Strategic and internal escalations teams. - Efficiently troubleshoot and resolve complex network issues. Knowledge and ability to articulate Layer 1–3 network concepts (e.g., fiber optics, Ethernet, TCP/IP, DNS, VPN, firewalls, and routing basics). - Delivers customer education and advanced support for Strategic Customers and escalated service issues. Reports technical problems and submits complex change requests across Mid-Market, Enterprise, and Small/Medium Business products and services. Ensures thorough follow-up and conducts customer callbacks needed to drive resolution and satisfaction. - Responsible for troubleshooting, escalating and regular engagement with off-net vendors to drive efficient resolution of off-net service issues. - Understanding customer networks, correlating data and symptoms to identify points of failure and correct escalation paths for resolution. - Maintain and create technical documentation of processes and procedures used throughout normal operations. - Accurately documents customer accounts and internal systems for all customer interactions and resolution, including detection information, diagnostic results and repair information. - Utilizes various software applications to administer customer account information, diagnose, and resolve technical difficulties. - Educate and assist customers with self-service online portals. - Exercises sound judgment and discretion in decision-making. - Works independently, utilizing all resources available, and accepts full ownership of resolving customer issues, requests, and the customer experience. - Engage in our culture of continuous improvement, providing recommendations for process improvements, enhancements, and optimization. - Prioritizes workload and manages multiple time sensitive issues at once. - Demonstrates flexibility and adaptability to the changing needs of the business. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Adaptability, Scheduling, Troubleshooting Compensation This job can be performed in Colorado with a Pay Range of $25.15 - $39.61 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Software Installation Engineer
Siemens HealthineersWe pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Varian Medical Systems (VMS), a Siemens Healthineers company is hiring for a Software Installation Engineer. This role is a remote position with an estimated 50% travel requirement. Preference for candidates located in or near the midwestern or eastern side of the USA. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.What You will do: - Execute the installation of a technical discipline at the installation site. - Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. - Work with physical and virtual environments, operating systems, databases and other software and networking technologies. - Review scope of work for assigned tasks to ensure all hardware and software components are available. - Review customer IT infrastructure and project plans to ensure they meet documented installation requirements. - Completes all necessary task documentation to meet Varian’s Quality processes and procedures. - Maintain customer system inventories using Site Equipment Configuration documentation or equivalent. - Keep current on Varian products and technologies through both internal and external training and certification. - Team Up with project management, local service and hardware installation teams to provide World Class Customer Service. - Require limited direct supervision. - Perform upgrades and new installations as well as team leader duties on small to medium scale software projects. - Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. - Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. - Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. - Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures. - Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. - Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. - Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. - Advise less experienced Installation Representatives in technical matters. - Willing to travel 50% to locations in the USA and Canada What You will have: - Associates Degree or equivalent experience and 1-3 years of directly related and transferrable experience - Proficient computer usage and debugging skills - Knowledge of and sound professional experience with Microsoft based server operating systems - Customer focused attitude Articulate and skilled in interpersonal communication - Fluency in the local language and in English, both written and spoken - Comprehensive knowledge of networks and networking techniques - Functional knowledge of Citrix and VMWare technologies - Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems. #LI-Remote The base pay range for this position is: $ 58,240.00 - 88,080.00 USD USD Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect Peop le Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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