Role Description As a Business Analyst, you will contribute to the delivery of our strategic, multi-year projects for the Capital Markets business line. You will be at the heart of a team of experts passionate about structuring and building business and technology solutions. The team is responsible for implementing transformative projects that enhance our processes and end-to-end application portfolio. You will contribute to the analysis, design, and implementation of the foundations for launching new financial products, evolving the needs of various asset classes, trading desks, and operational teams, and meeting regulatory and technological requirements. Within a project, you will collaborate closely with the project sponsor, project manager, architects, product manager, IT teams, and our internal partners. Responsibilities - Analyze the sector’s business needs and processes, ensuring that project work aligns with the organization’s objectives. - Contribute to analyses during the feasibility, design, and execution phases of a project, including compiling the requirements register, issuing RFIs and RFPs, defining roles and responsibilities, and identifying stakeholders and risks. - Document and produce business deliverables in a clear and concise manner for stakeholders (Front Office, Middle Office, Back Office, Risk, Finance, Compliance, etc.). Draft a business requirements register, a product breakdown structure (PBS), and use cases. - Develop views of target operational models and identify the processes affected. - Participate in the prioritization of requirements and implement an agile delivery strategy. - Conduct a comparative analysis of different solutions following RFPs, and formulate a recommendation based on specific criteria and an evaluation grid. - Ensure alignment and integration with the Murex ecosystem and the technology architecture. - Work closely with business experts, operational teams, and the Product Owner. Qualifications - Bachelor’s degree in a relevant field. - A minimum of six years of prior experience in business analysis within the context of projects delivering solutions integrated with the Murex software suite for the capital markets sector. - Knowledge of French and fluency in English is required, as the position involves communicating with clients and partners located outside of Quebec. - Cross-functional specialist in the Murex solution and capital markets solutions (e.g., Bloomberg, FIS, and Market Platform). - Solid understanding of front-office and middle-office requirements and how to design them. - Proficiency in IT relations and agile methodology. - Proficiency in a proactive approach: systematic preparation of a game plan and a structured agenda for each meeting. - Expertise in leading business discussions and steering conversations toward concrete decisions. - Expertise in managing end-to-end business solutions, including sales and trading platforms, position and inventory management, valuation, collateral management, settlement, accounting, and risk. - Expertise in communicating effectively with executive stakeholders, ensuring clear visibility on issues, decisions, and progress. Benefits - Minimum of 3 weeks of vacation starting from the first year; - Comprehensive group insurance with a generous employer contribution; - Employer contribution to a group RRSP; - Full remote work flexibility: Hybrid, Remote, or On-site; - A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.; - Annual IT equipment budget; - A balanced work environment with flexible working hours; - Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.; - An international community of experts ready to share their knowledge; - A company culture focused on individuals’ needs and their belonging to a strong community.

Role Description As a Business Analyst, you will contribute to the delivery of our strategic, multi-year projects for the Capital Markets business line. You will be at the heart of a team of experts passionate about structuring and building business and technology solutions. The team is responsible for implementing transformative projects that enhance our processes and end-to-end application portfolio. You will contribute to the analysis, design, and implementation of the foundations for launching new financial products, evolving the needs of various asset classes, trading desks, and operational teams, and meeting regulatory and technological requirements. Within a project, you will collaborate closely with the project sponsor, project manager, architects, product manager, IT teams, and our internal partners. Responsibilities - Analyze the sector’s business needs and processes, ensuring that project work aligns with the organization’s objectives. - Contribute to analyses during the feasibility, design, and execution phases of a project, including compiling the requirements register, issuing RFIs and RFPs, defining roles and responsibilities, and identifying stakeholders and risks. - Document and produce business deliverables in a clear and concise manner for stakeholders (Front Office, Middle Office, Back Office, Risk, Finance, Compliance, etc.). Draft a business requirements register, a product breakdown structure (PBS), and use cases. - Develop views of target operational models and identify the processes affected. - Participate in the prioritization of requirements and implement an agile delivery strategy. - Conduct a comparative analysis of different solutions following RFPs, and formulate a recommendation based on specific criteria and an evaluation grid. - Ensure alignment and integration with the Murex ecosystem and the technology architecture. - Work closely with business experts, operational teams, and the Product Owner. Qualifications - Bachelor’s degree in a relevant field. - A minimum of six years of prior experience in business analysis within the context of projects delivering solutions integrated with the Murex software suite for the capital markets sector. - Knowledge of French and fluency in English is required, as the position involves communicating with clients and partners located outside of Quebec. - Cross-functional specialist in the Murex solution and capital markets solutions (e.g., Bloomberg, FIS, and Market Platform). - Solid understanding of front-office and middle-office requirements and how to design them. - Proficiency in IT relations and agile methodology. - Proficiency in a proactive approach: systematic preparation of a game plan and a structured agenda for each meeting. - Expertise in leading business discussions and steering conversations toward concrete decisions. - Expertise in managing end-to-end business solutions, including sales and trading platforms, position and inventory management, valuation, collateral management, settlement, accounting, and risk. - Expertise in communicating effectively with executive stakeholders, ensuring clear visibility on issues, decisions, and progress. Benefits - Minimum of 3 weeks of vacation starting from the first year; - Comprehensive group insurance with a generous employer contribution; - Employer contribution to a group RRSP; - Full remote work flexibility: Hybrid, Remote, or On-site; - A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.; - Annual IT equipment budget; - A balanced work environment with flexible working hours; - Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.; - An international community of experts ready to share their knowledge; - A company culture focused on individuals’ needs and their belonging to a strong community.

Role Description We’re looking for a proactive and delivery-focused Business Analyst to play a hands-on role in Capita’s large-scale Citizen Contact Transformation Programme. You will be at the centre of our work to redesign, modernise and transform contact centre and back-office operations—enabling an AI‑enabled, future‑ready customer experience. In this role, you’ll work closely with programme leads, operational teams and technology partners to understand complex business needs, shape future processes and ensure we deliver effective, measurable change at pace. Qualifications - Proven experience as a Business Analyst delivering change or transformation. - Experience within contact centre and/or back-office operational environments. - Strong skills in requirements elicitation, documentation and analysis. - Experience mapping processes and supporting future-state design. - Ability to work effectively with operational, business and technical stakeholders. - Clear communication skills, with the ability to simplify complex information. - Strong stakeholder management, especially in high-pressure environments. - Ability to work at pace and handle competing priorities. Requirements - Business Analysis & Requirements Management - Work with programme leadership, operational SMEs and technology teams to understand transformation objectives and business needs. - Elicit, document and manage business, functional and non-functional requirements across several workstreams. - Produce clear artefacts, including process maps, requirements, user stories and impact assessments. - Maintain full requirements traceability to ensure delivery aligns to agreed scope, outcomes and benefits. - Process & Service Design - Analyse current (“as-is”) processes across contact centre and back-office environments to identify optimisation opportunities. - Support the design of improved (“to-be”) operating models aligned to transformation goals. - Identify change impacts across people, process, technology and data. - Stakeholder Alignment & Engagement - Act as a key link between operations, technology and programme teams to ensure clarity, alignment and shared understanding. - Facilitate workshops and discussions with senior stakeholders, SMEs and cross-functional teams. - Communicate requirements, impacts and design decisions clearly and effectively. - Demonstrate resilience when dealing with stakeholders navigating change or resistant to giving information. - Delivery & Change Support - Support delivery through design, build, test and implementation phases. - Assist in business readiness, transition and adoption planning. - Link requirements to expected outcomes and support benefits tracking to ensure measurable value. Benefits - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more. - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. - You’ll get the chance to follow your chosen career path anywhere in Capita. - Countless opportunities to learn new skills and develop in your career, with support provided.

Role Description This position will have primary responsibility for the development and maintenance of vendor dashboards to determine financial performance. The business analyst will develop dashboards to track category and program performance that will provide the merchandising group function with the ability to review data that will provide attributes to make informed decisions regarding category performance. The business analyst contributes in a lead role to the merchandising group function in the evaluation, design development, and implementation of standardized reporting, business processes and information systems solutions. This allows customers (the associates in the merchandising function) to maximize their productivity and make sound, effective decisions based on consistent, accurate information. The business analyst handles the front-end of the project life cycle; ensuring the business need and requirements are defined and scoped accurately. Qualifications - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - Bachelor's Degree (preferred). - Experience with Market Max reporting system (preferred). - Good communication skills (written and verbal). Requirements - Strong project management skills, including strong process orientation, ability to work in a cross-functional team environment. - Good communication skills, including ability to interact with officers, also needs the ability to negotiate and persuade. - Strong analytical skills and general understanding of technical concepts. - Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to handle multiple projects and manage toward deadlines and deliverables. - Proven leadership skills, including a willingness and ability to be a mentor. Key Responsibilities - 20% Plan and lead all phases of a project's life cycle (i.e. feasibility, design implementation, evaluation); this includes extracting the business need; defining the business requirements, understanding the impact on the business, and designing and carrying out the project(s). - 10% Serve as liaison between merchandising and finance by facilitating meetings including both departments. - 10% Mentor other analysts in developing/honing business knowledge and analytical skills. - 20% Service as a subject matter expert and perform research and/or analysis within assigned projects. - 20% Multi-task to work on 2 to 4 projects simultaneously, recommending process improvements and making final project recommendations which impact the business. - 20% Establish and report on metrics of assigned projects to gauge business value. Direct Manager/Direct Reports - Reports to a director-level position within merchandising. - No direct reports, however, the position will be required to mentor others who have the need for assistance. Travel Requirements - Typically requires overnight travel 5% to 20% of the time. Physical Requirements - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. - On rare occasions there may be a need to move or lift light articles. Working Conditions - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Education - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience - 2 years.