• Create, edit, and maintain technical documentation including standard operating procedures (SOPs), work instructions, user guides, and system documentation. • Develop IT service documentation aligned with ITSM best practices. • Maintain and update internal knowledge bases and documentation repositories. • Ensure documentation is accurate, version-controlled, and easily accessible to stakeholders. • Document IT processes, workflows, and service catalogs. • Support knowledge article creation for service desk and operational teams. • Collaborate with ITSM, infrastructure, and application teams to capture technical procedures and process improvements. • Standardize documentation templates and formatting across IT operations. • Partner with subject matter experts (SMEs), engineers, analysts, and project teams to gather technical information. • Facilitate documentation reviews and approvals with key stakeholders.

TITLE: MEP Technical Specialist Location: Remote POSITION SUMMMARY: The MEP Technical Specialist is responsible for the research, development and production of engineering documents and procedures for assisting with construction administration, commissioning and post-construction for data center critical electrical and/or mechanical systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Consults with owner/operators to prepare a basis of design scoping documents. - Prepares and reviews plans, specifications, scripts and procedure documents for construction and commissioning. - Reviews design and construction submittals from consultants and contractors. - Consults with various appropriate entities regarding equipment design layout, maintenance and operations, and long-range engineering planning and improvements programs. - Performs engineering analyses, evaluations and research studies on small and large facility projects. - Performs and participates in design/construction problem-resolution efforts. - Reviews testing reports; makes recommendations accordingly. - Conducts field surveys to review and record existing project conditions - Assists and directs others in the development and revision of design guidelines, design criteria, standard details, specifications and commissioning documents for facility design projects. - Consults with various departments, manufacturers, suppliers, consultants and contractors on product quality assurance issues and techniques. - Conducts complex studies and investigations. Prepares reports on design, construction, maintenance and operational issues/problems within facilities and systems infrastructure. - Possesses knowledge of engineering code requirements. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: - Bachelor’s degree in Electrical or Mechanical Engineering or similar - At least 5-10 years of related experience - Mission Critical experience preferred, but not required Computer Skills: - MS Office, AutoCAD, Bluebeam Supervisory Responsibilities: - No supervisory responsibilities for this position. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. - The employee is frequently required to talk or hear. - The employee is occasionally required to stand and walk. - The employee must be able to occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #LI-TG1 *We Utilize E-Verify

• Own documentation for Fastly products and features from kickoff through publication • Write and maintain different types of documentation, including tutorials, how-to guides, technical references, and explanations • Contribute to information architecture improvements • Review your teammates' work with a thoughtful eye for clarity, consistency, and alignment with style • Collaborate with Product, Engineering, and Client Services to ensure documentation accuracy • Support engineers and developers who contribute to documentation directly

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: April 7, 2026 Anticipated Posting Close Date*: April 30, 2026 *Job posting may close early due to the volume of applicants. Technical Writer (This role can be remote within the US) Fastly's Documentation team makes edge computing, cloud security, and content delivery delightfully easy to understand. We're looking for a Technical Writer who can tell customers not just how to use our products but when and why they'd want to, and turn that into documentation that makes them feel capable, not confused. You'll work alongside a small, collaborative team that believes documentation is a product, one that Fastly displays with pride. If you get a kick out of structuring information so well that customers can solve problems on their own, finding the signal in the noise of dense technical material, and writing content where every word earns its place, we'd love to hear from you. What You'll Do: - Own documentation for Fastly products and features from kickoff through publication. You'll work with product managers, engineers, and subject matter experts to translate technical complexity into clear content. - Write and maintain different types of documentation, including tutorials, how-to guides, technical references, and explanations, understanding what each one is for and when customers need which. - Contribute to information architecture improvements that make our documentation easier to navigate, reducing the distance between a customer's question and the answer they need. - Review your teammates' work with a thoughtful eye for clarity, consistency, and alignment with our style, tone, and voice guidelines, and welcome the same from them. - Collaborate with Product, Engineering, and Client Services to ensure documentation stays accurate as products evolve and customer needs shift. - Support engineers and developers who contribute to documentation directly, helping them improve their writing through content reviews and guidance. What We're Looking For: - A bachelor's degree or equivalent training in technical communication, and typically 4 or more years of professional experience not just documenting how something works, but understanding when and why a customer would need it. - Experience writing for diverse technical audiences, from software developers and security engineers to DevOps teams and engineering leadership, with the judgment to calibrate depth and tone for each. - The ability to break down projects into tasks, plan and estimate the work, and regularly meet deadlines, taking ownership of your work while knowing when to loop in the team. You know the docs don't write themselves. - Solid command of docs-as-code tooling: version control systems (e.g., Git), lightweight markup languages (e.g., Markdown, MDX), and collaborative workflows built around code review concepts. - A growth mindset when it comes to feedback: you actively seek it, you apply it, and you give it constructively. You'd still rather put something out there for the team to tear apart than have everyone stare at a blank page. We’ll be super impressed if you have experience in any of these: - Working with CDN, edge computing, web security, or cloud infrastructure products. - Working in environments where documentation carries contractual or legal weight, where word choices matter beyond just style. - Using the Diataxis documentation framework (or a similar structured content methodology) to organize and improve documentation sets. - Writing or maintaining API reference documentation, especially for RESTful APIs. - Contributing to accessibility initiatives, ensuring documentation works for all users regardless of ability. - Experience with static site generators (Gatsby, Astro, Hugo) or custom documentation tooling. Work Hours: - This position will require you to be available during core business hours. Work Location(s) & Travel Requirements: This position is a remote role and open to candidates residing in the United States. We have Fastly offices if you are based in San Francisco, CA; Denver, CO; or New York, NY. This position may require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The estimated salary range for this position is $97,070 to $137,040. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? - We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. - We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. - We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.