• Own docs.runpod.io end-to-end as a product, including information architecture, content strategy, structure, and continuous improvement of all documentation surfaces • Design and maintain a documentation experience that enables developers and agents to quickly understand, integrate, and successfully operate on Runpod with minimal friction or ambiguity • Create and curate high-quality technical content across APIs, SDKs, tutorials, quickstarts, and conceptual guides, ensuring accuracy, clarity, and consistency with the evolving platform • Partner deeply with product, engineering, and DevRel to translate complex systems into intuitive, usable documentation, and ensure docs are shipped in lockstep with product releases • Establish documentation standards, tooling, and review processes to ensure scalability, consistency, and high signal-to-noise across all content • Instrument and iterate on documentation using feedback, usage data, and developer behavior to continuously improve both human and agent consumption of Runpod capabilities • Stay up-to-date with the latest trends in AI, machine learning, and cloud computing to inform content creation • Analyze content performance and user engagement to continually improve content strategy

Title: Technical Writer Belong. Connect. Grow. with KBR! KBR’s National Security Solutions (NSS) team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. The successful candidate will be part of the KBR team supporting the Test Resource Management Center’s (TRMC) Big Data and Knowledge Management Team working on Big Data systems supporting DoD Test Ranges and various acquisition programs. We are seeking a highly experienced DoD Technical Writer with a strong understanding of DoD processes and documentation standards to join our dynamic distributed team. As a Technical Writer on our team, you will be instrumental in creating, editing and maintaining a wide range of technical documentation. Your ability to translate complex technical information into clear, concise and user-friendly content will be crucial to the success of our mission. This role requires proven experience writing for DoD audiences and familiarity with DoD documentation standards. Only US citizens with active DoD Secret clearances and 5+ years of technical writing experience within a DoD environment will be considered. The successful candidate will have technical writing experience within the DoD community and should be prepared to provide writing & graphic layout samples alongside their resume. Come join the ITEA award winning TRMC Big Data Knowledge Management team and be a part of the team responsible for revolutionizing how data analysis is performed across the entire Department of Defense! Why Join Us? - Innovative Projects: Work on cutting-edge technologies and projects that directly support our national security objectives. - Collaborative Environment: Join a dynamic team where collaboration and innovation are at the heart of our workplace culture. - Impactful Work: Play a key role in projects that make a real difference in both our company and the broader national security field. Key Responsibilities: - Technical Documentation: Develop and maintain comprehensive technical documentation, including how-to guides, presentations, system administration guides, installation guides, end user training materials, API documentation, wiki pages and technical reports. Manage document version control and configuration. - DoD Standards: Adhere to DoD documentation standards, style guides and templates. Review and edit documentation created by technical staff. Strong attention to detail and ability to work independently and collaboratively. - Collaboration: Collaborate with a diverse team of software engineers, system architects, system administrators, data scientists, data engineers, data analysts, trainers and program managers to ensure accuracy and completeness of documentation. Work collaboratively with graphics designers to create and enhance graphics for documentation. Experience working with highly technical teams of engineers and scientists. - Process Improvement: Self-motivated to proactively identify areas for documentation improvement and implement changes. To include the design, development, enhancement and rewriting of existing documentation and/or wiki pages to improve the quality of documentation available for our users. Support the public release process for documentation. Demonstrated initiative in improving documentation quality. - Communication Skills: Excellent written and verbal communication skills. Proven ability to effectively and professionally communicate with customers and teammates. Experience working in a remote/distributed team environment. - Tools: Proficiency with documentation tools. Proficiency with wiki tools such as Confluence. - Presentation Skills: Confident presentation skills for large technical and non-technical groups. Assist existing training staff in the development of technical presentations and training sessions to both technical and non-technical audiences. Work Environment: - Location: This position is mostly remote, but the individual must reside in an area near a military installation. - Travel Requirements: This position will require travel of 25% with potential surge to 50% to support end users located at various DoD ranges & labs located across the US (including Alaska and Hawaii). - Working Hours: Standard Qualifications Required: - Security Clearance: Active DoD Secret Security Clearance required. - Education: Bachelor's degree in English, Technical Writing, Computer Science, or a related field. Equivalent experience may be considered in lieu of a degree. - Experience: 5+ years of technical writing experience within the DoD environment. Desired: - Experience: 15+ years of technical writing experience with 5+ in DoD. Experience with DoD Test and Evaluation. Experience writing for a software intensive product team. - Big Data Experience: Knowledge of Big Data technologies (e.g., Spark, Kafka). - Software Experience: Proven experience documenting complex software systems, including big data platforms, cloud-based architecture, and data analytics tools. Experience with automated documentation tools. Basic Compensation: $98,000 – $120,00 (This range is for the Maryland area only) $103,000 - $126,000 (This range is for the California area only) $103,000 - $126,000 (This range is for the DC area only) $$94,000 - $115,000 (This range is for the Colorado area only The offered rate will be based on the selected candidate’s working location, knowledge, skills, abilities and/or experience, clearance level, contract affordability and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Technical Resolution Supervisor plays a key role in guiding and developing a team of Technical Resolution Specialists to deliver world-class customer experience. This is achieved through consistent coaching, training, and hands-on support. The role directly supports both departmental and company goals by ensuring frontline teams respond to customer inquiries within service level agreements (SLAs), adhere to established procedures, and contribute to winning and retaining customers This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager. What you will do: - Provide weekly team coaching and periodic 1:1 meeting to support employee development, performance, and engagement to a team of 12-15 agents. - Oversee the development, implementation, and administration of Technical Resolution Specialist training procedures and policies. - Ensure team compliance with policies, procedures, and regulatory guidelines, including attendance and time off policies. - Develop partnerships with cross-functional teams to improve handoffs, align on strategic initiatives, and enhance the customer experience. - Analyze performance data and Technical Resolution reporting to identify trends and opportunities for improvement. - Use ITIL-based processes to streamline the intake, triage, categorization, and resolution of incidents and requests. - Complete and maintain consistent professional development through company-provided workshops, training, and development opportunities. - Maintain and update team records, including tracking databases and attendance logs. - Demonstrate ownership in troubleshooting and resolving technical issues, while identifying root causes and recurring problems. - Create a strong team culture built on trust and transparency which enables team agility, adaptability, continual learning and knowledge sharing. Provide backup support to peers and leadership as needed. - Takes an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrades talent through timely talent management, development, succession planning and recruitment. Qualifications: - High School Diploma or GED equivalent. - 3 years of experience in customer service or technical support, preferably in a technology-based environment. - 1 year of supervisor/leadership experience within an inbound contact center. - Demonstrated ability to coach and develop team members to drive performance and achieve goals - Proven ability to motivate and inspire team members, fostering a positive and high-performance work environment. - Excellent verbal and written communication, presentation, and problem-solving skills. - Demonstrated ability to work collaboratively in a results-driven, team-oriented setting. - Strong interpersonal and active listening skills. - Exceptional customer service skills. - Requires strong problem solving, time management, flexibility, and communication skills. - Must have the ability to multi-task, organize and document many tasks at one time. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. - Willing and able to work flexible schedules, including weekends, to support customer needs. - Proficient in Microsoft Office and modern virtual communication platforms (e.g., MS Teams, Slack). - - Preferred: - Associates or higher education preferred. - Experience in professional and business writing. - Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP. - Basic telephone technology. - Experience with network monitoring platforms or custom diagnostic tools. Physical Demands: Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)    Work Environment: - 100% Remote: Work environment is at home. Compensation: $71,000 to $80,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

• Own technical content strategy for Alpaca’s Trading API and related products, driving awareness and adoption • Write and edit educational and product-driven content such as tutorials, explainers, launch posts, feature spotlights, onboarding materials, case studies, newsletters, and technical thought leadership for algorithmic trading across stocks, options, and crypto • Identify content opportunities based on user needs, product priorities, and growth goals • Collaborate with product, engineering, and other internal leaders to turn technical updates into clear user-facing content • Translate complex concepts in trading infrastructure, market mechanics, and algorithmic strategy design into clear, technically accurate content for developers, retail traders, and algorithmic traders • Support go-to-market (GTM) efforts with launch messaging, website copy, and supporting content assets • Help improve discoverability and adoption through SEO, content refreshes, and audience-focused distribution • Ensure technical content is accurate, relevant, and aligned with Alpaca’s brand and product positioning