Overview Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better. Responsibilities The Support Services Team Lead role is responsible for overseeing complex customer escalations, supporting supervisory leadership, and ensuring consistent delivery of high-quality service. This role serves as a subject-matter expert and escalation point, managing difficult or non-routine consumer issues across multiple communication channels while ensuring service level commitments are met. The Lead maintains strong knowledge of interdepartmental processes and escalation protocols, proactively identifies opportunities to enhance procedures, and provides feedback to leadership to improve performance and service outcomes. Additionally, this role supports succession planning by identifying and developing high-performing team members for future leadership or advanced support roles, while maintaining professionalism and accuracy in all internal and external communications and performing additional duties as assigned. - Perform the Support Services Speciailst role responding to Email cases and answering phones - Serve as the primary escalation point for Serivces Specialist’s. - Manage difficult and/or unusual consumer escalations through outbound calls, callbacks, email, and chat to ensure timely and effective resolution. - Ensure all service level agreements (SLAs), performance metrics, and customer experience expectations are consistently met. - Demonstrate thorough knowledge of interdepartmental communication channels and formal escalation processes. - Support the Manager with succession planning by identifying high‑potential team members and recommending development opportunities for future Team Leader or support roles. - Oversee the daily email queue by removing and assigning cases as necessary. - Provide regular agent feedback and performance insights to the Senior Lead and Manager of Support Services. - Review existing protocols and procedures, recommending enhancements to improve efficiency, consistency, and service quality to the Senior Lead. - Compose clear, professional, and grammatically correct correspondence, including claim notes, emails, chat communications, and other internal or external documentation. - Perform other job‑related duties and responsibilities as assigned by management. Qualifications - 5+ years experience in the travel industry, preferably with travel advisor or worked with travel advisors background. - 2 years (minimum) of recent call center experience. - Willing to go the extra mile - Detail oriented - Uses sound judgment - Tech Savvy and learns new computer systems with ease. - Has leadership experience and values a mentorship culture PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #Li-remote

• Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support. • Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work. • Comfortably interact via phone, online, in writing, and face-to-face with internal and external customers • Handle additional tasks as part of the ASD Support team such as document handling, validation and the general inbox. • Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment. • Carry a positive and energized approach when interacting with customers and partners in a way that reflects Forward Financing’s core values and guiding principles. • Enjoy hands-on, 1:1 coaching as part of continuous development. • Meet and exceed departmental key performance indicators and service level agreements.

About Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally. Our Culture: We prioritize excellence, accountability, and continuous learning. Our environment is collaborative yet results-driven, celebrating initiative, problem-solving, and high-impact contributions. Top performers are recognized, mentored, and given opportunities to take on leadership responsibilities. About the Role: We are seeking a proactive and detail-oriented Virtual Assistant to support daily operations for a growing law firm. This role goes beyond traditional administrative support—you will help improve lead organization, support intake processes, and assist in the development of CRM workflows and operational efficiency. This is an ideal opportunity for someone who enjoys bringing structure to processes and contributing to more efficient ways of working. Key Responsibilities: - Support intake and lead qualification processes - Organize and manage incoming leads within internal systems - Assist with CRM setup and workflow implementation - Support daily operational and administrative tasks - Identify opportunities for efficiency and process improvement Requirements - 1–3 years of experience in administrative support, operations, or virtual assistant roles. - Experience working with CRM platforms or strong willingness to learn. - Strong organizational skills with the ability to manage multiple tasks and workflows simultaneously. - Excellent written and verbal communication skills in English. - High attention to detail and ability to maintain accurate records and systems. - Proactive mindset with the ability to identify inefficiencies and suggest improvements. - Comfortable working independently and managing priorities in a dynamic environment. - Interest in process optimization and automation tools is a plus.

Customer Care Representative I - Las Vegas, NV Pay range: $18.25+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: May 18th Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119 Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST Work Schedule: Tuesday -Saturday OR Sunday – Thursday 8-hour shift, between the hours of 6:00AM - 6:00PM PST Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.