• Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support. • Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work. • Comfortably interact via phone, online, in writing, and face-to-face with internal and external customers • Handle additional tasks as part of the ASD Support team such as document handling, validation and the general inbox. • Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment. • Carry a positive and energized approach when interacting with customers and partners in a way that reflects Forward Financing’s core values and guiding principles. • Enjoy hands-on, 1:1 coaching as part of continuous development. • Meet and exceed departmental key performance indicators and service level agreements.

About Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally. Our Culture: We prioritize excellence, accountability, and continuous learning. Our environment is collaborative yet results-driven, celebrating initiative, problem-solving, and high-impact contributions. Top performers are recognized, mentored, and given opportunities to take on leadership responsibilities. About the Role: We are seeking a proactive and detail-oriented Virtual Assistant to support daily operations for a growing law firm. This role goes beyond traditional administrative support—you will help improve lead organization, support intake processes, and assist in the development of CRM workflows and operational efficiency. This is an ideal opportunity for someone who enjoys bringing structure to processes and contributing to more efficient ways of working. Key Responsibilities: - Support intake and lead qualification processes - Organize and manage incoming leads within internal systems - Assist with CRM setup and workflow implementation - Support daily operational and administrative tasks - Identify opportunities for efficiency and process improvement Requirements - 1–3 years of experience in administrative support, operations, or virtual assistant roles. - Experience working with CRM platforms or strong willingness to learn. - Strong organizational skills with the ability to manage multiple tasks and workflows simultaneously. - Excellent written and verbal communication skills in English. - High attention to detail and ability to maintain accurate records and systems. - Proactive mindset with the ability to identify inefficiencies and suggest improvements. - Comfortable working independently and managing priorities in a dynamic environment. - Interest in process optimization and automation tools is a plus.

Customer Care Representative I - Las Vegas, NV Pay range: $18.25+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: May 18th Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119 Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST Work Schedule: Tuesday -Saturday OR Sunday – Thursday 8-hour shift, between the hours of 6:00AM - 6:00PM PST Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 50 miles of Sacramento, CA. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues What You Bring to the Role - 6 months of customer service experience - High school diploma or equivalent - Computer experience - High speed internet (> 15mbps) may be required for some programs What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage starting at $17.98 per hour - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.