Job Summary Responsible for supporting customers, end users, and sales representatives by accurately logging, managing, and resolving quality complaint issues in accordance with established procedures, regulatory requirements, and service-level expectations. Job Description Key Responsibilities - Collect, review, and document all relevant information to accurately log product and quality complaints in the SAP Complaint Management System. - Process and manage complaints submitted through Zendesk and received via the Genesys phone queue. - Initiate and manage call tags, Salesforce notifications, customer credits, and replacement orders as required to support timely complaint resolution. - Ensure all complaints are properly documented, tracked, and closed within applicable systems. - Conduct required follow-ups on issued call tags at the 7-day, 15-day, and 30-day intervals to ensure timely resolution. - Generate Return Goods Authorizations (RGAs) and coordinate product returns as needed. - Distribute Customer Satisfaction Surveys and support follow-up as required. - Collaborate with Sales representatives to obtain necessary information for open or outstanding complaints, following established timelines and written procedures. - Maintain compliance with Quality System Regulations (QSR), ISO standards, and Medline policies and procedures. - Adhere to all written procedures and ensure accuracy and consistency in complaint handling. - Respond to customer and internal emails within 24 hours. - Complete all required training by assigned deadlines. - Meet established Service Level Agreements (SLAs) across SAP, Zendesk, and Genesys platforms. - Support audit readiness and successfully meet audit requirements. Qualifications Education - High School Diploma or equivalent required. Experience & Skills - Intermediate proficiency in Microsoft Excel, including functions such as SUM, formatting borders and columns, inserting charts, text wrapping, sorting, and setting headers, footers, and print scaling. - Intermediate proficiency in Microsoft Word, including use of headers, page breaks, page numbers, tables, and table formatting. - Strong ability to analyze information, prioritize details appropriately, and draw clear, concise conclusions. - Demonstrated experience providing customer service to both internal and external customers while meeting quality standards and supporting customer satisfaction expectations. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $17.25 - $25.00 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

• Drives the development and execution of strategies to enhance operational efficiency, reduce costs, and enhance customer experience and compliance • Oversee the Project Management Office for the PHCO organization • Oversee the implementation of operational excellence initiatives, ensuring successful execution and desired outcomes • Establish and manage a robust clinical operational compliance oversight program to support regulatory adherence • Analyze and optimize operational processes using methodologies such as Lean, Six Sigma, and Kaizen • Monitor and track key performance indicators (KPIs) to measure the effectiveness of operational initiatives • Lead and mentor teams in operational excellence practices • Collaborate with cross-functional teams to address operational challenges and opportunities

• Organize and oversee daily workflow for all reporting activities • Lead, coach, and develop 15 team members • Collaborate closely with peer managers and senior leadership • Develop, maintain, and enhance Salesforce Reports and Dashboards • Analyze data to identify trends, risks, and opportunities • Communicate openly and promptly with team members, leadership, and cross-functional partners • Support occasional renewal-related activities • Identify, recommend, and implement process improvements • Maintain compliance with company policies, procedures, and industry regulations

Design & Marketing Operations Manager Location: Remote (US Preferred) Department: Marketing Reports to: VP of Marketing About Rancho Biosciences Rancho Biosciences helps life science organizations unlock the value of complex biomedical data. Our team specializes in data curation, bioinformatics, scientific data engineering, and AI solutions to help our clients in critical go/no-go decisions in R&D. This is a highly visible role playing a critical part in elevating Rancho's brand and ensuring our marketing engine runs with creativity, precision, and consistency as a high-performance demand generation engine. Role Overview This is an individual contributor role at the functional manager‑level working in collaboration with internal and external stakeholders. The role will be accountable for two core functions: - Design Leadership & Execution: Developing high‑quality visual assets across digital, presentation, and brand channels to communicate complex scientific concepts with clarity and impact - Marketing Operations: Managing the processes, systems, calendars, workflows, and campaign execution that keep marketing running efficiently and predictably. This role blends design excellence with strong marketing operations. The ideal candidate is both a structured, systems‑driven marketing operator and a polished designer who can elevate visual communication to influence external and internal stakeholders. Key Responsibilities 1. Design Leadership (Primary Focus) UI/UX & Digital Design - Design website components, landing pages, and marketing assets using Figma. - Partner with internal & external teams to deliver production-ready design files. - Maintain and evolve Rancho's visual design system and brand guidelines. Marketing & Brand Design - Create visual assets for digital campaigns, social media, email, and web. - Develop vector graphics, diagrams, and illustrations that simplify complex scientific ideas. - Ensure brand consistency and visual quality across all touchpoints. Sales Collateral Design (Critical) - Create high-impact, professional presentations for sales, leadership, partners, and scientific audiences; Build and maintain reusable templates and slide libraries. - Create design for proof-of-concept solutions to go beyond PPT slideware and show clients the "art of possible "(primary design on Figma) Video - Edit short marketing videos, webinar clips, and social snippets. - Create light motion graphics to enhance product or scientific storytelling. 2. Marketing Operations & Coordination Campaign Execution - Manage timelines, workflows, and deliverables across campaign initiatives. - Coordinate execution across email, LinkedIn, web updates, and other media (as applicable). - Ensure campaigns launch on schedule and follow defined processes. Content Distribution & Coordination - Publish and distribute content including blogs, case studies, presentations, and webinars. - Support the content calendar, asset library, and version control. - Assist with website updates and content uploads (WordPress or equivalent). Events & Webinars - Support planning, logistics, and promotion for webinars, industry events, and conferences. - Manage event workflows including landing pages, registration, reminders, and follow-ups. Marketing Systems & Reporting - Maintain marketing trackers, calendars, project boards, and process documentation. - Support reporting and analytics for campaigns and content performance. - Assist with HubSpot and the broader marketing tech stack (lists, workflows, emails, forms, dashboards). Success Metrics (Exemplar) - Execution Velocity of Campaigns - Time from Brief -> Launch - SLA adherence (% campaigns executed on time) - Sales Enablement effectiveness - Win rate of deals with marketing engagement - Improvement of Rancho's position relative to competitors in digital platforms (e.g., Linked In) - % Pipeline originated from marketing campaigns/activities Qualifications & Experience - 3–5+ years of experience in marketing design, brand design, or digital design roles. - High proficiency in Figma and strong portfolio of digital and brand design work. - Excellent attention to detail and design consistency. - Deep experience designing business-grade PowerPoint presentations and sales collateral - Demonstrated experience managing marketing processes, workflows, or campaign execution. - Strong organizational, project management, and prioritization skills. - Ability to operate independently, juggling multiple projects in a fast-moving environment. - Familiarity with marketing automation tools such as HubSpot. Preferred: - Experience working in biotech, pharma, life sciences, or scientific/technical industries. - Experience in video editing or motion graphics. - Experience supporting B2B marketing campaigns, webinars, or events. - Understanding of web CMS workflows (WordPress preferred). Total Rewards Package Rancho BioSciences offers a competitive compensation package designed to support the well-being and long-term success of our team members: - Competitive salary based on experience - Health, dental, and vision insurance - Employer-sponsored life insurance - Short-term and long-term disability insurance - 401(k) retirement plan - Paid time off and company holidays - Flexible work environment - Professional development opportunities