• Provide remote assessment and management of care services to clients in their homes • Provide clinical direction and assignment of tasks within the unregulated care provider's (PSW/HCT) practice statement (collaborative approach to patient care) • Maintain accurate client clinical records, in digital and paper format • Maintain patient assignment within the virtual ward • Work collaboratively with all team members to ensure all patient care needs are met • Utilizes effective communication in daily huddles and with response to emails/phone calls • Communicate with outside service provider agencies and Case Managers as appropriate • Participate as a valued member of the multi-disciplinary health care team • Provide clinical leadership, direction and mentorship within the health care team • Participate and facilitate a collaborative team-based environment • Establish and maintain relationships with local health care providers • Participate in CNO Reflective Practice • Uphold VON standards and eHomecare specific processes • Willingness to participate in internal projects and ongoing improvement initiatives • Able to demonstrate professionalism in a diverse working environment • Demonstrate adaptability in managing change in a fast-paced virtual environment

• Handle our daily fulfillment operations within US. • Dealing with issues that might occur, like mismatch between purchase order and actual shipment, out-of-stock, returns etc. • Release Sales orders to the warehouse and post tracking. • Daily communication with our third-party logistics (3PL) partner in Atlanta to ensure accurate receiving, storage, and outbound processing. • Track and analyze 3PL performance (e.g., pick accuracy, receiving lead time, returns handling) to make sure warehouse operators are performing as expected and according to contract. • Address deviations and follow up on corrective actions with the warehouse. • Work with cost analysis and continuous improvements to make sure we have efficient and cost-effective operations. • Champions the system setup and act on error log, discrepancies • Support colleagues in Supply chain with their tasks to balance workload and/or to cover during vacations and similar. • Manage inventory accuracy and annual stock-count process. • Handle returns and claims. • Monitor and follow up with transport providers regarding the daily operations for US and Canada. • Coordinate with logistics providers to optimize shipping solutions. • Support customer service in delivery-related issues, delays, or claims. • Support internal stakeholders with booking shipments, customs clearance and logistics knowledge when needed.

• Partner with the regional Sales team to ensure product knowledge, positioning, and value articulation are effectively communicated in all customer interactions. • Partnering with Product Marketing: Deliver localized enablement sessions, playbooks, and deal-support resources aligned with the global sales enablement strategy. • Support go-to-market readiness for new product launches and updates, ensuring local alignment with global product narratives. • Collaborate with Sales and Product Growth Support leadership to identify and accelerate high-impact opportunities. • Provide tactical deal support by aligning customer requirements with product capabilities and value propositions. • Serve as a trusted advisor in deal strategy discussions, helping teams overcome objections and optimize monetization outcomes. • Coordinate with Product and Engineering when unique partner requests or technical blockers arise. • Monitor and report on product adoption, deal velocity, and partner engagement within the region. • Coordinate with the Sales Team to ensure data accuracy within Salesforce and related systems to ensure visibility into pipeline health and performance metrics. • Share recurring insights on regional trends, customer needs, and emerging opportunities with Product Growth Support leadership. • Act as a liaison between regional field teams and Product leadership to communicate partner feedback and product improvement opportunities. • Participate in structured feedback loops to ensure that customer use cases and regional needs inform roadmap planning. • Support documentation of use cases, blockers, and success stories to help refine global product strategy. • Collaborate with Product Marketing on refining messaging and positioning for regional relevance. • Adopt and maintain best practices in tools and workflows (Salesforce, Jira, internal dashboards, AI-driven analytics). • Ensure consistent communication and coordination with counterparts in other regions to promote global alignment. • Contribute to process improvements and tool optimization that enhance deal efficiency and data visibility. • Participate in global readiness meetings and feedback sessions to share learnings and standardize execution. • Stay informed on local industry trends, competitor activities, and partner sentiment to anticipate changes in market dynamics. • Represent Xsolla’s monetization products in customer and partner discussions, trade shows, or industry events within the region. • Provide qualitative intelligence to leadership to support market-entry decisions, product prioritization, and pricing strategies.

• Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines • Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation • Monitor installation progress and proactively address risks to ensure timely and successful delivery • Serve as a primary point of contact during installations and post-install support • Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption • Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues • Diagnose and resolve complex hardware, software, and networking issues • Provide both remote and on-site technical support to minimize customer downtime • Perform system upgrades, repairs, and preventative maintenance on equipment • Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot • Create and maintain knowledge base documentation to support team efficiency and consistent service delivery • Identify opportunities to improve processes, tools, and overall service delivery • Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards • Complete all required training within established timeframes • Maintain regular attendance and availability, including participation in on-call support as needed • Perform other duties as assigned.