• Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines • Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation • Monitor installation progress and proactively address risks to ensure timely and successful delivery • Serve as a primary point of contact during installations and post-install support • Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption • Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues • Diagnose and resolve complex hardware, software, and networking issues • Provide both remote and on-site technical support to minimize customer downtime • Perform system upgrades, repairs, and preventative maintenance on equipment • Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot • Create and maintain knowledge base documentation to support team efficiency and consistent service delivery • Identify opportunities to improve processes, tools, and overall service delivery • Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards • Complete all required training within established timeframes • Maintain regular attendance and availability, including participation in on-call support as needed • Perform other duties as assigned.

• Available to teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week • Plan and organize instruction in ways that maximize student learning and engagement • Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs • Employ appropriate teaching and learning strategies to communicate subject matter to students via a synchronous online format (Microsoft Teams) • Ensure Student Database is fully updated and accurate at all times regarding student attendance and grade record information • Maintain compliance with accreditation related to instructional and the quality of education, scheduled class hours requirements and CIAT policies and procedures • Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc.

• Teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week • Plan and organize instruction to maximize student learning and engagement • Modify instructional methods to meet diverse student needs • Employ appropriate teaching strategies to communicate subject matter • Maintain compliance with accreditation requirements and CIAT policies • Submit documentation related to class requirements • Communicate with management about necessary support items • Promote collaboration with other staff members

• Available to teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week • Plan and organize instruction in ways that maximize student learning and engagement • Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs • Employ appropriate teaching and learning strategies to communicate subject matter to students • Demonstrate a thorough and accurate knowledge of their field or discipline • Connect their subject matter with related fields • Stay current in their subject matter through professional development, through involvement in professional organizations, and attending professional meetings, conference or workshop • Ensure Student Database is fully updated and accurate at all times regarding student attendance and grade record information • Maintain compliance with accreditation related to instructional and the quality of education, scheduled class hours requirements and CIAT policies and procedures • Submit documentation: sign-in attendance, pre-post exams, lab sheets, student snapshots, and accreditation/state required documents and others as required • Communicate to management requirements for textbooks, handouts, supplies, equipment, exam vouchers and other items needed with sufficient notice to ensure timely and cost-effective procurement prior to class • Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc. • Adhere to the CIAT business casual attire. Clothing should be neat, clean, and without rips and holes. We are able to accommodate CIAT polo t-shirts and pressed jeans. T-shirts, caps, hooded sweaters, and shorts are not permitted.