Become a part of our caring community The Care Manager, Telephonic Nurse 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. The first 4 weeks of training will be from 8:30AM to 5:00PM EST. No time off is permitted during the first month of training. Following training, the start time is 10:00AM EST. Our nurses are titled Care Managers, because our case management services are centered on the person rather than the condition. We contact members with multiple chronic conditions as well as financial and functional barriers in order to assist them in achieving and maintaining optimum health. We provide telephonic outreach to assess and support their health, offering education, identifying resources, and helping remove barriers to achieving health and independence, while using a multidisciplinary team. This position will be part of our Special Needs Program (SNP) team. All of our SNP RN Care Managers are work at home associates, working from a dedicated home office space. Work at home care managers are responsible for meeting quality and productivity measures daily and maintaining working home internet at all time with demonstrated advanced communication and interpersonal skills. This is a very compliance driven and highly visible program at Humana. The nature of the work requires telephonic interaction with members during the majority of the business day, primarily through an auto dialer system. Environment is fast paced and requires ability to engage quickly with member while concurrently navigating multiple computer applications. Due to the auto dialer process and compliance needs of the business there is limited day to day flexibility in care manager’s schedule. Duties: - Telephonically assess Medicare, Medicaid, and/or and Group Account bilingual members and create actionable and measurable care plans to help guide and track the members' progress toward goals - Use nursing judgment to assess and coordinate care for acute situations (APS, EMS) - Discuss transitions of care to assist with safe discharge to the home and coordinate care for DME, home health, provider appointments, etc. - Guide members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing of members - Assess member’s physical, environmental and psycho-social health issues and work in collaboration with a multi-disciplinary team, such as social workers, dietitians, pharmacists, etc., employing a variety of strategies/techniques to manage appropriately and provide timely intervention Use your skills to make an impact Required Qualifications - Active Registered Nurse (R.N.) license with no disciplinary action. - Hold an active Compact nursing license and reside in the state that holds your compact license. - Must be bilingual in Spanish and English - resume must be submitted in English - Oral and written fluency in Spanish and English - ability to pass a language test will be required. - Minimum education of an Associates degree in Nursing. - Minimum of 3 years of clinical RN experience. - Experience using clinical knowledge to manage various adult chronic conditions, including development and implementation of individualized care planning. - Proficient computer skills with ability to quickly learn and navigate multiple systems, utilizing dual computer monitors. - Experience with Microsoft and Excel - Provide autonomous decision-making, troubleshooting and problem solving related to periodic system issues. - Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously. - Effective telephonic and virtual communication skills. - Must have a separate room with a locked door that can be used as a home-office to ensure you and your members have absolute and continuous privacy while you work. Preferred Qualifications - BSN or MSN degree in nursing or equivalent - Previous experience in care management including knowledge of complex care management and care management principles - Experience with motivational interviewing - Experience with MCG or CMS guidelines, assessment and documentation practice - Case Management certification (CCM) Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - You must provide your own HARD WIRED high-speed internet. Satellite is not allowed for this position - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Additional Information - How we Value You • Benefits starting day 1 of employment • Competitive 401k match • Generous Paid Time Off accrual • Tuition Reimbursement • Parent Leave • Go365 perks for well-being Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• This position will be responsible for developing and maintaining web applications using modern technologies, implementing CI/CD practices with tools such as GitHub Actions and Jenkins. • Experience in creating automated tests with Cypress, Playwright and PHPUnit is required, along with knowledge of React, TypeScript, HTML5, SASS and JavaScript. On the back end, the candidate should implement and integrate services using PHP (Symfony, Laravel) and JavaScript/Node.js (Express, Next.js), and manage SQL databases such as MySQL and PostgreSQL. • Use of containers and orchestration with Docker and Kubernetes is essential for the role, as well as developing scripts and automations in Python. Experience with cloud providers, especially AWS and related services, and contributing to infrastructure as code using Kubernetes and EKS is also important. • Version control with Git and system integration to perform efficient data transfers are also responsibilities of this position. Additionally, experience with queuing and messaging systems such as MSK, Kafka and Kinesis is desirable.

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals. Responsibilities: - Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. - Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country. - Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals. - Educates clients on how to better manage their mortgage and debt. - Assists clients through the loan process from application to closing. - Maintains minimum production standards including originations & fundings. Requirements: - 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED. - Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, Plano, TX, or Scottsdale AZ. Remote will be considered on a case-by-case basis. - NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED. - Proven production of top performance in alike model REQUIRED. - Flexible and adaptable, learns and reacts quickly at a faster than average pace. - Excellent customer service & follow through—were here to take care of our clients. The Perks: - Compensation--Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers. - Training/Licensing-- Company provided sales training, in addition to continuing education & licensing support. - Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily. - Competitive pricing--we fight for every deal to support our clients. - Quick turn times-- we understand we must close quickly. - Benefits-- excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more! - Financial Planning-- 401K with company match. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is $12.00 - $18.17/hour (determined by minimum wage state and county requirements); in addition to an uncapped commission plan. Ramp up bonuses possible, based on a proven record of recent production. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Customer Service Rep – Remote (Travel Enthusiast, Bilingual: English / French) Job Description * DOIT PARLER COURANTEMENT LE FRANÇAIS ET L'ANGLAIS * * MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY * DESCRIPTION DU POSTE Le/la représentant(e) du service à la clientèle – Télétravail (passionné(e) de voyages, bilingue : anglais/français) travaille à domicile et interagit avec les clients par téléphone (appels entrants/sortants) et/ou par Internet. Ce poste consiste à fournir un soutien à la clientèle et à résoudre les problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.) UNE NOUVELLE CARRIÈRE À VOTRE IMAGE Vous recherchez une réorientation professionnelle en télétravail au sein d'une entreprise internationale innovante qui place l'humain au cœur de ses priorités, favorise une culture inclusive et un véritable sentiment d'appartenance ? Vous souhaitez vous joindre à une entreprise récompensée chaque année par les prix « Meilleur lieu de travail au monde », « Employés les plus heureux » et « Meilleure entreprise pour l'évolution de carrière » ? Alors, le poste de représentant(e) du service à la clientèle à distance chez Concentrix est pour vous ! En tant que représentant(e) du service à la clientèle à distance (passionné(e) de voyages, bilingue : anglais/français), vous vous joindrez à une équipe multiculturelle composée de membres de plus de 70 pays, où chacun contribue à la réussite et au bien-être de tous, unis par la fierté d'être des acteurs du changement. Ensemble, nous aidons les plus grandes marques mondiales à améliorer leur rendement grâce à des expériences client exceptionnelles et à des innovations technologiques. Face à une croissance continue, nous sommes à la recherche de nouveaux talents pour partager notre mission : des personnes aussi passionnées que nous par l'excellence du service client. ÉVOLUTION DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL Cette formidable opportunité de travail à domicile vous permettra de donner un nouveau souffle à votre carrière et de créer des liens solides avec vos collègues. Nous vous fournirons la formation, les outils technologiques et le soutien continu nécessaires à votre réussite. De plus, chez Concentrix, les perspectives d'avancement professionnel (et de développement personnel) sont réelles. En effet, près de 80 % de nos gestionnaires et dirigeants ont été promus à l'interne ! C'est pourquoi nous offrons un ensemble de programmes de formation et de développement du leadership GRATUITS, conçus pour vous accompagner vers la carrière dont vous avez toujours rêvé. VOS RESPONSABILITÉS En tant que représentant(e) du service à la clientèle (passionné(e) de voyages, bilingue : anglais/français) travaillant à domicile, vous devrez : - Fournir un soutien à la clientèle en utilisant un guide de flux d’appels dans la langue préférée du client - Vendre des hôtels, des vols, des voitures et des produits de voyage complémentaires - Établir de solides relations avec la clientèle - Suivre, documenter et extraire des renseignements dans les bases de données - Offrir des produits et/ou services supplémentaires - Offrir une expérience client exceptionnelle… avec le sourire. VOS QUALIFICATIONS Vos compétences, votre intégrité, vos connaissances et votre empathie sincère contribueront à la réussite de chaque interaction client. Autres compétences requises pour le poste de représentant(e) du service à la clientèle (passionné(e) de voyages, bilingue : anglais/français) (Télétravail) : - Maîtrise du français et de l'anglais - 1 an d'expérience minimum en service à la clientèle - 1 an d'expérience minimum avec un GDS (un atout) - Expérience en agence de voyages ou en vente (un plus !) - Disponibilité flexible - Diplôme d'études secondaires ou l'équivalent - Environnement de travail tranquille et sans distractions à domicile - Capacité de gérer plusieurs tâches en même temps - Intérêt pour l'apprentissage de nouvelles technologies - Solides compétences en navigation informatique et en informatique - Permis de travail (portable ou fixe) pour les tests informatiques et de connexion Internet ; un ordinateur professionnel peut être fourni selon le poste offert (à discuter avec un recruteur) - Connexion Internet haute vitesse (pas de Wi-Fi, de point d'accès Wi-Fi ni de connexion satellite) et téléphone intelligent CE QUE NOUS VOUS OFFRONS L'une des valeurs fondamentales de notre entreprise est de valoriser nos collaborateurs. C'est pourquoi nous investissons massivement dans nos talents, notre infrastructure et nos compétences afin d'assurer le succès à long terme de nos équipes et de nos clients. Nous investirons également en VOUS pour vous accompagner dans votre cheminement de carrière et votre développement personnel. Ce poste vous offre aussi : - La rémunération de base se situe entre 23,00 $ et 24,35 $ de l'heure (le salaire ne sera pas inférieur au salaire minimum applicable), à ​​laquelle s'ajoutent des primes liées à la performance individuelle et à celle de l'entreprise. Le salaire réel variera selon le lieu de travail, les qualifications, les compétences, la formation, l'expérience et les aptitudes. Les avantages sociaux offerts aux employés admissibles à ce poste comprennent une assurance maladie, dentaire et optique, un programme d'aide aux employés (PAE) complet, un régime enregistré d'épargne-retraite, des congés payés et des jours de formation rémunérés. Option d'inscription à DailyPay pour accéder à votre salaire à l'avance, quand vous le souhaitez. - Formation rémunérée et primes de performance. - Primes de commandite attractives. - Opportunités de réseautage au sein de l'entreprise avec des groupes organisés autour des thèmes suivants : Réseau des femmes, Réseau des professionnels noirs, Fierté LGBTQ+, Handicap, Neurodiversité, Femmes dans la technologie, Champions OneEarth, et plus encore. - Programmes de santé et de bien-être avec des partenaires qualifiés pour vous accompagner dans votre développement personnel. - Programmes de mentorat pour soutenir votre parcours professionnel. - Possibilité de télétravailler. - Programmes et événements favorisant la diversité, l'équité et l'inclusion, ainsi que la citoyenneté mondiale, le développement durable et l'engagement communautaire. - Célébrations de la Journée Concentrix, de la Journée de reconnaissance des acteurs du changement, de la Semaine du service à la clientèle, de la Journée mondiale du nettoyage, de #MyOneEarthPromise, et plus encore. RÉINVENTEZ LA MEILLEURE VERSION DE VOUS-MÊME ! Si c'est l'étape idéale pour votre parcours professionnel, on veut vous connaître. Postulez dès aujourd'hui et découvrez pourquoi plus de 440 000 personnes à travers le monde, qui font bouger les choses, ont choisi Concentrix comme employeur de choix. OFFRE D'EMPLOI Nous acceptons les candidatures pour ce poste en continu. Il s'agit actuellement d'un poste vacant immédiat ; cependant, nous étudions aussi les candidatures pour de futures opportunités. Nous encourageons toutes les personnes intéressées à postuler. --- JOB DESCRIPTION The Customer Service Rep – Remote (Travel Enthusiast, Bilingual: English / French) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Rep – (Travel Enthusiast, Bilingual: English / French), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep – (Travel Enthusiast, Bilingual: English / French) working from home, you will: - Provide customer support using a call flow guide in the customer’s preferred language - Sell hotel, air, car, and ancillary travel products - Build strong customer relationships - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – (Travel Enthusiast, Bilingual: English / French) (Remote) role include: - The ability to speak fluent French and English - 1+ year of customer service experience - 1+ year of GDS experience (preferred) - Travel agent or sales experience is a plus! - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: - The base salary range for this position is $23.00-$24.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: CAN, ON, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Opportunity Statement: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE