Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Senior Product Owner (PO) is an advanced subject matter expert and the content authority for the team level within the Scaled Agile Framework for Enterprises (SAFe). This role focuses on driving HR Service Delivery solutions using ServiceNow as the core platform, leveraging its HRSD capabilities and emerging AI technologies and use cases across HR Service Delivery. The Senior PO is responsible for multiple strategic, high-priority HR products, managing the team backlog, writing, prioritizing, and accepting user stories, and representing HR stakeholders to the Agile team. They optimize return on investment by ensuring Scrum team members deliver the most valuable features that enhance employee experience. This role has significant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and collaborating to deliver end-to-end solution value. Key Responsibilities: - Provides vision and direction for HR Service Delivery solutions built on ServiceNow to Agile development teams and stakeholders. - Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities. - Plans and prioritizes product feature backlog and development for HRSD capabilities. - Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team. - Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement. - Provides backlog management, iteration planning, and elaboration of user stories for HRSD features. - Works closely with Product Management to create and maintain a product backlog according to business value or ROI. - Leads planning for product release cycles and sets expectations for delivery of new HR functionality. - Actively mitigates impediments impacting successful completion of release and iteration goals. - Drives iteration goals and content via prioritized stories. - Establishes story acceptance criteria and accepts stories into the baseline. - Researches and analyzes HR technology trends, user needs, and ServiceNow roadmap. - Keeps abreast of Agile/Scrum/SAFe best practices and ServiceNow innovations, seeking continuous improvement. - Performs any other activity relevant to the role. Knowledge and Attributes: - Advanced knowledge of ServiceNow HR Service Delivery (HRSD) and related modules. - Advanced understanding of ServiceNow’s AI capabilities and automation workflows. - Strong knowledge of product development in HR technology and IT services. - Advanced knowledge of SAFe practices and their application. - Excellent communication skills, with the ability to manage stakeholder expectations and say “no” constructively. - Effective conflict resolution and escalation skills. - Ability to empower teams through collaboration and knowledge sharing. - Advanced understanding of iterative and incremental delivery, backlog tracking, burndown metrics, and velocity. - Familiarity with DevOps practices and integration with deployment teams. Academic Qualifications and Certifications: - Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred. - SAFe Product Owner / Product Manager Certification preferred. - ServiceNow Certified Implementation Specialist – HRSD preferred. - ITIL Service Management certification preferred. - Additional advantageous certifications: SAFe Scrum Master, SAFe for Teams, SAFe DevOps, Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO). Required experience: - Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment. - Proven track record in delivering HR Service Delivery solutions on ServiceNow. - Advanced experience in product development and backlog management. - Successful track record in building IT-managed services or HR technology solutions. - Advanced planning and Agile coaching experience. - Experience managing multiple teams and product roadmaps. - Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is seeking an HR Systems Analyst to help us implement our new HRIS and scale our people technology infrastructure. We’re looking for someone who is excited about solving complex technical challenges in a high-growth fintech environment. The HR Systems Analyst will report to the HR Systems lead within the HR Technology team. In this role, you'll act as a bridge between our People team's needs and our technical capabilities, configuring systems to handle the complexity of multi-country operations, different regulatory environments, and varying local requirements. In this role, you'll be responsible for: Supporting our HRIS migration - We are migrating to a new HRIS platform in 2026 and this role will play a critical part in the new system configuration (ensuring we receive or have full context on the new system configuration from the vendor) and data migration (extracting, transforming, loading, data quality checks, testing). - This will require you to build an in-depth knowledge of our existing processes and data sources, and ensure as much continuity as possible while advising on minimizing interruptions to ongoing operations, and providing a seamless user transition. - Configure and customize pre-mapped processes and workflows within the new HRIS to ensure compliance across policies. Providing core HR Systems support - Implementing new systems and workflows, or adapt existing ones, according to our ongoing prioritization and roadmap, such as: - Helping us roll out and scale an internal service desk - Track adherence to and identify deviation from established processes and policies - Analyzing HR Systems workflows and setups to recommend improvements, specifically in reducing manual or duplicated efforts and increasing automation across systems. - Supporting anticipated system migrations and integrations in our Talent Management, Workforce Management, and Payroll systems, amongst others. - Overseeing system upgrades, patches, and testing to ensure seamless functionality when any of our HR Systems issue updates or patches. - Training HR team members and end-users on HRIS functionalities and updates. - Acting as a primary point of contact for troubleshooting system issues and providing technical support. Driving our HR Data Management and Reporting Quality projects - Ensuring our HRIS data quality project is running smoothly by managing stakeholder relationships across all of our HR, Talent and Payroll teams. - Replicating data quality projects across all HR Systems to ensure the same data quality standards from our HRIS are used consistently. Conducting audits to identify and resolve data discrepancies. - Expanding data quality projects into strategic dashboards or reporting that can support HR and Business decision-making, in particular linking performance and learning data. - Managing data privacy and compliance with GDPR, CCPA, or other applicable regulations. Upholding and strengthening our compliance and risk management approaches - Monitor and enforce compliance with local, state, and international HR data regulations. - Maintain documentation for system configurations, processes, and troubleshooting guides. Key details - You can work remotely from anywhere (between UTC -1 and +3) with reliable Internet access as long as you have work authorization. - Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.) - Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $66,400-$75,800, plus a generous equity package. - Major benefits: - Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country) - 6 months fully paid parental leave and subsidized fertility assistance - Unlimited vacation with a 20-day minimum requirement - $10,000 annual charitable donation matching Requirements - Fluent in English. - Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field. - 3+ years of experience administering HRIS platforms in an organization with +5,000 employees. - Experience managing HR systems across a variety of modules, including Talent Management, HCM, Compensation and L&D. - Experience and understanding of HR processes, including payroll, benefits, performance management, talent operations and acquisition, learning & development. - Experience with end-to-end HRIS implementations, upgrades, and integrations. - Proficiency in HRIS configuration, workflows, and reporting tools. - Advanced knowledge of data management, analytics, and reporting. - Experience with Business Intelligence systems like PowerBI or Looker. - Understanding of system integrations using APIs, middleware, or other tools, demonstrated experience of collaborating with Integrations teams. - Effective written and verbal communication to collaborate with stakeholders and explain technical information to non-technical audiences - Advanced Excel/Google Sheets skills You might be a good fit if you - Speak French - Are excessively detail-oriented and seek to achieve excellence in everything you do. - Are a self-starter and proactive about achieving ambitious targets. - Enjoy mastering new tools, solving complex technical puzzles, and retiring manual processes by building sleek automated workflows. Our team - We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. - We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. - We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. - We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. - We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Serves as a Business Partner for people leaders of the Operating Company • Employee Engagement: Possesses a strong understanding of strategies and tactics to coach/partner with people leaders in fostering an inclusive culture and driving employee engagement within the workforce. Participates in problem solving efforts to understand root cause and co-develops the action plans with people leaders and teams to close the gaps. Proficient in understanding the engagement data and trends and suggesting and implementing initiatives to enhance employee engagement, retention, and productivity. • Inclusion, Diversity, and Equity (IDE): Shows a strong understanding of IDE principles and practices, including creating inclusive environments, promoting diversity, and advancing equity across all HR processes and policies. Participates in problem solving efforts to understand root cause and partners with business leaders and COE to deploy tools and approaches to driving an inclusive growth culture. • Performance Management: provides consultation to people leaders regarding goal setting and the full lifecycle of performance management inclusive of annual processes, feedback and coaching as part of the ongoing performance management inclusive of performance improvement plan consultation. • Employee Relations and Experience: Providing guidance and support to managers on interpretation of HR policies, procedures, and best practices to promote an engaging and productive work environment and mitigate potential risks. Works closely with people leaders to coach through employee relations matters that may arise. May work closely with ER COE on workplace investigation inputs and countermeasure implementation. • Workforce Planning: Exhibits proficiency in workforce planning methodologies and tools to anticipate future talent needs and align workforce plans with organizational objectives. Works closely with people leaders on multiple types of workforce actions, inclusive of ramp-up, acquisitions, org restructuring in alignment with shifting business strategy. Coaches leaders through organizational talent assessment. Capable of analyzing workforce data to inform manger and business decision-making and optimize resource allocation. • Builds Manager Capability in Talent Management: Possesses demonstrated strength in equipping managers with the necessary skills and tools to effectively select, develop, and retain top talent through the Organizational Talent Assessment/Talent Review process and related operating cadence. Coach leaders on the appropriate development solutions for key talent and appropriate tools to conduct talent and development planning. In partnership with the TA organization, involved in coaching people leaders on talent selection decisions. In partnership with the COE, may be called on to design (enabled by technology) and deliver training programs and resources to enhance manager capability in talent management practices.

• Serve as a trusted resource for Core Leaders and Caregivers regarding employee relations matters. • Ensure adherence to HR policies, compliance with regulatory and policy requirements. • Conduct investigations and make recommendations for workplace environment improvement. • Identify trends and patterns requiring critical intervention and develop dispute alternatives. • Maintain HR metrics and dashboards and report findings to HR professionals.