• Become highly proficient in the NetDocuments platform, architecture, and integrations, including migration tools such as ndImport, ndToolkit, etc. • Own and manage partner-submitted Support Cases from creation through resolution • Troubleshoot complex technical issues reported by partners, going beyond standard documentation to identify root causes • Reproduce issues in controlled environments and document clear, detailed replication steps • Analyze system behavior using logs, diagnostic tools, and network traces. Identify patterns by parsing and interpreting application or server logs. • Collaborate directly with partners to understand implementation challenges and guide them toward effective resolutions and best practices • Build strong working relationships with partners to facilitate efficient issue resolution • Communicate clearly and effectively through written case updates and live collaboration sessions when needed • Escalate issues appropriately while maintaining ownership and accountability for case progress • Stay current on NetDocuments releases, enhancements, and platform capabilities • Contribute to documentation and knowledge sharing to improve team collaboration and enable partners to self-serve solutions • Participate in an on-call rotation to support critical partner needs during go-live events (rare but important)

• Monitor, troubleshoot and fix technology integration issues • Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system • Provide guidance, mentorship and oversight in delivering our services to customers • Identify and drive improvements to our processes and technology • Work to constantly refine the enrichment and accuracy of our health monitoring systems • Offer your expertise and step in to help when customers and analysts need additional support • Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality

Role Description Vos missions en quelques mots : - Traitement des demandes d'autorisation d'urbanisme - Assurer l'enregistrement et la préparation des dossiers reçus en vue de leur instruction par le bureau ADS. - Gérer le courrier et l'archivage des dossiers. - A cette fin, il (elle) intervient en appui des chefs du bureau et des instructrices. - En complément, il (elle) participe ponctuellement à l'organisation de réunions d'information à destination des représentants des collectivités territoriales partenaires. Sujets transversaux : - Assurer la gestion du courrier, des parapheurs, du standard téléphonique et l'accueil du public pour le service. - Participer à l'optimisation des procédures administratives internes. Qualifications - Connaissances techniques : - Connaissance des procédés et outils usuels de la gestion administrative. - Maîtrise des outils informatiques. - Savoir-faire : - Être rigoureux, respecter les délais. - Capacité d'écoute, de dialogue. - Adaptation au changement. - Savoir-être : - Savoir travailler en équipe. - Respect de la confidentialité. - Débutant(e) accepté(e). Requirements - Documents à transmettre : - Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire. Company Description - Personnes à contacter : - sgc-rh-recrutement@jura.gouv.fr - Victor NOIRJEAN - victor.noirjean@jura.gouv.fr

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Head of Inside Sales In this role, you will support our industrial customers throughout the sales phase, ensuring their technical and commercial requirements are met. You will serve as a key tendering resource for ABB Medium Voltage Drives under the Motion High Power Division in the United States. We’re bringing the next generation of Medium Voltage Drives and Solutions to the US market. Join us to power the ambitious growth. The work model for the role is: Remote; New Berlin, WI This role is contributing to the Motion High Power Division. Your role and responsibilities: - Analyze medium voltage drives specifications from various industries and propose the most technically suitable and cost-effective solutions. - Create accurate and timely customized quotes for medium voltage drive products and services. Understand pricing structures and sales process to support the development of a competitive proposal. - Participate in customer meetings to make early influence on the specification and design, or clarify and explain the proposals. - Collaborate with internal stakeholders (Sales, Feeder Manufacturers, External Suppliers, Project Execution/Engineering, etc.) to maximize the impact and influence during the sales phase. - Enhance product and application expertise to position the organization as the regional knowledge hub for ABB medium voltage drives. - Provide tailored and in depth training to both internal colleagues and external customers. - Improve productivity by optimizing the processes and tools. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role - Bachelor’s degree in electrical engineering. - 5+ years’ experience of Medium Voltage Drives. - Excellent verbal and written communicator, skilled at simplifying complex technical topics. - Travel up to 10% required. - Candidates must already have a work authorization that would permit them to work for ABB in the US. What’s in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. More about us We are a global leader in high-power, high-performance motors, drives, generators, power conversion and packaged solutions. With decades of domain expertise, we deliver a world-class portfolio designed to power our customers’ most demanding, mission-critical applications with unmatched reliability and efficiency. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.