We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. Role Overview: - Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am–8:00pm EST (Monday–Friday) - Remote Role What you will do: - Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services. Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. - Build a trusting relationship with patients by engaging in meaningful and relevant conversation. - Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate. - Accurately and consistently document each interaction in the appropriate Revenue Cycle system. - Record, review, and take next steps to follow-up and resolve patient concerns. - Gather and examine patient information to determine eligibility for payment plans - Meet call center metrics that include call volume and call quality. - Use technology to effectively liaison with other departments across CVS Specialty. - Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone. Required Qualifications - 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. - Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel - Effective written and verbal customer service skills - Ability to work independently and on a team. - Ability to offer emotional support and empathy. Preferred Qualifications - 1 year experience in healthcare billing, collections practices, and/or infusion services. - 1 year experience in pharmacy billing and reimbursement. Education - Verifiable High-school diploma or GED required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Key Responsibilities of the Inbound Patient Account Services Coordinator: - Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services. - Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. - Build a trusting relationship with patients by engaging in meaningful and relevant conversation. - Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate. - Accurately and consistently document each interaction in the appropriate Revenue Cycle system. - Record, review, and take next steps to follow-up and resolve patient concerns. - Gather and examine patient information to determine eligibility for payment plans. - Meet call center metrics that include call volume and call quality. - Use technology to effectively liaison with other departments across CVS Specialty. - Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone. Required Qualifications: - 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. - Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel. - Effective written and verbal customer service skills. - Ability to work independently and on a team. - Ability to offer emotional support and empathy. - Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday). Preferred Qualifications: - 1 year experience in healthcare billing, collections practices, and/or infusion services. - 1 year experience in pharmacy billing and reimbursement. Education - Verifiable High-school diploma or GED required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Serves as the primary contact for any and all matters specific to the assigned portfolio of clients. • Coordinates daily services and activities to meet and exceed client expectations. • Develops and maintains meaningful relationships at multiple levels within assigned accounts by assessing needs, delivering solutions and maintaining a keen understanding of the client’s business and service requirements. • Works closely with the implementation and production teams to keep them apprised of upcoming needs and to ensure that our solutions and services continually meet the needs of our clients. • Participates in onsite and virtual client audits as necessary. • Drives client satisfaction by proactively managing accounts over the phone and occasionally in person, securing successful client retention and growth as well as maintaining client satisfaction to ensure satisfactory scorecards. • Supports client contract negotiations and renewals. • Uses CRM for tracking processes, gathering information, troubleshooting as well as reporting of all sales and service activities. • Assists in developing presentations to demonstrate and reinforce the company’s value proposition. • Identifies and creates opportunities for additional growth of the account by leveraging the company’s products and services. • Supports the billing team through timely invoicing and related approvals and the marketing team by working with the clients on references and testimonials as appropriate. • Customarily and regularly exercises the use of independent discretion and judgment regarding matters of significance. • Evaluates and compares possible courses of action and makes recommendations based on various possibilities. • Advises management as applicable on matters related to account management and client services. • Regular and predictable attendance is required. • Perform other duties as assigned.

Site Name: Chile - Santiago Metropolitan Region - Santiago Posted Date: Apr 7 2026 GSK mantiene su compromiso de lograr ambiciones comerciales audaces para el futuro. Para 2031, nuestro objetivo es generar 40.000 millones de libras esterlinas en ventas anuales, aprovechando nuestro sólido impulso de rendimiento existente para aumentar significativamente nuestro impacto positivo en la salud de miles de millones de pacientes en todo el mundo. Nuestra estrategia Ahead Together se centra en la intervención temprana para prevenir y alterar el curso de la enfermedad, protegiendo así a las personas y apoyando a los sistemas sanitarios. Nuestra diversa cartera consta de vacunas, medicamentos especializados y medicamentos generales. A través de la innovación continua y un enfoque dedicado a la excelencia científica y técnica, nos esforzamos por desarrollar y lanzar tratamientos nuevos e innovadores que aborden los desafíos críticos para la salud. Propósito del Rol Serás el punto de conexión clave entre GSK y los profesionales de la salud (médicos y químicos farmacéuticos), promoviendo nuestras marcas en instituciones públicas y privadas. Tu objetivo será asegurar la incorporación, el acceso y la continuidad de tratamientos Specialty, contribuyendo a mejorar resultados en salud. Principales responsabilidades - Promover soluciones terapéuticas de valor a médicos y químicos farmacéuticos, compartiendo información científica actualizada y relevante en visitas presenciales y virtuales. - Ejecutar estrategias de venta consultiva y cierre efectivo, con foco en el desarrollo de marca, acceso a tratamientos y mejora de la experiencia del paciente. - Diseñar e implementar planes de cuenta institucionales, identificando stakeholders clave y liderando negociaciones para la incorporación de productos en listados y protocolos terapéuticos. - Brindar seguimiento y asesoramiento post-inclusión, asegurando la continuidad del tratamiento, evaluando oportunidades de crecimiento y construyendo relaciones de largo plazo. - Colaborar con equipos multidisciplinarios (Acceso, Medical, Finanzas, Compras públicas), gestionando procesos administrativos, licitaciones y flujos internos. - Documentar y reportar de forma precisa en herramientas como Veeva, garantizando la trazabilidad de interacciones y actividades promocionales en línea con estándares de calidad y compliance. Requisitos y calificaciones - Título universitario en Ciencias de la Salud, área Biológica o Administración (excluyente). - Experiencia mínima de 3 años en roles similares de promoción en instituciones públicas y privadas, idealmente en áreas de alta especialización. - Conocimiento del sistema de salud Chileno, especialmente procesos de acceso, compras públicas y manejo de productos de alto costo. - Alta orientación a resultados, autonomía, capacidad de diagnóstico, y habilidad para construir relaciones de largo plazo con decisores clave. Dominio de herramientas digitales y modelos de promoción omnicanal. - Deseable experiencia previa con reumatologos. - Disponibilidad para viajar dentro del país y contar con incorporación inmediata. #LI-Remote Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require any adjustments or accommodation during the selection process to better showcase your abilities, please let our team know as soon as we contact you. We're here to support you. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com