• This role leads the enterprise capability for technology financial management by equally integrating Technology Business Management (TBM) and FinOps disciplines to drive measurable improvements in cost transparency, infrastructure productivity, and cloud financial performance. • The position owns the translation of cost and consumption insights into execution—ensuring accountability for efficiency, optimization, and sustained productivity improvements across infrastructure and cloud services. • The role establishes and operates enterprise cost transparency frameworks that provide a consistent, trusted view of service economics, unit costs, and consumption drivers across compute, storage, network, hosting, and end user services. • A core responsibility of the role is driving execution against productivity and efficiency objectives. • Working closely with infrastructure, engineering, and operations teams, the role converts financial insight into concrete actions such as asset utilization improvements, service rationalization, automation initiatives, modernization roadmaps, and demand management. • The role defines productivity metrics and cost per unit benchmarks and holds teams accountable for year over year improvements in capacity efficiency, service performance, and cost outcomes.

About the role: The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit. This role requires a deep understanding of RT’s equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved. Responsibilities: - Perform advanced remote diagnostics and troubleshooting. - Communicate technical solutions clearly to customers. - Escalate unresolved issues to field technicians, as necessary. - Document all actions taken in Salesforce. Schedule : Tuesday, Wednesday, Thursday, Friday 4x10s 10 am start Requirements: - Technical Expertise - Proven experience as an RT Technician or Technical Support with a strong understanding of RT’s equipment and troubleshooting procedures. - Problem-Solving and Communication Skills - Ability to think critically and solve complex technical issues effectively. - Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers. - Customer Service Skills - Ability to work well within a team and collaborate with different departments to resolve customers issues. - Work Environment - Quiet, comfortable space to work in. - Reliable ethernet internet connection. Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.” If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997. Restaurant Technologies is a Military & Veteran friendly company. Culture & Benefits Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. Who We Are Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

• Monitor and interpret changes in healthcare laws, regulations, and guidance from agencies such as CMS, OIG, OCR, and state health departments, assessing the impact on virtual care operations • Conduct periodic risk assessments to identify compliance vulnerabilities and recommend corrective actions • Plan and conduct internal compliance audits of clinical documentation, billing and coding practices, referral arrangements, and operational workflows in outpatient and clinic settings • Analyze audit findings, prepare detailed reports with root-cause analyses, and track corrective action plans through resolution • Draft, review, and update compliance policies, procedures, and standard operating procedures to reflect current regulatory requirements and industry best practices • Develop and deliver compliance training content tailored to outpatient and clinic staff, including topics such as HIPAA/privacy, fraud and abuse, proper documentation, and code of conduct expectations

• Provide phone and email support for MyChart users (patients and internal staff). • Assist patients with account setup, password resets, username recovery, and proxy access. • Troubleshoot login issues, navigation questions, mobile app concerns, and basic technical problems. • Educate patients on MyChart features including appointment scheduling, bill pay, messaging providers, viewing test results, and updating personal information. • Escalate complex technical issues to Epic/MyChart analysts or IT support teams as appropriate. • Document all support interactions accurately in the ticketing system. • Verify patient identity in accordance with HIPAA and organizational security protocols. • Maintain knowledge of MyChart updates, workflows, and new features. • Identify recurring issues and recommend process improvements. • Monitor and resolve Epic workqueues related to patient identity, including duplicate medical records, overlays, and demographic discrepancies. • Perform patient record matching and reconciliation to ensure accurate patient identification across the electronic health record. • Investigate and resolve patient identity issues originating from interfaces, external systems, or registration workflows. • Work closely with Health Information Management (HIM), Patient Access, and IT teams to resolve complex patient matching issues.