• Monitor and analyze financial transactions to detect and report suspicious activity and potential financial crime risks. • Develop, implement, and maintain compliance programs and procedures in line with local and international regulations. • Conduct thorough investigations and assessments of potential financial crime risks and work with relevant teams to resolve issues. • Stay up-to-date with evolving regulatory requirements and industry best practices, ensuring Deel’s compliance programs remain effective and current. • Collaborate with cross-functional teams (e.g., legal, operations, risk management) to identify and mitigate compliance risks. • Prepare and file regulatory reports as required by relevant authorities.

• Provide first-level technical support to end-users via phone, email, chat, or in-person, addressing their IT-related issues and inquiries. • Evaluate and categorise incoming support requests, prioritising them based on urgency and impact on business operations. • Diagnose and troubleshoot hardware and software issues, guiding users through problem-solving steps and escalating complex problems when necessary. • Assist users with software installations, updates, and configurations, including common applications and company-specific software. • Provide guidance and troubleshooting for hardware components such as computers, printers, scanners, and peripherals. • Handle password reset requests, account unlocking, and user access management as per security protocols. • Maintain detailed records of support requests, resolutions, and user interactions for reference and reporting. • Contribute to the development and maintenance of a knowledge base with FAQs, troubleshooting guides, and user resources. • Utilise remote desktop tools to access and resolve issues on users' computers when on-site support is not feasible. • Offer basic training to help users become more proficient in using IT resources and software. • Escalate complex issues to higher-level IT support or specialised teams and ensure prompt resolution. • Follow incident management procedures to handle critical IT incidents and minimise downtime. • Provide friendly and professional customer service, ensuring users feel supported and valued. • Assist with tracking and managing IT assets, including hardware inventory and software licenses. • Gather user feedback and suggestions to improve IT services and support processes. • Educate users about security best practices and report any security incidents or breaches. • Adhere to shift schedules, ensuring coverage during business hours and, in some cases, providing after-hours support.

Role Description The Tier 1 Help Desk Technician serves as the first point of contact for technical support requests across the organization. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping users feel supported and confident with their technology. Key Responsibilities: - Provide front-line support for Windows desktop systems, including troubleshooting software, hardware, and user-access issues - Assist users with peripheral devices, such as printers, webcams, iPads, iPhones, and other common workplace equipment - Support and troubleshoot Microsoft Office applications, including Outlook, Word, Excel, Teams, and related tools - Log, track, and resolve support tickets in a timely and organized manner - Escalate issues to higher-level support teams when necessary - Deliver excellent customer service by communicating clearly, listening actively, and maintaining a calm, professional demeanor - Guide users through solutions step-by-step, ensuring they understand the resolution - Follow established procedures and contribute to documentation of common issues and solutions Qualifications - High School diploma; Minimum of 3 years experience - Strong customer service orientation with the ability to remain patient, composed, and effective under pressure - Solid understanding of Windows operating systems and common desktop applications - Familiarity with mobile device support, especially iPads and iPhones - Basic knowledge of networking concepts (preferred but not required) - Strong communication skills and the ability to explain technical concepts in user-friendly terms - Ability to multitask, prioritize, and manage time efficiently - Calm, empathetic, and solution-focused when working with users - Eager to learn and grow within an IT support environment - Comfortable working in a fast-paced environment with a variety of technical challenges - Team-oriented, reliable, and proactive - Must be a US Citizen Benefits - Target Salary Range: $39,000 - $62,000 - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

• Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals • Manage daily support operations, escalations, and SLAs for external client support • Improve service management, processes, automation, and first‑call resolution • Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues • Oversee reporting, documentation, and client communications with ServiceNow • Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)