• You speak with users and understand their problems and needs • You help us improve our product and processes using data • You research topics related to continuing education, the labor market and qualifications • You support the creation and optimization of website content • You analyze platforms and user feedback (e.g., review platforms)

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Healthcare Reporting Supervisor Job Location: Address: 150 N. 18th Ave. Phoenix, AZ 85007 Posting Details: Must Reside in Arizona. Salary: $77,500 - $82,000 Grade: 28 FLSA Status: Exempt Closing Date: Open Until Filled This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. Job Summary: The position will oversee the completion of requirements analysis, design, development, test review, and implementation of assigned tasks. Interacting, and working directly with users, peers, other technical staff, Agency management and other staff to fulfill data intelligence and reporting needs; to translate those data reporting needs and questions into technical specifications. This individual oversees the production of reports or views of the data based on the outlined and confirmed specifications. The Healthcare Reporting Supervisor may also be asked to respond to requests for entities external to the Agency and oversee and train other report developers. This position has the potential to Telecommute based on the unit needs. Major duties and responsibilities include, but are not limited to: • Oversee and provide direction to business analysts in the Data Intelligence & Reporting Unit. This includes reviewing and providing guidance to staff on their work products, leading the team in the design and implementation of major development projects, designs applications (or approves design). • Perform technical analysis and support related to the data warehouse. Assisting report developers with technical tasks. Perform complex analysis of computerized data analysis and reporting, often interacting with other technical teams. • Develop and/or modify data extract and reporting programs of a high level of complexity. Perform data modeling and system tuning regarding BI tools. Prepare operating control language as required. Prepare and perform test data documentation, and forms. • With regards to creating ad-hoc or standardized reports at the request of users, ensure department standards and procedures are followed in all aspects of completed work assignments. • Serve as expert resource and trainer to all staff that interact with the Data Intelligence & Reporting Unit. Maintain up-to-date knowledge of the business area being worked upon and continue reviewing how that business function interacts with the other business functions that form the entire business process. • Attends meetings/seminars within and outside the Agency with regard to responsibilities regarding data warehouse and reporting tools. Knowledge, Skills & Abilities (KSAs): Knowledge: • Computer programming land methodologies • Data Warehouses and Business Intelligence Tools • Power Bi Platform • Technical knowledge of Agency data reporting programs, operations and dependencies • Medicaid/Medicare care programs and services • Health Care Industry including Managed Care Skills: • Complete life cycle systems design, analysis, and testing procedures • SQL • Developing and executing project work plans • Communicating Complex information to nontechnical audiences. Excellent written & oral communication • Interpersonal Relationships • Problem solving • Data Analysis Abilities: • Consult Senior Management on complex issues • Establish and maintain effective working relationships with internal and external stakeholders • Understand and respond to complex ambiguous issues and assignments • Multi-task with quick turn around times and under pressure • Model leadership characteristics, positive attitude and personal responsibility Qualifications: Minimum: • Bachelor’s degree in information technology, Computer Science, Finance, Economics or health care related field plus 5 years of business analysis experience to include experience with data warehouses, business intelligence tools i.e. Power BI & SQL. One year of experience in Medicaid and/or Medicare (or equivalent healthcare experience). 1 -2 years’ experience leading, training, coaching developers. Preferred: • Minimum plus experience preparing/presenting interactive reports and data using a data visualization tool such as Power BI. Experience clearly explaining complex methodologies and present findings and recommendations to both technical and non-technical audiences. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

• Serve as the first point of contact for reporting claims and initiating the claims process • Independently process travel claims in accordance with associated policies • Gather essential information and assess coverage eligibility • Effectively communicate findings to claimants

We burst onto the scene as the OGs of female-first activewear back in 1998. And since then, we’ve been on a global mission to empower women through fitness and beyond. By uniting a global community of women – our sisterhood – together we encourage one another to embrace our bodies and everything we can do with them. Our sisterhood treats every day like it’s made for moving, and we’re always pushing to do better too. Like using responsibly sourced materials, launching our first-ever FemTech collection – designed to keep you moving through menstruation, maternity and menopause – and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation. This is an exciting opportunity to join us as a Customer Care Optimisation Analyst as we continue our mission to empower women through fitness and beyond. You in? Our Values: WE REALLY CARE ∙ FIRST, BEST, BRAVEST ∙ OUR STRENGTH IS IN EACH OTHER ∙ STAND UP, SPEAK UP, SHOUT OUTYou are a highly adaptable and flexible professional, someone who is comfortable in sharing best practices with authority and confidence. This is a remote working role, so being comfortable with communicating virtually with other teams and key stakeholders is essential. - Managing Salesforce permissions - General troubleshooting – need to complete Sales Administration certificate - Make changes to Salesforce, e.g. layout, new fields, picklists etc. - Potential to complete Development certificate - Continual updates of Knowledgebase articles including refining search tags - Identify optimisation opportunities within Salesforce - Supporting UAT on new releases of Salesforce functionality - Continual monitoring and refining of Chatbot to maximise contact deflection. - Explore in-store hand-offs for Live Chat/video calls - Reporting and insights • Analysing customer feedback – including CSAT, Customer Effort Score, NPS, assisted sales conversations and also feedback provided by customers on External FAQs - Creating and updating process flowcharts - Supporting with ad-hoc training guides and workshops - Supporting with floor-walking - Continual updates of Saved Replies including refining search tags - Continual updates of External FAQs including refining search tags - Work closely with the Quality & Training Manager and other senior stakeholders to ensure the highest possible standard of CRM Optimisation is produced Must Haves: - Attention to detail - Ability to translate data into insights - Operations support - Customer-obsessed and resolution focused - Highly self-motivated and hungry to learn - Excellent communication skills with all stakeholders - A friendly and professional demeanour - Problem-solving and thinking outside the box - Ability to work under pressure in a fast-paced environment - Utilising multiple systems - Ability to work towards set KPI’s/targets Our DEI Commitment We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive. Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners." We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.