VertaMedia (Rebranded to Adtelligent)

• You speak with users and understand their problems and needs • You help us improve our product and processes using data • You research topics related to continuing education, the labor market and qualifications • You support the creation and optimization of website content • You analyze platforms and user feedback (e.g., review platforms)

• You will work directly with us on building genaumeinkurs. • You speak with users and understand their problems (telephone contact for continuing education inquiries) • You help us improve our product and our processes • You help drive growth — whether through content, outreach, or new ideas • You research topics related to continuing education, the labor market, and qualifications • You support the creation and optimization of website content • You analyze platforms and user feedback (e.g., review platforms)

• Telephone outreach to users to further qualify training/course inquiries • Clarification of funding options (e.g., education voucher) and any applicable conditions • Friendly and professional communication with diverse target groups • Support for video or phone appointments • Documentation and maintenance of contacts and information in the CRM system (e.g., HubSpot) • Research on topics related to continuing education, the labor market, and qualification • Support in creating and optimizing website content • Analysis of platforms and user feedback (e.g., review platforms) • Structured evaluation and presentation of information and data (e.g., Excel)

• Development and prioritization of a clear product vision and roadmap for our content management system and channel manager • Translating customer feedback and internal requirements into clear, actionable user stories and epics • Proactively collecting and analyzing customer feedback and identifying new market opportunities • Close collaboration with customers, internal teams (tech, sales, support) and other stakeholders to validate and implement requirements • Using data analytics to inform product decisions and measure the success of new features • Responsible for backlog management and close cooperation with the development team in the Scrum process • Supporting the definition of acceptance criteria and ensuring product quality

• Telefonische Kontaktaufnahme mit Nutzer:innen zur Nachqualifikation von Weiterbildungs-Anfragen • Klärung von Fördermöglichkeiten (z. B. Bildungsgutschein) und etwaigen Rahmenbedingungen • Freundliche und verbindliche Kommunikation mit verschiedenen Zielgruppen • Unterstützung bei Video- oder Telefonterminen • Dokumentation und Pflege von Kontakten und Informationen im CRM-System (z. B. HubSpot) • Recherche zu Themen rund um Weiterbildung, Arbeitsmarkt und Qualifizierung • Unterstützung beim Aufbau und der Optimierung von Website-Inhalten • Analyse von Plattformen und Nutzerfeedback (z. B. Bewertungsplattformen) • Strukturierte Auswertung und Aufbereitung von Informationen und Daten (z. B. Excel)

• You guide our customers from onboarding through long-term use and ensure they love our software. • You understand our customers' individual goals and help them achieve them with our solution. • You analyze usage data and proactively identify opportunities for optimization. • You build outstanding product knowledge and ensure our customers are successfully represented across all sales platforms. • You work closely with Sales, Marketing and Product Development to share best practices and help prioritize new features. • You build genuine relationships — with the goal of satisfied customers who happily renew and recommend us.