• Collaborate with Business, Product Management, Engineering, and Data Science teams to scope, build, and scale new system workflows and data exchanges using a variety of technologies, including X12, batch file exchanges over SFTP, and APIs. • Own system and workflow design, data specifications, scoping, development, unit testing, and end-to-end implementation to ensure seamless system integrations. • Test and validate internal workflows, collaborating with business and technical teams on claims processing in the healthcare insurance arena, specifically Medicare Advantage. • Apply knowledge of payment integrity, benefit configurations, clearinghouses, payment platforms, pharmacy claims, and interactions with state agencies to ensure accurate and efficient system integrations. • Troubleshoot the performance, quality, and speed of data exchange transactions, while supporting stateside and offshore teams to ensure accurate, reliable, and timely information flows with external partners. • Analyze data to identify workflow, data exchange, and internal process gaps; develop insights and influence stakeholders across Devoted on technical solution and internal processes and tools improvements to improve efficiency, scalability, and product effectiveness. • Partner with vendors and internal business stakeholders to ensure service level agreements (SLAs) and CMS compliance requirements are met; serve as the primary liaison between Devoted teams and external vendors. • Define, implement, and drive key performance indicators (KPIs) to measure integration success and operational health. • Create technical and support documentation, standard operating procedures and best practices

• Lead the team responsible for cloud, hybrid infrastructure, networking, and platform services • Own engineering quality, architectural integrity, technical standards, and operational readiness of Infra platforms • Drive initiatives including modernization (EKS, EC2, VPC), Terraform IaC improvements, firewall modernization, DNS, certificates, and identity infrastructure • Manage core environments supporting production, staging, development, and shared services • Ensure secure, scalable, cost-efficient, compliant platforms • Maintain strong execution discipline with clear owners, deadlines, and accountability • Partner with SRE, Ops, Incident Management, InfoSec, and Engineering teams • Grow, mentor, and coach systems engineers; build a culture of accountability and craftsmanship

• Lead the team responsible for cloud, hybrid infrastructure, networking, and platform services • Own engineering quality, architectural integrity, technical standards, and operational readiness of Infra platforms • Drive initiatives including modernization (EKS, EC2, VPC), Terraform IaC improvements, firewall modernization, DNS, certificates, and identity infrastructure • Manage core environments supporting production, staging, development, and shared services • Ensure secure, scalable, cost-efficient, compliant platforms • Maintain strong execution discipline with clear owners, deadlines, and accountability • Partner with SRE, Ops, Incident Management, InfoSec, and Engineering teams • Grow, mentor, and coach systems engineers; build a culture of accountability and craftsmanship

• Performs primarily face to face and telephonic assessments to adult and pediatric members • Evaluates member's needs to achieve and/or maintain optimal wellness • Employs a variety of strategies, approaches, and techniques to manage a member's health issues • Identifies and resolves barriers that hinder effective care • Ensures members are progressing towards desired outcomes by continuously monitoring care through use of assessment, data, conversations with member, and active care planning • Responsible for managing a case load and completing assessments with members in their home or community-based setting, as well as telephonically • Provides clinical support and guidance, particularly for members with medical complexity • Develops and coordinates care plans ensuring that patients receive appropriate services to manage their health needs effectively • Addresses barriers to health care and advocating for optimal member outcomes • Reviews, assesses, and completes medical complexity attestations and clinical oversights • Ensures members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs • Develops and modifies Individual Care Plan and involves applicable members of the care team in care planning • Collaborates with Community Health Workers (CHW), Housing Specialist and other internal and external agencies for HRSN needs • Primary point of contact for the ICT and shall be responsible for coordinating with the member, ICT participants, and outside resources to ensure the member’s needs are met.