At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Endoscopy Operating Unit, part of the Medical Surgery Portfolio Group, focuses on delivering unmatched value to its customers by providing innovative solutions that improve patient outcomes, lower the cost of healthcare delivery and allow early detection and then treatment of chronic diseases and cancers affecting the entire GI Tract and Hepatopancreatic system. Within the Endoscopy business, we are expanding the adoption of connected, cloud-based solutions to support clinicians and hospitals across the UK & Ireland. As Customer Success Manager, you will lead the adoption and scaling of Medtronic’s digital endoscopy and connectivity solutions across the UK & Ireland. In this role, you will also be responsible for shaping how Customer Success is embedded within the Endoscopy business at Medtronic, defining the operating model, engagement principles and value narrative that underpin long-term customer outcomes. You will combine people's leadership, operational excellence, and hands-on customer engagement to ensure high-quality implementations aligned with NHS and private healthcare requirements. This role owns implementation strategy and execution for the region, working closely with Sales, Product, Engineering, Service and Clinical teams to deliver consistent customer outcomes. Responsibilities may include the following and other duties may be assigned: - Provide mentoring and escalation support on complex clinical, technical, or stakeholder challenges, supporting the development of future CS specialists as the business scales. - Offer guidance and support on complex clinical, technical, or stakeholder issues, facilitating the growth and development of future Customer Success specialists, subject to business needs. - Own the regional implementation strategy for endoscopy digital and connectivity solutions, with accountability for execution quality, consistency and scalability. - Ensure consistent execution of end-to-end implementations from pre-sales through post-live. - Oversee multiple concurrent customer projects, ensuring delivery on time, within scope and aligning to quality standards. - Ensure implementations meet NHS and private hospital IT, cybersecurity, privacy and governance requirements (e.g. DPIA, DTAC, cybersecurity reviews). - Provide senior-level oversight for network configuration, cloud connectivity, system integration, and data flows. - Act as an escalation point for complex clinical, technical, and regulatory issues. - Partner closely with Sales to support pre-sales technical strategy, deal qualification and implementation planning. - Own post go-live success metrics for implemented accounts, including adoption, customer satisfaction and retention risk. - Ensure action plans are in place for at-risk customers or underperforming deployments. - Drive continuous optimisation and value realisation for customers. - Define and refine implementation frameworks, playbooks, and best practices. - Play a pivotal role in change management efforts associated with the adoption of cloud-based and digital endoscopy solutions, supporting customers and internal teams. Required Knowledge and Experience: - Bachelor’s degree or equivalent professional experience. - Minimum 6+ years’ experience working in hospital procedural environments (endoscopy, OR or similar) from a clinical, medical device, digital health, IT or consultancy background. - Demonstrated experience leading or managing teams delivering complex customer implementations. - Strong understanding of NHS hospital IT environments, governance, and regulatory processes. - Familiarity with NHS regulatory and compliance processes (e.g. DPIA, DTAC, cybersecurity reviews). - Experience with software, cloud-based platforms, connectivity, and networked medical systems. - Proven ability to engage and influence senior clinical, IT and administrative stakeholders. - Ability to travel 25-75% of the time, as needed, to customer sites across the UK&I. Preferred skills include experience with endoscopy technologies and workflows, knowledge of AI-enabled clinical software, formal training in project or people management, and a strong track record of scaling implementation teams in growth environments. Candidates should ideally also have solid project management skills, familiarity with tools like Jira or Asana, and experience driving adoption of digital health solutions post go-live. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 62,400.00 GBP - 93,600.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

• Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams using project tracking tools such as Rocket Lane, Asana, and ServiceNow. • Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features. • Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live. • Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow. • Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates. • Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs. • Define long-term OEM success operations, reporting workflows, and scalable templates.

Role Description The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador. This is a full-time, remote position based in Germany, Austria, Slovenia or the Netherlands, that will require regular access to customers in the Middle East. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own - Build and maintain strong, long-lasting customer relationships - Assist customers to expand their usage and adoption of our products - Onboard and train new clients - Co-own contract renewal with sales - Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals - Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed - Work closely with Sales Representatives and other teams across the company - Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers Qualifications - 4+ years of experience in Customer Success, account management or similar - Bachelor’s degree in a relevant field - Experience successfully managing customer relationships or projects in defence - Professional working proficiency in English, the language of the company, and Arabic - Ability to successfully communicate and coordinate with international customers & sales teams - Experience working with defence and intelligence customers across the Middle East - Excellent problem-solving skills, proactive work style, and ability to work independently - Ability to multitask and prioritize job requirements - Ability to travel internationally What Makes You Stand Out - Experience in Earth observation and related fields - Experience working with government customers - Working knowledge of geospatial technologies, GIS or Remote Sensing - Experience as an intelligence professional, imagery analyst or related field Benefits - Paid time off including vacation, holidays and company-wide days off - Employee Wellness Program - Home Office Reimbursement - Monthly Phone and Internet Reimbursement - Tuition Reimbursement and access to LinkedIn Learning - Equity - Volunteering Paid Time Off Application Deadline June 30, 2026 by 11:59p / 23:59 CET (Central European Time)

• Providing fast, high-quality support to customers (email/chat/help desk). • Improving onboarding and retention by proactively helping users succeed. • Turning customer feedback into prioritized insights for the team. • Building and maintaining a help center / FAQ / internal support playbooks. • Working directly with founders on customer success strategy.