Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role summary: The Customer Success Manager is responsible for ensuring our customers renew each year. They do this by focusing on building relationships, showing the value of our product and re-engaging disengaged customers. The CSM is the first point of contact for our customers and is the face of our company. **Salary offered: £30,000** Responsibilities: - Retain our suppliers by showing value of the product. - Help our customers in using our technology over the phone and over email. - Act as the voice of the customer and provide feedback to the Senior Management and to the Product team. - Own the overall relationship with our customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction. - Responsible for the relationships with the suppliers. - Educate customers of the benefits of their membership and how to make the most of the product. - Discuss pricing and membership needs with customers. - You’ll follow up on both positive and negative customer feedback and support customers. - Cross-sell bolt-ons. Experience and competencies: - 2 years experience working in Customer Success, Sales, Business development or Account Management. - Relationship Building: Ability to establish and maintain strong relationships with clients, fostering trust and loyalty. - Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically. - Technical Proficiency: Strong understanding of the product or service, including technical aspects and features. - Customer Onboarding and Training: Expertise in guiding new customers through the onboarding process and providing necessary training. - Data Analytics and Reporting: Ability to analyze customer data and generate insightful reports to drive decision-making. - Problem-Solving Skills: Aptitude for addressing complex issues in a customer-centric manner and finding effective solutions. - Customer Feedback Collection: Skilled in gathering and analyzing customer feedback to improve products and services. - Time Management: Ability to manage time effectively, prioritizing tasks to meet deadlines and ensure customer satisfaction. - Empathy: Understanding and addressing customer needs and concerns with sensitivity and care. - Renewal Management and Churn Prevention: Experience in managing account renewals and implementing strategies to prevent customer churn. What we offer: As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard: - Wellness fund or *Private Medical Insurance (dependent upon role) - Pension - Life Assurance x 3 - 25 days holiday plus 8 Bank Holidays - Ongoing continual professional development (CPD) - Holiday purchase Scheme up to 5 days - 1 paid and 1 unpaid volunteering day - Team and company offsite events - Specsavers eye care voucher - 24/7 and 365 Days Employee Assistance Programme - Free Tea, Coffee and fruit every week – Basingstoke offic

• Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams • Set strategic direction in customer's use of Limble to address business challenges via Limble best practices • Provide additional training, education, and documentation to drive long term customer success • Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success • Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions • Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product • Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels • Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Endoscopy Operating Unit, part of the Medical Surgery Portfolio Group, focuses on delivering unmatched value to its customers by providing innovative solutions that improve patient outcomes, lower the cost of healthcare delivery and allow early detection and then treatment of chronic diseases and cancers affecting the entire GI Tract and Hepatopancreatic system. Within the Endoscopy business, we are expanding the adoption of connected, cloud-based solutions to support clinicians and hospitals across the UK & Ireland. As Customer Success Manager, you will lead the adoption and scaling of Medtronic’s digital endoscopy and connectivity solutions across the UK & Ireland. In this role, you will also be responsible for shaping how Customer Success is embedded within the Endoscopy business at Medtronic, defining the operating model, engagement principles and value narrative that underpin long-term customer outcomes. You will combine people's leadership, operational excellence, and hands-on customer engagement to ensure high-quality implementations aligned with NHS and private healthcare requirements. This role owns implementation strategy and execution for the region, working closely with Sales, Product, Engineering, Service and Clinical teams to deliver consistent customer outcomes. Responsibilities may include the following and other duties may be assigned: - Provide mentoring and escalation support on complex clinical, technical, or stakeholder challenges, supporting the development of future CS specialists as the business scales. - Offer guidance and support on complex clinical, technical, or stakeholder issues, facilitating the growth and development of future Customer Success specialists, subject to business needs. - Own the regional implementation strategy for endoscopy digital and connectivity solutions, with accountability for execution quality, consistency and scalability. - Ensure consistent execution of end-to-end implementations from pre-sales through post-live. - Oversee multiple concurrent customer projects, ensuring delivery on time, within scope and aligning to quality standards. - Ensure implementations meet NHS and private hospital IT, cybersecurity, privacy and governance requirements (e.g. DPIA, DTAC, cybersecurity reviews). - Provide senior-level oversight for network configuration, cloud connectivity, system integration, and data flows. - Act as an escalation point for complex clinical, technical, and regulatory issues. - Partner closely with Sales to support pre-sales technical strategy, deal qualification and implementation planning. - Own post go-live success metrics for implemented accounts, including adoption, customer satisfaction and retention risk. - Ensure action plans are in place for at-risk customers or underperforming deployments. - Drive continuous optimisation and value realisation for customers. - Define and refine implementation frameworks, playbooks, and best practices. - Play a pivotal role in change management efforts associated with the adoption of cloud-based and digital endoscopy solutions, supporting customers and internal teams. Required Knowledge and Experience: - Bachelor’s degree or equivalent professional experience. - Minimum 6+ years’ experience working in hospital procedural environments (endoscopy, OR or similar) from a clinical, medical device, digital health, IT or consultancy background. - Demonstrated experience leading or managing teams delivering complex customer implementations. - Strong understanding of NHS hospital IT environments, governance, and regulatory processes. - Familiarity with NHS regulatory and compliance processes (e.g. DPIA, DTAC, cybersecurity reviews). - Experience with software, cloud-based platforms, connectivity, and networked medical systems. - Proven ability to engage and influence senior clinical, IT and administrative stakeholders. - Ability to travel 25-75% of the time, as needed, to customer sites across the UK&I. Preferred skills include experience with endoscopy technologies and workflows, knowledge of AI-enabled clinical software, formal training in project or people management, and a strong track record of scaling implementation teams in growth environments. Candidates should ideally also have solid project management skills, familiarity with tools like Jira or Asana, and experience driving adoption of digital health solutions post go-live. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 62,400.00 GBP - 93,600.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

• Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams using project tracking tools such as Rocket Lane, Asana, and ServiceNow. • Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features. • Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live. • Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow. • Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates. • Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs. • Define long-term OEM success operations, reporting workflows, and scalable templates.