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RQ10929 - Systems Administrator/Operations Support Specialist - Intermediate

Location

Canada

Posted

65 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

RQ10929 - Systems Administrator/Operations Support Specialist - Intermediate

Maarut

- Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism - Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity - Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts - Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes - Assist with distribution of client application communications interfacing with Business Subject Matter Experts - Identify connectivity defects and assist in trouble shooting root cause - Follow all established Service Management processes, and identify opportunities for improvement. Requirements Experience and Skill Set Requirements Public Sector Experience - 2+ years of experience working in the healthcare industry - Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills - 2+ years of experience providing technical support at Tier 1 - Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience - Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure - Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation Service Management Skills - Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets Management and Communication Skills - Proven track record for building strong working relationships - Strong interpersonal, and verbal and written communication skills - Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively - Excellent analytical, problem-solving and decision-making skills - Ability to apply strong listening skills to facilitate issue resolution - A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines MUST HAVES: - Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation - Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets

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