Role Description En nuestro equipo como analista de servicio al cliente bilingüe portugués a nivel nacional, serás responsable de atender a los usuarios, brindándoles las mejores soluciones y manteniendo un conocimiento constante sobre los servicios o productos del cliente. - Basado en la escucha activa, la comunicación y la persuasión, crea un ambiente y una relación de confianza con su cliente. - Es capaz de resolver dudas o inquietudes sobre problemas relacionados con un producto o servicio para concretar su venta. - Logra el mayor volumen de conversión a través de la correcta gestión de cada contacto-interacción y el máximo aprovechamiento de las herramientas a su disposición (bases de datos). Qualifications - Desde bachilleres, Técnicos, tecnólogos o profesionales con disponibilidad de tiempo para laborar y nivel de portugués avanzado (B2+ o C1). - No es requerida la experiencia laboral. - Vivir en a nivel nacional. - Personal proactivo, responsable, empático, respetuoso con atracción por el área comercial. Benefits - $2.300.000 + prestaciones de ley y bonificaciones. - Trabajo de casa-WAHA. - Trabaja 42 horas semanales con 1 día de descanso que puede ser sábado o domingo. - Capacitación paga desde el primer día. - Contrato a término indefinido. - Programas de desarrollo corporativo y plan carrera. - Fondo de empleados. Company Description Somos el equipo experto en servicios empresariales digitales, con presencia en 100 países y brindando servicios en 170. Conectamos al mundo y sus diferentes culturas en +300 idiomas y dialectos. Certificados por Great Place To Work® como uno de los mejores lugares para trabajar en el país y el mundo, seguimos liderando el camino en innovación, siempre yendo más allá. En TP, defendemos la diversidad, la equidad y la inclusión en cada conexión. Valoramos las perspectivas e identidades únicas de nuestros clientes y colaboradores, fomentando una cultura inclusiva en donde todas las voces son escuchadas, valoradas y respetadas. Nuestro compromiso con la diversidad fortalece nuestras conexiones, genera un impacto significativo y construye un mundo más equitativo. ¡Haz la diferencia con el TOP Team!

• Provide telehealth and virtual care clinical triage assessments, health education and other services • Work independently to make clinical decisions on routine patient care matters • Provide patient-focused care and guidance via phone or online • Communicate with clients and team members verbally and digitally • Monitor your own performance with dashboard metrics • Participate in coaching sessions to improve performance • Document all patient/member interactions via management software

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Bilingual in English and Spanish - Able to provide 2 monitors at least 22 inch with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare CSR role is $15.50 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req#: 5238 #INDBilingual

About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: - You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. - INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. - You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. - You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. - Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. - You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. SMS Care Advocate Specialist Management Solutions (SMS) provides a benefit solution that helps large, self-insured employers and health plans manage and drive down outpatient surgical spend, empowering employees/members with knowledge and education regarding the cost benefits of high-quality ambulatory surgery centers (ASCs) and Centers of Excellence (COEs). Through an optimized member experience with a concierge navigation approach, SMS focuses to guide members on appropriate care decisions (surgical or non-surgical) and sets them on a path for the right treatment and improved health outcomes. Ultimately, helping to manage and lower costs by redirecting employees to localized, high- quality settings of surgical care with access to an unmatched provider network that drives savings and impact the bottom line. Through effective engagement strategies, SMS’ Provider Alliance network, and access to quality patient care, SMS works with employers and health plans to ensure a positive and exceptional member experience. As a Care Advocate in the SMS Contact Center, you will be the face of Specialist Management Solutions (SMS) to our customers. You’ll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey. You're a great fit for this role if you are: - High energy, - Have an empathetic approach and passion for providing top-tier customer service - Have the ability to operate in a fast-paced, call center environment centered around customer excellent over all things! - Are passionate about helping others and making a difference within the healthcare space - Are a curious, detail-oriented problem-solver Location: Dallas, TX HIGHLY preferred - Full-time onsite | Open to Remote Compensation Details: Starting at $21.50 an hour + competitive monthly bonus program Shift Schedules: Shifts are 10:30am-7pm Eastern Time, Monday-Friday What a day in the life looks like: - Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons - Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling - Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism - Update all systems according to document member engagement - Accurately document appointments and update information accordingly. - Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction - Collaborate with other departments and partnering companies as necessary - Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing - Address and Analyze member inquiries, concerns, and complaints while providing information/solutions. - Work within a team to achieve performance targets - Achieve individual Performance Metrics and Goals - Adhere to attendance policy and expectations - Participate in ongoing training and development - Other responsibilities as assigned Requirements: - High School diploma (or equivalent) required for this role; Associates or Bachelors degree preferred. - 1-3 years' experience in a customer service/service center and/or sales enablement role - Knowledge of care coordination and case management concepts is preferred - Ability to work effectively in a team environment - Strong written and verbal communication skills - Strong critical thinking and problem-solving skills - Ability to effectively organize work activities to meet deadlines - Bilingual (Spanish & English) preferred In additional to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits - Paid Training - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave #LifeAtLantern #LI-MM1 Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.