Job Closed

This listing is no longer active.

Employee Experience Specialist

Human ResourcesHuman ResourcesFull TimeRemoteMid LevelTeam 501-1,000

Location

United Kingdom

Posted

60 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Employee Experience Specialist

Benifex

Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why should you apply? 🌟 - Culture: work with a team that are collaborative and support one another to succeed as a team not individuals - Autonomy: no micro management here, we want talented people that can work of their own initiative - Progression: great onboarding programme with progression opportunities within 12-18 months (within the team and into other teams) - Top 10 Employer, Sunday Times Best Places to Work Awards - Work for a profitable, fast-growing market leader in the online reward and benefits space *Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position Great benefits: 💰 £20, 930 Pro rata (This role is offered on a 30-hour per week schedule, worked across 4 days between Monday and Friday) 🤸 Flexible work – choose a working setup that works for you (must be based in the UK or Ireland) ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day to day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 🤑 Pension scheme 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role Overview 🚀 Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you. As a valuable member of our team, you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers employees. Responsibilities 🤘 - Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences. - Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts. - Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information. - Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike. - Collaborate with the team to ensure service level agreements (SLAs) are consistently met. - Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together. - Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression. What are we looking for? 🔎 - Someone who enjoys working with people and giving an exceptional customer service. - Enthusiastic about thriving in a fast-paced environment. - Demonstrates exceptional teamwork and collaboration abilities. - Quick learner, adaptable to process changes, new products, challenges and tasks. - Problem solving skills, able to use their initiative to find a resolution - Possesses proficient computer skills. - Exhibits excellent written and verbal English communication skills. - Prior experience in customer service is preferred. - Experience in HR/employee benefits is a nice to have. Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you. Our interview process ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial call with the Talent team 🧪 Online tests in numeracy and logical reasoning ⏳ Interview with the hiring manager and a member of the team 🤩 Final interview with a senior manager We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Related Categories

Related Job Pages

More Human Resources Jobs

Jack & Jill/External ATS logo

HR Manager at Veremark

Jack & Jill/External ATS

BlazeSQL - AI-native B2B SaaS platform for business intelligence.

Human Resources60 days ago
Full TimeRemoteTeam 11-50

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to speak to Jack. HR Manager, UK & India & Learning Development Company Description: Veremark - Fast-growing Series B HR tech platform Job Description: Join a high-growth HR tech leader as a dual-impact HR Manager. You will provide hands-on generalist support for UK and India teams while spearheading the global Learning & Development strategy from scratch. Reporting to the VP of HR, this role offers the autonomy to build scalable frameworks for 270+ global employees. Location: Remote (UK or India) Why this role is remarkable: - Significant impact opportunity to design and execute a global L&D strategy from the ground up for 270+ employees rather than managing a legacy playbook. - High-growth trajectory at a Series B startup that recently raised $26M and was recognized in the FT 1000 as one of Europe's fastest-growing companies. - True ownership of the employee lifecycle across two key regions, serving as a critical bridge for culture and integration during global scaling. What you will do: - Manage the full employee lifecycle for UK and India teams, including onboarding, performance management, compliance, and local employment law advisory. - Design and deliver engaging global L&D programs, career pathways, and e-learning content to bridge skill gaps and drive internal mobility. - Act as a cultural change agent during M&A activity, facilitating integration roadmaps and aligning teams under a shared company identity. The ideal candidate: - 8+ years of progressive HR experience with at least 2 years in a Manager-level generalist role covering UK and Indian employment legislation. - Proven track record of building and delivering global L&D strategies and training programs from scratch in a fast-paced tech environment. - Exceptional communicator with strong cross-cultural awareness and the ability to influence senior stakeholders across different time zones. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

United Kingdom
Center for Internet Security logo

Human Resources Intern

Center for Internet Security

Leading the global community to secure our ever-changing connected world.

Human Resources60 days ago
Part TimeRemoteTeam 201-500Since 2000H1B No Sponsor

• Coordinate interviews and support recruiting by managing schedules and communicating with candidates and hiring managers • Support the recruitment team with the administration of job requisitions and providing recruitment updates to our tracking system • Assist with on-boarding and off-boarding • Answer and manage HR tickets, ensuring timely, accurate support and escalation when needed • Help prepare HR reports and track key metrics • Assist with the administration and coordination of employee programs • Learn various HR functions and get hands on experience in administrating processes • Gain understanding of HRIS (Human Resources Information System) and other electronic platforms • Conduct research on relevant HR topics and areas and update the team on findings • Other tasks and responsibilities as assigned

United States
$18 - $22 / hour
Job Closed
Full TimeRemoteTeam 1,001-5,000

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For Our HR Technology strategy involves a forward-thinking approach to understanding current and future trends as well as the impact of our investments in our people. The HR Technology Specialist is a member of the HR function. They will be the primary support contact for our Workday user community while also ensuring that the security and confidentiality of our Workday platform is maintained. The ideal candidate has a good understanding of the HR function, is proactive and creative in looking at issues, an strong team player, and is comfortable with navigating the Workday platform. There is room for role expansion to support other HR technology systems.- Some of What You'll Do Scope of the Role: - Direct Reports: This is an individual contributor role and has no direct reports. Key Responsibilities: - Support areas of Workday, such as Compensation and Time/Attendance - Support contact for the Workday user community by trouble shooting problems, answering questions ensuring queries are addressed in a timely manner with excellent customer service - Collaborate with Workday Community to resolve issues found within Workday and proactively remain informed about Workday enhancements - Create documentation for new processes and update existing documentation based on enhancements made to existing processes - Perform administrative functions including security maintenance, business process configuration, data loads, password resets, etc. for Workday and other HR platforms - Assist with twice a year mandatory system enhancement release, including regression testing and identifying process improvements - Regularly perform data audits and validations, and follow up with appropriate teams for corrections - Collaborate with HR and functional stakeholders to build reporting (including calculated fields, all report types) Experience, Education and Certifications: - Bachelor's degree: human resources preferred or related field - 3+ years of back-end experience on the Workday platform with experience in Workday Compensation and Time/Attendance strongly preferred - Minimum 3-5 years of relevant Human Resources work experience - Excellent customer service skills, able to collaborate with a wide variety of people Additional Requirements: - Knowledge of Workday Compensation and Time/Attendance - Capable of writing/maintaining Custom Reports; Experience with creating calculated fields - Comprehension of Workday Security - Must be experienced user of MS Office (Word, Excel Outlook, PowerPoint; In Excel, must have ability to create pivot tables, VLOOKUP's) - Experience with MS SharePoint a plus. - A strong foundation and understanding of key HR practices and issues - Detail oriented and organized, with high degree of accuracy - Ability to maintain strict confidentiality - Proven ability to prioritize and complete tasks with tight deadlines - Ability to work both independently and as a team player - Strong problem-solving skills - Strong English communication skills, both verbal and written - Able to work in a fast-paced, time-critical environment - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.

United States + 1 moreAll locations: United States | Costa Rica
Option Care Health logo

Patient Benefits Specialist

Option Care Health

Providing extraordinary care that changes lives

Human Resources60 days ago
Full TimeRemoteTeam 5,001-10,000Since 1987H1B No Sponsor

• Responsible for performing the appropriate procedures to verify patient eligibility, coordinate benefits, run test claims, submit initial authorization and determine patient coverage/responsibility for services • Performs Insurance Verification of benefit coverage on all of patient's insurance plans for each service being provided • Obtains and documents in the system all information related to coinsurance, copay, deductibles, authorization requirements, etc. • Creates documentation required to service the patient per policy and payer guidelines • Determines estimated patient financial responsibility using insurance verification information and payer contracts and/or self-pay guidelines • Obtains initial authorization prior to admitting the patient for all services for any insurance plan that has authorization requirements • Obtains reauthorization as necessary, reviews physician orders from pharmacy to determine if authorization is required on changes / additions to therapy for patients that are already on service

Washington
$21 - $35 / hour
Job Closed