• Perform accurate and timely data entry as part of daily operational support • Manage all client interactions through email correspondence • Manage a portfolio of overdue accounts and follow up on outstanding balances • Engage with clients to support resolution of unpaid accounts • Negotiate realistic and sustainable payment arrangements • Handle objections with confidence while maintaining professionalism • Monitor and track payment commitments to ensure follow-through • Maintain accurate and up-to-date records of all interactions and agreements • Work towards and consistently meet recovery and call performance targets • Ensure all activities comply with relevant policies and regulatory requirements • Training will be provided as part of employment

• Manage client accounts through inbound and outbound communication channels (phone, email, letters). • Engage with clients to understand their circumstances and agree appropriate repayment solutions. • Resolve assigned cases through standard processes, ensuring timely and accurate outcomes. • Maintain a professional, empathetic, and customer-focused approach in all interactions. • Work to agreed treatment strategies, policies, and processes to deliver consistent outcomes. • Meet individual productivity, quality, and compliance targets. • Maintain accurate and complete case notes, records, and documentation. • Escalate complex, sensitive, or vulnerable cases appropriately to Senior Case Officials or Team Leaders. • Adhere to Debt Management Policy, Client Vulnerability Policy, Data-Protection Policy and standards, and complaints procedures as well as our IVC Code of Responsibility. • Identify and flag potential vulnerability indicators and follow agreed support processes. • Participate in quality assurance activities and respond positively to feedback and coaching. • Maintain auditable records and follow required controls and procedures. • Participate in training, coaching, and team development activities. • Contribute to a positive team culture focused on accountability, learning, and continuous improvement. • Share feedback and ideas to improve client experience and operational effectiveness.

Looking for Philippines-based candidates Job Role: Collections Agent Compensation range: $1,500 AUD - $1,800 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: Tuesday to Saturday: Tue–Fri 10:00am–6:00pm PH Time, Sat 9:00am–5:00pm PH Time (aligned with Western Australia time) Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: It is an established Australian-based firm that supports businesses in handling overdue accounts and improving cash flow through structured, compliance-led processes. Working closely with clients across property and commercial sectors, the team focuses on resolving outstanding payments in a professional and measured way—balancing firm recovery practices with a fair approach that protects client relationships. Role Overview: We are seeking an experienced Collections Agent to support debt recovery efforts through professional and results-driven client engagement. This role focuses on managing outstanding accounts, negotiating sustainable repayment solutions, and maintaining a firm yet respectful approach to collections while meeting performance targets. Key Responsibilities:  - Perform accurate and timely data entry as part of daily operational support - Manage all client interactions through email correspondence - Manage a portfolio of overdue accounts and follow up on outstanding balances - Engage with clients to support resolution of unpaid accounts - Negotiate realistic and sustainable payment arrangements - Handle objections with confidence while maintaining professionalism - Monitor and track payment commitments to ensure follow-through - Maintain accurate and up-to-date records of all interactions and agreements - Work towards and consistently meet recovery and call performance targets - Ensure all activities comply with relevant policies and regulatory requirements - Training will be provided as part of employment

• Ejecutar la gestión de cobranza y compensaciones bilaterales. • Aplicación y control de pagos. • Conciliación de estados de cuenta. • Identificación de clientes críticos. • Mantenimiento de información de clientes. • Apoyo al control financiero mediante la actualización de movimientos bancarios y cargue de recibos de caja en el sistema.