Role Description Somos uma HRtech, e nossa missão é tornar relações trabalhistas mais simples, eficientes e justas 💪🏼. Buscamos profissionais proativos, movidos pelo desafio da melhoria contínua e apaixonados por inovação e qualidade. 🎯 Como Analista de Qualidade de Software JR, sua missão será apoiar a equipe de QA e colaborar na identificação e resolução de problemas durante o ciclo de desenvolvimento, garantindo a qualidade das entregas por meio de testes eficazes. 🤓 Contamos com você para: - Planejar, criar e executar testes de software para garantir que o software esteja livre de erros e defeitos; - Identificar e documentar bugs e problemas encontrados durante os testes; - Trabalhar em conjunto com desenvolvedores e outras equipes para solucionar os problemas encontrados; - Estabelecer padrões e processos de garantia de qualidade para toda a equipe de desenvolvimento; - Realizar testes de desempenho, segurança e usabilidade do software; - Documentar e reportar resultados de testes e garantir que as informações sejam precisas e atualizadas; - Participar de reuniões com as equipes de desenvolvimento para discutir questões de qualidade e sugerir melhorias. Qualifications - Conhecimento básico em qualidade de software e tipos de testes (manuais, exploratórios e regressivos); - Capacidade de executar testes com atenção a detalhes, identificando inconsistências e comportamentos inesperados; - Organização para documentar testes, evidências e bugs de forma clara; - Familiaridade com metodologias ágeis e participação em rituais de squad; - Facilidade para navegar e compreender sistemas (ERP e sistemas empresariais); - Boa comunicação para interação com times de desenvolvimento e produto; - Perfil curioso, com vontade de aprender e evoluir na área de QA; - Conhecimento em Pacote Office/Google para apoio nas atividades do dia a dia. Requirements - Perfil analítico, com facilidade para investigar problemas e propor melhorias; - Conhecimento em lógica de programação; - Noções de JavaScript; - Experiência ou contato com ferramentas de testes, como Selenium, Postman e JMeter; - Familiaridade com testes automatizados, de performance e/ou testes de APIs. Benefits - 🍽️ VA/VR Ifood Benefícios no valor de R$48,26 diários; - 👩‍⚕️ Plano de saúde Bradesco; - 🦷 Plano odontológico Bradesco. - 🐈 Parceria com plano de saúde pet Guapeco; - 🥳 R$100,00 no Ifood Benefícios + Day Off no aniversário; - 🏋🏼 WellHub (GymPass); - 💊 Cartão ECX Card de convênio farmácia; - 💳 Combo NextiClub com telemedicina, descontos em medicamentos, clube de descontos, seguro de vida e assistência funeral; - 📝 Parceria com Universidades, escolas de idiomas e cursos. Company Description Contrato: CLT Localização: Remota

• Provide clinical expertise on design, development, implementation, maintenance, and improvement of clinical and health IT systems • Perform complex builds, configurations, and testing in Epic Willow • Provide training, mentorship, and ongoing support to pharmacy staff and new members • Identify, analyze, and resolve technical issues • Develop and maintain system documentation, policies, user guides, and CDS content • Generate reports and analyze data to support decision-making

Role Summary: Sr. Lead Workforce Planning – Capacity Planning, Forecasting & Vendor Headcount Management is responsible for driving end-to-end workforce planning for customer service operations across in-house and vendor partners. This role ensures accurate demand forecasting, optimal capacity alignment, and efficient vendor headcount management to consistently deliver on customer experience (CX), service level, and cost objectives. Key Responsibilities: - Forecasting & Demand Planning - Develop and maintain short-term and long-term forecasts across channels, segments, and geographies - Improve forecast accuracy using data-driven and intent-based forecasting methodologies - Monitor forecast variance and drive root cause analysis with corrective actions - Capacity Planning & Workforce Optimization - Translate demand forecasts into staffing plans aligned with service level targets - Manage capacity planning across sites/vendors to ensure optimal coverage and utilization - Drive staffing model improvements to enhance productivity and cost efficiency - Vendor Headcount & Performance Management - Plan, track, and govern vendor headcount in line with volume, budget, and contractual commitments - Enable dynamic volume allocation across vendors based on capacity, skills, and performance - Partner with vendor operations to ensure workload balance and performance consistency - Operational Governance & Execution - Establish headcount locks and capacity planning rigor with structured change management - Monitor critical metrics (Service Levels, Abandonment, Productivity, Forecast Accuracy) and drive actions - Support vendor transitions, ramp-ups, and ramp-downs with minimal CX disruption - Cross-functional Collaboration - Partner with Operations, Finance, Vendor Management, and CX teams to align on demand, capacity, and cost - Provide insights and recommendations to support strategic decisions and transformation initiatives Key Success Metrics: - Forecast Accuracy (Weekly/Monthly) - Service Level & Abandonment performance - Capacity utilization and productivity improvement - Vendor headcount adherence and budget variance - Effectiveness of workload distribution across vendors Skills & Experience: - 10 to 15 years of WFM experience - Strong expertise in workforce management, forecasting, and capacity planning - Experience managing vendor operations in a customer service environment - Advanced analytical and problem-solving skills - Ability to influence cross-functional collaborators and drive execution - Proficiency in WFM tools and data analysis About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

• Develop, review, and maintain ATO and ATC packages in alignment with cybersecurity requirements and authorization standards • Perform in-depth cybersecurity analysis to identify gaps, risks, and areas for improvement within system documentation and configurations • Create, update, and validate technical artifacts and cybersecurity documentation to support authorization efforts • Track and manage Plans of Action and Milestones (POA&Ms), ensuring timely updates and resolution of identified issues • Identify, assess, and document cybersecurity risks and threats, escalating critical concerns to leadership as needed • Support the development of technical briefings, client deliverables, and cybersecurity artifacts • Collaborate with cross-functional teams to ensure alignment with cybersecurity policies and system requirements • Contribute to the successful implementation and sustainment of electronic medical record (EMR) systems