• Provide clinical expertise on design, development, implementation, maintenance, and improvement of clinical and health IT systems • Perform complex builds, configurations, and testing in Epic Willow • Provide training, mentorship, and ongoing support to pharmacy staff and new members • Identify, analyze, and resolve technical issues • Develop and maintain system documentation, policies, user guides, and CDS content • Generate reports and analyze data to support decision-making

Role Summary: Sr. Lead Workforce Planning – Capacity Planning, Forecasting & Vendor Headcount Management is responsible for driving end-to-end workforce planning for customer service operations across in-house and vendor partners. This role ensures accurate demand forecasting, optimal capacity alignment, and efficient vendor headcount management to consistently deliver on customer experience (CX), service level, and cost objectives. Key Responsibilities: - Forecasting & Demand Planning - Develop and maintain short-term and long-term forecasts across channels, segments, and geographies - Improve forecast accuracy using data-driven and intent-based forecasting methodologies - Monitor forecast variance and drive root cause analysis with corrective actions - Capacity Planning & Workforce Optimization - Translate demand forecasts into staffing plans aligned with service level targets - Manage capacity planning across sites/vendors to ensure optimal coverage and utilization - Drive staffing model improvements to enhance productivity and cost efficiency - Vendor Headcount & Performance Management - Plan, track, and govern vendor headcount in line with volume, budget, and contractual commitments - Enable dynamic volume allocation across vendors based on capacity, skills, and performance - Partner with vendor operations to ensure workload balance and performance consistency - Operational Governance & Execution - Establish headcount locks and capacity planning rigor with structured change management - Monitor critical metrics (Service Levels, Abandonment, Productivity, Forecast Accuracy) and drive actions - Support vendor transitions, ramp-ups, and ramp-downs with minimal CX disruption - Cross-functional Collaboration - Partner with Operations, Finance, Vendor Management, and CX teams to align on demand, capacity, and cost - Provide insights and recommendations to support strategic decisions and transformation initiatives Key Success Metrics: - Forecast Accuracy (Weekly/Monthly) - Service Level & Abandonment performance - Capacity utilization and productivity improvement - Vendor headcount adherence and budget variance - Effectiveness of workload distribution across vendors Skills & Experience: - 10 to 15 years of WFM experience - Strong expertise in workforce management, forecasting, and capacity planning - Experience managing vendor operations in a customer service environment - Advanced analytical and problem-solving skills - Ability to influence cross-functional collaborators and drive execution - Proficiency in WFM tools and data analysis About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

• Develop, review, and maintain ATO and ATC packages in alignment with cybersecurity requirements and authorization standards • Perform in-depth cybersecurity analysis to identify gaps, risks, and areas for improvement within system documentation and configurations • Create, update, and validate technical artifacts and cybersecurity documentation to support authorization efforts • Track and manage Plans of Action and Milestones (POA&Ms), ensuring timely updates and resolution of identified issues • Identify, assess, and document cybersecurity risks and threats, escalating critical concerns to leadership as needed • Support the development of technical briefings, client deliverables, and cybersecurity artifacts • Collaborate with cross-functional teams to ensure alignment with cybersecurity policies and system requirements • Contribute to the successful implementation and sustainment of electronic medical record (EMR) systems

Title: Revenue Integrity Charge Analyst Location: Richmond United States Job Description: Do you want to join an organization that invests in you as a Revenue Integrity Charge Analyst? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Job Summary and Qualifications The Revenue Integrity Charge Analyst is responsible for determining and identifying variations in daily total charges across all hospital revenue generating departments. Monitors daily ancillary charge report to identify any potential charging issue related to system failures, system updates or other. Reviews denial trends for documentation and charging opportunities. Serves as a liaison between facilities Administration, Shared Services Center, and ancillary department directors regarding total charge variations and revenue opportunities. In this role you will: - During the implementation of Meditech Expanse, will review daily charges to ensure expected total charge variations balance to maintain revenue neutrality - During the implementation of Meditech Expanse, collaborates with revenue generating department leaders prior to and post go-live to determine what charging practices will change and where charges will move too - Monitors daily ancillary charge report and other data analytic tools to identify total charge and potential net revenue variations - Monitors revenue and usage reports outlining charges posted and non-usage of charge master lines to determine if revenue is being lost - Performs root cause analysis on identified total charge variations and collaborates with the Revenue Integrity Clinical Analysts and/or Facility Director to resolve identified issue - Monitors total charges associated with new service lines, procedures and/or systems to ensure charges are crossing through the various systems to Patient Accounting Qualifications that you will need: - Associate Degree or above; or healthcare license/certification required - Minimum 1 year directly related Healthcare experience or coding experience required. - Knowledge of CPT/HCPCS codes or experience in charging or performing charging validation reviews preferred - Healthcare certification/licensure such as RHIT, CCS, CCP,CPC or other recognized AHIMA certified coding credential, LPN, LVN, RT, PT, etc., can be accepted lieu of degree with work experience. Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Revenue Integrity Charge Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.