Arrears Specialist Fully Remote | £29,000 per annum Shift Hours = 7.5 hours between 8am and 8pm (Mon-Thurs) and 8am - 6pm (Fri). Requirement to work 1 in 3 Saturdays from 9am to 2pm Start Date: 18th May We’re looking for a supportive, approachable and confident Arrears Specialist to join our team. In this role, you’ll be speaking with customers who are going through financial difficulties and helping them understand their options. Your aim is simple: make things clearer, take away some of the worry, and guide them towards a plan that genuinely works for them. You’ll handle inbound and outbound calls across our Recoveries and Assessments & Vulnerable Customers teams. Every conversation is different, but your focus is always on doing the right thing for the customer — and getting it right first time. What You’ll Be Doing - Having honest, helpful conversations with customers across phone and email - Making sure every customer receives a fair and positive outcome - Spotting when someone is in financial difficulty and pointing them towards the right support - Completing income & expenditure assessments to understand what they can realistically afford - Agreeing sustainable payment plans - Using the right tools and forbearance options to help customers get back on track - Recognising when a customer is vulnerable and responding appropriately - Handling complaints calmly and professionally - Following our processes and staying compliant - Working towards key performance measures such as quality, behaviours and reducing avoidable issues

Role Description The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies. Key Responsibilities - Debt Collection: - Manage and directly handle debt recovery efforts for overdue accounts. - Develop and implement tailored debt resolution strategies based on customer circumstances. - Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery. - Customer Relationship Management: - Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy. - Address complex or escalated customer accounts, working toward effective and amicable resolutions. - Resolve disputes and complaints while upholding a positive image for the company. - Compliance and Regulation: - Ensure adherence to all relevant debt collection laws, regulations, and company policies. - Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process. - Performance Monitoring and Reporting: - Track personal performance metrics, including recovery rates and customer engagement. - Prepare and present reports on recovery activities, outlining key results and areas for improvement. - Regularly assess and adjust collection strategies to meet company recovery goals. - Operational Efficiency: - Continuously seek ways to streamline debt collection processes for improved productivity. - Utilize collection software and tools to track progress and maintain accurate records. - Collaboration and Stakeholder Management: - Work with internal teams to coordinate and support the overall debt recovery process. - Collaborate with external agencies or partners as needed to facilitate collections. Qualifications - Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution. - Experience in GCC based debt collection agencies. - In-depth knowledge of debt collection laws, regulations, and best practices. - Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes. - Proficiency in debt collection software and tools. - Excellent organizational skills and the ability to prioritize tasks effectively. - Ability to handle high-pressure situations and manage customer concerns professionally. Preferred Qualifications - Certification in debt collection or related field. - Fluency in Arabic and English.

Role Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This recruitment is only available to current DOL employees. At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Contracts and Procurement unit is recruiting a Contracts Specialist 2 with the ability to leverage best practices and partner focus for every stage of creating and managing a contract. As a Contracts Specialist 2, you will play a key role in supporting the agency’s contracting and procurement efforts by: - Drafting, reviewing, and managing a variety of contracts and agreements that support strategic initiatives and daily operations. - Applying your knowledge of contracting principles to ensure compliance with RCW, state and federal laws, and agency policies. - Collaborating closely with contract managers, program staff, and vendors to provide guidance and support the full contract lifecycle. - Balancing customer service, attention to detail, and analytical thinking while managing incoming requests and coordinating contract activities. Some of what you will be doing: - Draft, review, and negotiate a wide range of contracts and agreements, ensuring compliance with RCW, policies, and legal standards. - Advise contract managers and program area leadership on contracting procedures, risk, compliance, and best value procurement practices. - Conduct risk analysis, cost/price analysis, and support contract performance management, audits, and change management activities. - Collaborate with stakeholders, vendors, and cross-functional teams to define requirements and support contract lifecycle activities. - Serve as primary point of contact for contract inquiries, managing team inbox, routing requests, and supporting customers and vendors. - Support process improvement efforts using Lean principles, helping update procedures, document workflows, and increase efficiency and quality. - Assist with supplier diversity initiatives and reporting, while maintaining contract data integrity through ECMS audits and data cleanup efforts for system migration. Qualifications - Six (6) years of professional experience overseeing contract and competitive procurement processes, including negotiating, administering, or terminating contracts. - OR One (1) year of experience as a Contract Specialist 1. - Up to four (4) years of relevant education may substitute year for year for experience. - Experience must include two (2) years of the following: - Performing risk analysis and applying contract specific mitigation strategies to reduce potential risk. - Interpreting, explaining, and correctly applying relevant rules, laws, and regulations regarding contracts. - Writing and communicating complex ideas to a variety of audiences in a clear, concise, and error-free manner. - Providing excellent customer service, answering customer questions, and resolving complex customer issues. - Using computer programs to write documents, send emails, and edit spreadsheets. - The ability to: - Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions. - Promote and support a respectful, equitable, and inclusive workplace for all employees. - Promote and support respectful, equitable, and inclusive delivery of services to customers. - Take action to learn and grow. - Take action to meet the needs of others. Requirements - Additional years of professional experience in overseeing contract and competitive procurement processes. - Experience working with subject matter experts, program managers, and stakeholders while using Lean concepts and tools. - Experience writing, creating, or delivering clear, concise, professional presentations/training through multiple formats. Benefits - While this role is primarily remote (teleworking), you will be required to report to our Olympia, WA offices at times for team meetings, training, and infrequent tasks. - Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. - DOL is committed to the full inclusion of all qualified individuals and will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Senior Country Approval Specialist - Make an Impact at the Forefront of Innovation The Senior Country Approval Specialist manages the preparation, review and coordination of Country Submissions in line with global submission strategy. What You'll Do: • Prepare, review and coordinate local regulatory submissions (MoH, EC, additional special national local applications if applicable, e.g. gene therapy approvals, viral safety dossiers, import license) in alignment with global submission strategy. • Provide local regulatory strategy advice (MoH &/or EC) to internal clients. • Develop and implement local submission strategy. Provide technical expertise and coordination oversight for projects in collaboration with relevant internal departments. • Serve as primary contact for investigators and with the local regulatory authorities (in collaboration with the local regulatory manager for complex issues) to ensure submissions are managed in a timely manner. • Ensure guidelines and processes are followed for effective internal team communications as well as communications with investigators, and with the country regulatory authorities to ensure submissions are managed in a timely manner. • Act as a key-contact at country level for all submission-related activities. • Participate as required in Submission Team Meetings, Review Meetings and Project Team meetings. • Coordinate with internal functional departments to ensure various site start-up activities are aligned with submissions activities and mutually agreed upon timelines; ensure alignment of submission process for sites and study are aligned to the critical path for site activation. • Achieve company’s target cycle times for site activations. • Prepare the regulatory compliance review packages, as applicable. • Liaise within SIA locally to ensure local submission activity is planned and delivered in accordance with global project submission strategy. • Develop country specific Patient Information Sheet/Informed Consent form documents. • May assist with grant budgets(s) and payment schedules negotiations with sites. • Assist in identifying and recognizing local out of scope activities in a contract in a timely manner and advise relevant functions. • Support the coordination of feasibility activities, as required, in accordance with agreed timelines. • Ensure that trial status information relating to SIA activities are accurately maintained in the database and is current at all times. • Oversee country study files and ensure that that they meet PPD WPD’s or client SOP’s. • Maintain knowledge of and understand PPD SOPs, Client SOPs/directives, and current regulatory guidelines as applicable to services provided. • Direct/mento other SIA individuals assigned to support projects of responsibility, as appropriate • Proactively identify issues or anomalies in the regulatory process of a study, resolve or escalate as appropriate. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Effective oral and written communication skills • Excellent interpersonal skills • Strong attention to detail and quality of documentation • Good negotiation skills • Good computer skills and the ability to learn appropriate software • Fluency in Arabic and Good English language and grammar skills • Good judgment and decision-making skills • Basic medical/therapeutic area and medical terminology knowledge • Ability to work in a team environment or independently, with minimal supervision, as required • Ability to mentor fellow SIA team members in a positive and effective manner • Excellent team player with teambuilding skills • Basic organizational and planning skills • Excellent knowledge of all applicable regional / national country regulatory guidelines and EC regulations Working Conditions and Environment: • Work is performed in an office/ laboratory and/or a clinical environment. • Exposure to biological fluids with potential exposure to infectious organisms. • Exposure to electrical office equipment. • Personal protective equipment required such as protective eyewear, garments and gloves. Why Join Us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference. Apply today to help us deliver tomorrow’s breakthroughs.