About the role:  Job title: Payroll Operations & Systems Manager Working hours: 37.5 hours per week About the Role: The Payroll Operations & Systems Manager is the strategic engine behind our payroll delivery. While the Head of Payroll ensures compliance, accuracy, and legislative adherence, you are responsible for the operational machinery that allows the department to function efficiently and at scale. In this pivotal role, you will bridge the gap between technical systems and operational delivery. You will own the resource planning, integration strategy, and workflow optimisation, ensuring that our HRIS connects seamlessly with our payroll software and that our teams are utilised effectively to meet customer requirements. Key Responsibilities: 1. Operational Operations & Resource Planning - Strategic Capacity Management: Take ownership of the department’s resource modeling. You will analyse sales forecasts, onboarding pipelines, and seasonal peaks to ensure the team is appropriately staffed and skilled to meet demand. - Work Allocation Strategy: Collaborate with the Head of Payroll to design data-driven work allocation models. You will move the team away from reactive assignment to proactive capacity planning, ensuring deadlines are met without team burnout. - Efficiency & Utilisation: Implement metrics to track team utilisation and identifying operational bottlenecks. You will constantly analyse the "time-to-process" and drive initiatives that reduce manual intervention. - Process Engineering: Lead the design of standardised operational workflows. You are responsible for identifying friction points in the payroll cycle and implementing lean processes that maximise speed and consistency. 2. Systems Integration & Technical Strategy - Integration Architecture: Define and own the operational strategy for integrating customer HRIS platforms with our payroll systems. You ensure the "pipes" that carry data are robust, secure, and scalable. - Data Integrity & Automation: Establish rigorous automated controls to ensure the synchronisation of data between systems. Your goal is to create a "zero-touch" data transfer environment where the system acts as the source of truth, minimising manual data entry for the payroll team. - Technical Troubleshooting: Act as the escalation point for complex data transfer or system configuration issues, preventing technical blockers from impacting payroll delivery deadlines. - Product Liaison: Act as the bridge between the Payroll Department and internal Product/Engineering teams, ensuring that software updates and new features support operational efficiency. 3. Financial Infrastructure & Control - Payment Systems (BACS): Lead the operational management of payment integration protocols. You will oversee the technical setup and reliability of BACS (or equivalent) transmissions, ensuring the mechanism for payment is fail-safe. - Statutory & Third-Party Connections: Standardise and manage the integration methods for pension providers and HMRC data exchanges. You ensure the file transfer protocols are compliant, secure, and fully automated where possible. - Risk & Security: Proactively identify operational risks related to data security and file handling. You will implement the systems-based controls required to protect sensitive client data during transit. 4. Leadership & Stakeholder Partnership - Partnership with Head of Payroll: Work in lock-step with the Head of Payroll. While they focus on the what (accuracy/legislation), you focus on the how (process/systems), forming a unified leadership front. - Working alongside the Head of Payroll, foster a culture of technical precision and operational excellence.

Role Description We are looking for a Fibre Supervisor with a salary of £45,000 per annum plus benefits. The Fibre Supervisor will provide direct supervision and guidance to a group of Fibre Engineers with the support of a Fibre Coach (where applicable). The FS is responsible for the coaching and development of a team of Fibre Installation Engineers. They will offer technical advice whilst Fibre Engineers are onsite and ensure processes are being followed to protect teams and H&S standards. They will ensure the level of service provided is fully compliant with customer requirements and organisational targets are being met. - Provide technical support on all systems used by the business. - Liaise with Service Centre (SC) to ensure all the day's Fibre jobs are covered and assist in completing jobs if required. - Complete ad hoc or high profile jobs, working with the SC to assign tasks where required to the appropriate engineers. - Complete necessary audits required monthly including stock, van, H&S and quality reporting back any issues found to relevant departments. - Investigate any stock discrepancies escalated by the SC. Any discrepancy must be fed back to Engineer to ensure understanding of the process and advise SC of corrective action. Must close loop and monitor failures. Arrange coaching session for Engineer to ensure compliance and record action taken. If the same issue persists with the same Engineer then follow PIP process. - Coach team to drive improvements. Call or meet with Engineers to discuss performance and improvement, to include efficiency targets, customer satisfaction rates, compliance issues and behavioural issues. - Strong communication skills are absolutely essential; ability to communicate between co-workers and third parties. - Report incidents and issues immediately to your FM. Follow the Incident Reporting procedure. - Participate in training & upskilling of Fibre Engineers throughout the onboarding of new engineers. - Responsible for overseeing minor civils and fibre teams involved in FTTP projects involving blown fibre, splicing, MDU and overhead works. - Ensure that all work is carried out safely and to adequate standards as stated in the contract specification. - Proactively address customer enquiries/complaints, resolve issues and obtain customer feedback. - Highlight any resource, training, compliance and equipment issues to Fibre manager, including Stock, HR, Finance and Fleet. - Weekly calls held with FM to ensure that Engineers have read and accepted any Briefings within time scale set out by the business. - Investigate any complaints and provide detail to the complaints manager. All claims of a sensitive nature to be escalated to FM. - Provide support to business in recovering vehicles, tools and assets, coordinating and complying with the leaver’s process. - Carry out any technical interviews on behalf of HR as required. - Attending operational meetings. - Conducting regular site Health & Safety checks on staff as well as carrying out Site Safety briefings and Toolbox talks. Qualifications - GCSE grade or Scottish equivalent. - Accredited to working on OR PIA with minimum 3 years’ experience. - NRSWA unit 10. - IPAF 1b. - C&G Level 2 3667. - Experience working with ABF equipment. Requirements - Demonstrable experience with a proven track record working in a networking engineering environment, in a senior engineering role. - Advanced knowledge of FTTP and FTTH technologies. - Sound ability to diagnose problems with existing equipment and resolving issues. - Ability to coach employees. - Ability to communicate fluently with customers and should possess good customer service skills. - Minimum three years' experience working within the Telecoms / Utilities industry preferably at a supervisor level. - Experience working on OR PIA. Company Description

• Oversee business operations, procurement opportunities, new product implementations and complex initiatives for business development utilizing cross-functional business units and corporate teams • Partner with multiple stakeholders and leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state contracts, related laws, regulations and executive orders • Monitor and report achievement of committed action plans to senior management • Direct the development and implementation of operational work processes and systems with direct oversight for multiple departments within the business unit • Accountable for budget, revenue targets, and Profit & Loss • Lead and oversee new business implementation and procurement activities for all products and complex projects, including RFP responses • Evaluate program opportunities and recommendations for effectiveness and ROI • Perform duties as senior liaison between the business unit, corporate, and external stakeholders • Oversee preliminary discovery, due diligence for potential liabilities, internal control weaknesses, and financial integrity

• Provide support to AAF International branch locations, both tactical and strategic • Responsible for oversight of three to five branches, with site Branch Operations and Logistics Managers reporting into this Regional role • Support year-over-year improvements in sales growth, service improvements, inventory management, and overall efficiency and productivity • Collaborate with key stakeholders to improve processes that drive growth and profitability expansion • Support Branch Operations Managers on developing the necessary talent to build a distinctive, results-oriented branch/distributor operation • Drive improved KPI results (key performance indicators) that improve Safety, Quality, Delivery and Cost/profit • Implement safety policies that create an incident free culture • Oversee a standardized cut/cap/custom filter process that improves safety, quality, delivery, and cost • Drive standardized inventory management process that eliminates inventory losses and maximizes inventory turns • Implement systems and processes that improve delivery and shipping performance • Facility improvements to drive exceptional performance in Service, monitor results via KPIs to ensure accountability • Work closely with the sales team to ensure sales goals are met and delivery performance is at or above 95% • Identify and execute new branch locations, distributor partnerships, and sales territory alignment