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FxPro

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Customer Retention Specialist

Customer Retention SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

61 days ago

Salary

$15 / hour

Seniority

Senior

EnglishPortuguese

Job Description

Customer Retention Specialist

FxPro

• Deliver service and support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions when needed. • Focus on communicating with clients via outgoing phone calls for account verification and funding processes. • Maintain relationships with higher-value clients as needed to ensure smooth business continuation. • Collect feedback from clients and communicate with management to implement necessary changes. • Ensure client records are kept up to date and all communication is recorded. • Follow up on any leads provided by the department head.

Job Requirements

  • Fluent in English and Portuguese, with excellent written and verbal communication skills.
  • Proven experience in providing customer service and support via chat, email, and phone.
  • Strong problem-solving and analytical skills to address customer issues.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience with customer support software and CRM systems.
  • Detail-oriented with strong organizational and record-keeping abilities.
  • Ability to build and maintain client relationships.
  • Experience in financial services or online trading.

Benefits

  • Competitive compensation package.
  • 21 days off and 10 sick leaves annually.

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