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ScalableOS logo
ScalableOS

ScalableOS is a premium offshoring solutions provider based in the Philippines.

Customer Experience Manager

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

74 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureCyber SecurityServiceNow

Job Description

Customer Experience Manager

ScalableOS

• Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges • Manage a portfolio of customers, meeting with our customers regularly • Identify customer needs to recommend and upsell company services • Documenting and tracking customer information (i.e. Salesforce, NPS, CSAT and customer profitability) • Promote the company brand via various channels i.e. social media etc • Attend new business pitches when appropriate

Job Requirements

  • 5+ years of relative CXM experience required
  • Hands-on technical experience required
  • Proficient in Salesforce and Connectwise/ServiceNow, helpful
  • Required to function at a high level under pressure with short deadlines
  • Friendly disposition with a high emotional intelligence is essential for enduring connections with both new and current customers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Self-motivated, very detail-oriented and organized
  • Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc)
  • Some technical knowledge in the following areas is preferred: Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)

Benefits

  • Flexible work arrangements
  • Professional development

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