Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Customer Account Manager (CSAM), you’ll manage a portfolio of customers within a defined territory, leading both adoption and renewal efforts. You’ll act as a trusted advisor, driving strategic customer success plans, surfacing new opportunities, and maximizing the value customers gain from DocuSign’s solutions. You’ll collaborate cross-functionally with Sales, Product, and other internal teams to identify risks, resolve escalations, and ensure customers achieve their desired outcomes. This position is an individual contributor reporting to the Senior Manager of Customer Success Account Management. Responsibility - Engage customers proactively to drive value realization and mitigate churn risk - Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies - Maintain accurate forecasting and communicate risk and mitigation plans internally - Lead successful renewal negotiations that reinforce trust and long-term customer relationships - Conduct business reviews that align customer objectives with Docusign solution value - Own and execute adoption strategies by partnering with internal stakeholders across the business - Serve as the customer’s primary point of contact for escalations and support coordination - Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product teams to drive customer outcomes - Identify and support account growth opportunities as part of the broader account team - Analyze customer usage, data, and health trends to prioritize and focus time effectively - Ensure strong internal process execution across CRM hygiene, forecasting, and quoting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - BA/BS degree or equivalent work experience - 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS - Strong contract negotiation skills with a track record of completing deals on time - Experience in quota-carrying roles with consistent performance - Proven ability to manage deal cycles and operate as a consultative, trusted advisor Preferred - Experience leading adoption strategy and acting as a customer change agent - Strategic thinking and the ability to drive executive-level value conversations - Strong adaptability to changing priorities - High sense of urgency and ability to stay organized and focused - Background in Salesforce CRM - Strong written and verbal communication skills - Ability to clearly convey value and ROI in customer interactions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $42.64/hour - $62.84/hour Illinois, Colorado, Massachusetts and Minnesota: $41.15/hour - $56.59/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $41.15/hour - $58.62/hour Washington DC: $42.64/hour - $58.62/hour Ohio: $38.22/hour - $52.58/hour This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com. Position Title: Account Manager Position Location: South China PRIMARY DUTIES: • Managing hygiene/Packaging regional strategic accounts. Allocates an appropriate amount of time to optimize results from portfolio of customers. Astutely selects opportunities for growth and allocates time appropriately to grow business. Taps into HBF resources to ensure organization is aligned with customer priorities. • Strategic Sales Role that involves calling on Headquarter sites of multi-plant customers & single site considered strategic to the business. • Acts as liaison between corporate decision makers and local plant sites handled by the sales team • Drives and delivers HBF’s commercial goals, optimizing share, price and profitability • Dotted line responsibility for coaching and development of sales & TS personnel • Develops and owns a strategic plan for own accounts and drives the execution of the plan through expert communication, coordination of activities and influence of indirect resources. • Develops sales funnel for future growth opportunities • One voice to the customer • Anticipates and meets the needs of the customer. • Consistently applies sales process and use of all sales tools • Understands the importance of applying good influence management skills to get the best out of individuals and teams. • Consistently delivers accurate, clear and concise messages orally and/or in writing to effectively inform an individual or group. Adapts to the needs of individuals or groups to ensure his/her message is understood • Negotiates skillfully in all situations; including at headquarters with procurement professionals. Understands the needs of the customer and HBF, and incorporates this knowledge into negotiations for a win/win solution. • Able to develop own strategic plans with well-considered research and identified opportunity. Primary contacts are procurement (HQ) and technical / production contacts at sites. Has awareness of HBF innovation goals and incorporates into customer plans. • An effective presenter for simple and complex topics in a variety of settings, both inside and outside the organization. • Allocates 20% of time prospecting. Research is focused on identifying needs and on understanding and recording share of wallet data across customer's business. Always working on opportunity to acquire new strategic accounts MINIMUM RERUIREMENT: • Education: Bachelor degree or above in chemistry, Marketing and sales management (or other majors); • Working Experience: Over 5-year sales experience in serving industrial customers; • Open and goal-oriented and good interpersonal skills; • Strong ability to grow sales revenue and to manage accounts receivable; • Experience with Barrier coating/Packaging Makers/Hygiene is preferred; • Basic English reading and writing skills. H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

• Manage the contract renewal cycle for JAPAC Customers. • Provide quotes to channel partners • Ensure delivery of quote to end customer • Consult with partner and customer to answer any questions • Manage process through booking • Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue. • Team with the Account Manager to ensure a seamless customer experience.

• Manage the contract renewal cycle. • Provide quotes to channel partners. • Ensure delivery of quote to end customer. • Consult with partner and customer to answer any questions. • Manage process through booking. • Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue. • Team with the Account Manager to ensure a seamless customer experience.