Service Desk Agent
Location
Hungary
Posted
79 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Agent
Deutsche Telekom IT Solutions HU
• Logging and managing incidents reported by users through various channels (primarily by phone). • Diagnosing, troubleshooting and resolving technical issues using the knowledge base. • Providing first-level support to end users by guiding them through problem resolution or escalating issues when necessary. • Tracking and updating the status of service requests and incidents in the ticketing system. • Using and contributing to the knowledge base for problem resolution and documentation. • Escalating complex issues to higher-level support or specialized teams when required. • Assisting with user account management, including password resets and access permissions. • Collaborating with business partners and other solution/support groups.
Job Requirements
- Willingness to work in shifts – 24/7 coverage (including weekend and night shifts).
- Excellent German language skills, both spoken and written.
- No specific IT background required.
- Candidate must be open and willing to learn.
- Patient and helpful.
Benefits
- Previous experience in IT services
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