Service Desk Agent

GeneralGeneralFull TimeRemoteSeniorTeam 5,001-10,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Hungary

Posted

79 days ago

Salary

0

Seniority

Senior

German

Job Description

Service Desk Agent

Deutsche Telekom IT Solutions HU

• Logging and managing incidents reported by users through various channels (primarily by phone). • Diagnosing, troubleshooting and resolving technical issues using the knowledge base. • Providing first-level support to end users by guiding them through problem resolution or escalating issues when necessary. • Tracking and updating the status of service requests and incidents in the ticketing system. • Using and contributing to the knowledge base for problem resolution and documentation. • Escalating complex issues to higher-level support or specialized teams when required. • Assisting with user account management, including password resets and access permissions. • Collaborating with business partners and other solution/support groups.

Job Requirements

  • Willingness to work in shifts – 24/7 coverage (including weekend and night shifts).
  • Excellent German language skills, both spoken and written.
  • No specific IT background required.
  • Candidate must be open and willing to learn.
  • Patient and helpful.

Benefits

  • Previous experience in IT services

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