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Team Lead – Legal Intake

AttorneyAttorneyFull TimeRemoteSeniorTeam 51-200Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

48 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Team Lead – Legal Intake

LegalMatch

• Lead and support a team of Legal Intake Specialists to meet team goals. • Monitor call metrics, conversions, and quality to drive performance. • Coach team members through regular feedback, QA reviews, and training. • Step in on escalated cases or client issues when needed. • Ensure accurate documentation and use of CRM systems. • Drive operational discipline—ensuring reports, blockers, and shifts are managed well. • Collaborate with cross-functional teams to optimize intake processes. • Identify gaps or blockers and recommend improvements. • Maintain a positive, goal-driven team culture.

Job Requirements

  • At least 2 years of experience in team leadership or supervisory roles.
  • At least 1 year of experience in handling inbound and outbound calls.
  • Proven background in legal intake, customer service, or client success.
  • Strong ability to coach, motivate, and manage performance.
  • Familiarity with CRM systems, QA tools, and call monitoring.
  • Excellent communication and conflict resolution skills.

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