• Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. • Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities. • Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. • Craft clean, efficient, and maintainable code adhering to industry best practices and standards. • Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. • Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. • Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. • Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. • Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. • Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

• Leads a team of engineers in the creation of database system designs and architectures • Implements a process in the documentation of diagrams, processes, procedures, troubleshooting guides, and change management logs • Designs, implements, and ensures that database systems achieve 100% uptime with 24/7/365 operational availability • Develops proposed systems which meet the required database and interface specifications • Optimizes database administration tasks including configuration management, backup/recovery, performance tuning, monitoring, and space management • Troubleshoots and resolves critical problems across various tiers in the database systems • Communicates software development initiatives and plans related database changes • Researches and provides both business and technical solutions based on business needs • Monitors, tests, analyzes and evaluates the existing infrastructure environment • Produces documentation on operational run books, business and technical solutions, and overall technology concepts • Researches, identifies, designs and implements database upgrades and refresh programs • Prepares and document standard operating procedures in accordance with required standards and protocols • Reviews trend analysis and recommend solutions regarding hardware and software resource management • Performs other duties as assigned

Role Description We are seeking a Senior Back-End Software Developer to join our Common Tools team. The team is responsible for building and maintaining shared technical foundations used across multiple product teams, including developer-ready templates, reusable Python libraries, and a set of shared microservices. What You'll Do - Developer Templates & Enablement - Build and maintain production-ready service templates enabling teams to quickly create new backend services. - Ensure templates include standard structure, testing, CI/CD, security, and observability out of the box. - Keep templates aligned with internal standards and continuously improve them based on team feedback. - Shared Microservices & Components - Design and develop shared microservices using Python and FastAPI. - Build reusable Python libraries consumed by multiple services. - Use FastAPI features to define, validate, and expose consistent, well-structured APIs. - Manage database migrations using Alembic. - Contribute to shared coding standards and code reviews. - Quality, Testing & Observability - Enforce high engineering standards across templates, services, and libraries. - Implement robust testing strategies (unit, integration, system). - Ensure services expose metrics, logs, and traces for production monitoring. - Apply security best practices, with strong knowledge of OAuth2, OpenID Connect (OIDC). - Build reliability, performance, and operational readiness by default. Qualifications - Strong professional experience with Python (minimum 5 years). - Proven experience building production APIs with FastAPI. - Solid experience with Alembic for database migrations. - Strong understanding of software quality practices, including automated testing and clean code principles. - Hands-on experience implementing metrics, logging, and tracing in production systems. - Strong knowledge of backend security concepts, including OAuth2, OpenID Connect (OIDC), and secure service-to-service communication. - Solid experience using GitLab for version control and CI/CD. - Strong communication and collaboration skills. - Fluent in both written and spoken English. Requirements - Experience building and maintaining reusable Python libraries is a strong plus. - Familiarity with Kubernetes and Helm. - Experience designing and maintaining developer templates or internal tooling is a strong plus. - Experience with Docker and container-based deployments. Technical Environment - Languages & Frameworks: Python, FastAPI - Database & Migrations: Alembic - Security: OAuth2, OpenID Connect (OIDC) - Testing & Observability: pytest, Testcontainers, Prometheus, Grafana, OpenTelemetry - CI/CD & DevOps: GitLab, ArgoCD, Helm, Harbor, Kubernetes (EKS) - Infrastructure: AWS (EKS, RDS, S3, etc.)

Title: Senior Realtime Backend Engineer Locations: San Jose (CA) Seattle (WA) time type Full time Hybrid job requisition id R18423 Job Description: What you can expect You will architect high-performance C++ backend systems powering Zoom's AI-driven Contact Center platform. Working with distributed telephony infrastructure and real-time voice services, you will optimize session management and media handling at global scale. Your work will directly impact millions of customer interactions with 99.99% reliability. About the Team We deliver cloud telephony infrastructure for Zoom's omnichannel Contact Center platform. Our team collaborates across engineering, product, and operations to build high-concurrency voice services. We exist to power seamless, AI-enhanced customer experiences at enterprise scale. Responsibilities - Designing and optimizing distributed C++ backend modules that ensure 99.99% reliability and massive scalability for real-time voice traffic - Building low-latency synchronization mechanisms using Redis and distributed technologies to manage real-time call states with cross-functional engineering teams - Troubleshooting complex system bottlenecks including memory leaks, thread contention, and network latency to maintain high-concurrency performance - Collaborating with logic and product teams to optimize the C++/Lua bridge and deliver business features with minimal overhead - Learning and applying telephony concepts (SIP, RTP, media handling) as needed to support voice service optimization What we're looking for - Communicate fluently in Mandarin to collaborate with distributed engineering teams across regions - Demonstrate 5+ years of professional C/C++ development experience or equivalent practical experience in systems programming - Master Linux systems programming including IPC, socket programming, I/O multiplexing (epoll), and asynchronous I/O - Use Redis for distributed locking, caching, and state management in high-concurrency production environments - Apply familiarity with Lua scripting or embedded logic engines for telephony applications - Demonstrate experience with audio quality control strategies or AI/ML integration for voice services (ASR/TTS/NLP) Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Salary Range or On Target Earnings: Minimum: $124 000,00 Maximum: $271 200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.