Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions! Please note that although this is a remote position, the work must be performed within Hungary!     What You’ll Do - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.

Lead AI-driven initiatives, oversee cross-functional collaboration, shape the AI roadmap, and implement change management plans to enhance customer success and drive measurable improvements in adoption and satisfaction.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director (Global Vertical) is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts on our Global Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management - Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. - Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. - Manage monitoring and reporting programs for customers. - Host cadence client calls to nurture and grow account relationship. - Perform other duties as assigned. EXPERIENCE: - Bachelor's Degree or equivalent (MBA optional but preferred) - 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. - Familiarity with Staffing, BPO and/or RPO industries helpful - Work experience in professional account management and sales environment is desirable - Proficiency with MS Office applications including Word, PowerPoint, and Excel - Familiarity with reporting tools like Lookr Analytics and PowerBI helpful - Salesforce use and familiarity in helping track client information helpful - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis and problem-solving skills - This position requires travel, which includes overnight travel with as much as 20% travel requirements. - Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity - Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code - Honor Honesty, Consistency, and Responsibility: Do the right thing - Cultivate an environment of dignity: Show respect for the individual - Take an Outside-In approach: Put the client first - Think out-of-the-box: Innovate and create - Stay Team-Oriented: Collaborate and appreciate each other What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform. As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers. We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll Do Strategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner. Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth. Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership. Deliver data-driven ROI narratives and strategic roadmaps that reinforce Elation's value and deepen executive sponsorship. Renewal Management Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely close. Maintain a strong, predictable renewal rate across your book of business. Strategic Expansion & Whitespace Management Act as the primary commercial lead for your portfolio, directly driving and executing the end-to-end sales cycle for all cross-sell and upsell transactions. You will proactively pursue and close whitespace opportunities by translating usage data, clinical workflows, and organizational growth signals into prioritized expansion strategies that result in realized revenue and increased account penetration. Proactive Risk Mitigation Monitor customer health signals and leverage AI-driven insights to identify at-risk accounts early. Develop and execute tailored mitigation plans to address risk and protect long-term retention. Product Adoption & Utilization Drive deep feature adoption across your portfolio through targeted campaigns and high-impact interventions. Partner with product and clinical teams to ensure customers are maximizing the full value of the Elation platform. Cross-Functional Collaboration Partner closely with Implementation, Professional Services, Sales, and Technical Support to deliver a seamless, world-class customer journey from onboarding through renewal and beyond. Consultative Selling Act as a consultative partner — identifying evolving customer needs and effectively presenting the value of Elation Health's expanding suite of products and services. What You Bring Experience - 5+ years in Customer Success, Account Management, or a customer-facing growth role, with at least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms - Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations - Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business - Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems Skills & Competencies - Executive presence and the ability to influence and build trust with C-suite and VP-level stakeholders - Strong full-cycle, consultative selling instincts — comfortable identifying needs, building business cases, and presenting solutions - Proficiency in data storytelling: translating platform usage, outcomes data, and ROI metrics into compelling customer narratives - Skilled in clinical use case framing to connect platform capabilities to physician and operational workflows - Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions Mindset - Strategic thinker who balances long-term relationship building with near-term revenue accountability - Proactive, organized, and comfortable managing a complex book of business with competing priorities - Collaborative and cross-functional by nature — you thrive working with sales, product, and services teams How We Measure Success - Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) - Expansion and upsell pipeline and close rate - Renewal rate and on-time renewal % - Platform adoption and utilization metrics across portfolio - Executive engagement and EBR completion rate - Proactive outreach and health score improvement across at-risk accounts Salary: $105,000 - 120,000/yr USD w/ variable comp Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.